What Does Upgrade, Inc. Do?

Total employees1543
HeadquartersSan Francisco
Founded2016

Upgrade, Inc. is a financial technology (fintech) company that offers accessible and affordable credit and banking products to mainstream consumers. Founded by Renaud Laplanche, former CEO of LendingClub, Upgrade aims to help people understand their credit and make better financial decisions. Their product suite includes personal loans, the Upgrade Card (which combines features of a credit card and a personal loan), rewards checking accounts, and credit monitoring and educational tools. The company focuses on innovation, responsible lending, and providing value to its customers through transparent products and a seamless digital experience.

Where Is Upgrade, Inc.'s Headquarters?

Upgrade, Inc. officeUpgrade, Inc. officeUpgrade, Inc. officeUpgrade, Inc. office
*Images sourced via web search. Rights belong to original owners

HQ Function

The San Francisco headquarters serves as the central hub for corporate leadership, strategic planning, product innovation, software engineering, marketing, legal, and core business operations.

Notable Features:

Located in a prominent Class A office tower, the headquarters likely features modern office design, collaborative workspaces, advanced technology infrastructure, and panoramic views of the city and bay. Amenities are typically designed to foster innovation and employee well-being.

Work Culture:

The work culture at Upgrade's HQ is described as fast-paced, innovative, and collaborative, typical of a successful fintech startup. There's a strong emphasis on data-driven decision-making, technological advancement, and a mission-driven approach to improving consumer finance. Employees often highlight opportunities for growth and impact.

HQ Significance:

The headquarters is significant as the command center for one of the leading fintech companies in the U.S., driving innovation in consumer credit, mobile banking, and financial wellness solutions. Its location in San Francisco places it at the epicenter of technological and financial innovation.

Values Reflected in HQ: The headquarters likely reflects Upgrade's values of innovation, transparency, customer-centricity, and efficiency through its open-plan designs, use of technology, and spaces that encourage teamwork and creativity.

Location:

Upgrade primarily serves the U.S. market with its financial products and services. Its global presence is characterized by its strategic office locations beyond its San Francisco headquarters, including a significant operations center in Phoenix, Arizona (USA), and a key technology and engineering hub in Montreal, Quebec (Canada). These international and domestic offices support critical functions such as product development, data science, software engineering, customer service, and risk management, enabling the company to innovate and scale its offerings for its American customer base.

Street Address:

275 Battery Street, 23rd Floor

City:

San Francisco

State/Province:

CA

Country:

USA

Where Else Does Upgrade, Inc. Operate Around the World?

Phoenix, AZ, USA

Address: 1 N Central Ave, Phoenix, AZ 85004, USA

Leverages Phoenix's growing talent pool for operational and technical roles, providing a strategic location for scaling customer-facing and back-office functions in a cost-effective manner.

Montreal, QC, Canada

Address: Place Ville Marie, Montreal, QC, Canada (specific suite may vary)

Taps into Montreal's vibrant and diverse tech talent ecosystem, particularly strong in AI, software engineering, and data analytics, supporting Upgrade's product development and innovation efforts.

Buying Intent Signals for Upgrade, Inc.

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Upgrade, Inc.? Meet the Executive Team

As of April 2025, Upgrade, Inc.' leadership includes:

Renaud Laplanche - Co-founder & CEO
Jeff Bogan - Chief Financial Officer
Marty Reasoner - Chief Operating Officer
Aarc Sus Gislason - Chief Technology Officer
Adelina Grozdanova - Chief Data Science Officer
Sukhi Singh - Chief Credit Officer
Matt Wierman - Chief Product Officer
Jean-Marc Pailhol - Head of Global Partnerships
Scott Darling - General Counsel & Chief Compliance Officer

Who's Investing in Upgrade, Inc.?

Upgrade, Inc. has been backed by several prominent investors over the years, including:

Coatue
DST Global
Ribbit Capital
Sands Capital
Union Square Ventures
Vy Capital
Koch Disruptive Technologies
Dragoneer Investment Group
FirstMark Capital
August Capital
Greenoaks Capital

What Leadership Changes Has Upgrade, Inc. Seen Recently?

Hire2
Exits0

Upgrade, Inc. has actively strengthened its leadership team over the past 12-18 months, notably with strategic hires in technology and global partnerships, signaling a continued focus on innovation, technological advancement, and market expansion. No major executive departures have been publicly announced during this period.

New Appointments:

Aarc Sus Gislason, Aarc Sus Gislason was appointed as Chief Technology Officer to lead Upgrade's technology strategy, engineering teams, and platform development.
Jean-Marc Pailhol, Jean-Marc Pailhol joined Upgrade as Head of Global Partnerships, tasked with expanding strategic alliances and collaborations worldwide.

What Technology (Tech Stack) Is Used byUpgrade, Inc.?

Discover the tools Upgrade, Inc. uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Upgrade, Inc. Email Formats and Examples

Upgrade, Inc. commonly uses a few standard email formats for its employees. The most prevalent format appears to be [first].[last]@upgrade.com. Other potential formats could include [first_initial][last]@upgrade.com.

[first].[last]@upgrade.com

Format

john.doe@upgrade.com

Example

90%

Success rate

What's the Latest News About Upgrade, Inc.?

PR Newswire • April 10, 2024

Upgrade and NEAR Protocol Announce Strategic Partnership to Tokenize Assets

Upgrade, Inc. and the NEAR Foundation announced a strategic partnership to tokenize assets, aiming to enhance liquidity and accessibility in credit markets by leveraging blockchain technology. This collaboration marks a significant step for Upgrade into the digital asset space....more

PR Newswire • February 13, 2024

Upgrade Named To Forbes Fintech 50 For Seventh Consecutive Year

Upgrade, Inc. announced its inclusion in the Forbes Fintech 50 list for the seventh consecutive year, recognizing its continued innovation and impact in the financial technology sector. The list highlights the most innovative private fintech companies....more

PR Newswire • October 24, 2023

Upgrade Appoints Aarc Sus Gislason as Chief Technology Officer

Upgrade, Inc. announced the appointment of Aarc Sus Gislason as its new Chief Technology Officer. Gislason brings extensive experience in scaling technology platforms and will lead Upgrade's engineering and technology innovation efforts....more

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