HQ Function

Serves as the central hub for United's global operations, including executive leadership, strategic planning, finance, marketing, human resources, legal, and technology departments.

Notable Features:

Occupies multiple floors in the Willis Tower, one of the tallest buildings in North America, offering state-of-the-art office facilities and panoramic views of Chicago. The location provides easy access to transportation and city amenities.

Work Culture:

A dynamic and fast-paced corporate environment focused on the complexities of the global aviation industry. Emphasis is placed on teamwork, innovation, safety, and customer-centricity. Employees often share a passion for aviation and travel.

HQ Significance:

The headquarters centralizes command and control for a vast global network, enabling coordinated decision-making that impacts millions of passengers and thousands of flights daily. Its Chicago location is significant due to the city's status as a major transportation and business hub.

Values Reflected in HQ: The choice of a landmark building in a major global city reflects United's ambition and scale. The modern office design emphasizes efficiency, collaboration, and a forward-looking approach, aligning with its focus on innovation and customer experience.

Location:

United Airlines maintains a significant global presence, operating flights to over 300 destinations across five continents. Key functions supported globally include: passenger and cargo transportation; airport operations (check-in, gate services, baggage handling) at international airports; international sales and marketing offices; maintenance, repair, and overhaul (MRO) services at select international locations; customer service call centers; and strategic partnerships through the Star Alliance network, extending its reach to virtually anywhere in the world.

Street Address:

233 S Wacker Dr

City:

Chicago

State/Province:

Illinois

Country:

USA