What Does Updox Do?

Total employees168
HeadquartersDublin
Founded2009

Updox is a comprehensive healthcare communication and collaboration platform designed to streamline administrative tasks and enhance patient engagement for medical practices. Acquired by EverCommerce in 2021, Updox offers a suite of solutions including secure text messaging, patient reminders, telehealth, electronic fax, online forms, and patient payments, all integrated into one easy-to-use system. Its mission is to help healthcare providers operate more efficiently, improve patient outcomes, and modernize the patient experience. Updox aims to be the central hub for all practice communications, reducing busywork and allowing staff to focus more on patient care.

Where Is Updox's Headquarters?

Updox officeUpdox officeUpdox officeUpdox office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the primary operational center for Updox, housing core functions such as product development, engineering, sales, customer support, and administration for its healthcare technology solutions.

Notable Features:

Modern office space located in a prominent business park, designed to facilitate collaboration and innovation among its teams. The facility supports a hybrid work model, blending in-office and remote work.

Work Culture:

Updox fosters a fast-paced, innovative, and customer-centric work culture. Employees are encouraged to be problem-solvers and contribute to the evolution of healthcare technology. Teamwork and a passion for improving healthcare are emphasized.

HQ Significance:

The Dublin headquarters is crucial for Updox's strategic direction, product innovation, and market engagement, particularly within the North American healthcare sector. It's the nerve center for developing and delivering solutions that serve thousands of healthcare providers.

Values Reflected in HQ: The headquarters reflects Updox's commitment to efficiency, technological advancement, and creating a supportive environment for developing solutions that simplify healthcare communication and improve patient care.

Location:

Updox primarily serves the United States healthcare market. Its cloud-based platform allows for accessibility from various locations with internet connectivity. While direct Updox-branded international offices are not prominent, its services are utilized mainly by U.S. healthcare providers. Global strategy and reach may be influenced or supported by its parent company, EverCommerce, which has a broader international footprint.

Street Address:

5005 Emerald Parkway, Suite 200

City:

Dublin

State/Province:

OH

Country:

USA

Where Else Does Updox Operate Around the World?

Primarily Centralized

Address: N/A

Focus on centralized operations for core product development and support, with potential distributed team members.

Buying Intent Signals for Updox

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Updox? Meet the Executive Team

As of April 2025, Updox' leadership includes:

Zach Zettler - President, Updox (an EverCommerce Company)
Melanie Rakarich - Vice President of Product, Updox

Who's Investing in Updox?

Updox has been backed by several prominent investors over the years, including:

EverCommerce (Parent Company since 2021)
TT Capital Partners (Prior Investor)
Tamarind Hill Management (Prior Investor)

What Leadership Changes Has Updox Seen Recently?

Hire0
Exits0

As Updox is an integrated brand within EverCommerce, executive leadership changes specifically for the Updox unit are typically managed within the broader EverCommerce Health division. Public announcements for Updox-specific executive hires or exits are infrequent unless they represent a significant strategic change for the brand.

What Technology (Tech Stack) Is Used byUpdox?

Discover the tools Updox uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Updox Email Formats and Examples

Updox commonly uses the email format [first_initial][last]@updox.com (e.g., jsmith@updox.com) for its employees. Another pattern sometimes observed is [first].[last]@updox.com.

[first_initial][last]@updox.com

Format

jsmith@updox.com

Example

70%

Success rate

What's the Latest News About Updox?

PR Newswire • March 7, 2023

Updox and PointClickCare Partner to Streamline Resident Care Transitions

Updox announced a partnership with PointClickCare to enhance communication and care coordination between hospitals and skilled nursing facilities, aiming to improve resident care transitions through integrated solutions....more

Business Wire • February 21, 2023

Updox Achieves Full EHNAC HNAP-EHN Accreditation for Secure Data Exchange

Updox, an EverCommerce company, announced it has achieved full EHNAC Health Network Accreditation Program for Electronic Health Networks (HNAP-EHN) accreditation. This certification demonstrates Updox's commitment to the highest standards of data security, privacy, and compliance in healthcare communications....more

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