HQ Function

Serves as the primary hub for USAA's global operations, housing executive leadership, core administrative functions, member service operations, claims processing, IT development, and strategic planning for its diverse financial products.

Notable Features:

The San Antonio campus is one of the largest single-occupancy office buildings in the United States, spanning nearly 5 million square feet. It includes extensive employee amenities such as multiple fitness centers, diverse dining options, a company store, an on-site health clinic, and a significant collection of art, including pieces by military veteran artists. The campus is designed with a focus on employee well-being and operational efficiency.

Work Culture:

USAA's work culture is deeply mission-driven, centered on serving its military-affiliated membership. Core values of Service, Loyalty, Honesty, and Integrity are emphasized. It's often described as a collaborative environment with a strong sense of community, comprehensive employee benefits, and opportunities for professional development. There's a significant focus on supporting veterans and military spouses within its workforce.

HQ Significance:

The San Antonio headquarters centralizes USAA's core operations and decision-making, symbolizing its commitment to its members. It is a major employer in the San Antonio region and a significant landmark, reflecting the scale and stability of the organization.

Values Reflected in HQ: The headquarters' design, scale, and comprehensive amenities reflect USAA's commitment to service, operational excellence, and the well-being of its employees. The inclusion of military heritage displays and art underscores its connection to the armed forces community.

Location:

While USAA's primary market is the United States, its services are designed to support its members wherever they are located globally, especially U.S. military personnel stationed or deployed overseas. This is achieved through robust online and mobile platforms, 24/7 phone support, and strategically located international offices, such as those in London (UK) and Frankfurt (Germany), which provide localized assistance for insurance and financial services to members in Europe. USAA's commitment extends to ensuring members have access to their financial resources and support regardless of their geographical location.

Street Address:

9800 Fredericksburg Road

City:

San Antonio

State/Province:

Texas

Country:

USA