What Does Unbabel Do?

Total employees789
HeadquartersLisbon
FoundedN/A

Unbabel is an AI-powered Language Operations (LangOps) platform that enables businesses to communicate effortlessly with customers in any language. By combining advanced artificial intelligence with a global community of human linguists, Unbabel delivers scalable, high-quality translations for customer support, content localization, and global marketing. Our mission is to break down language barriers, fostering better understanding and relationships between businesses and their global audiences. We help enterprises like Microsoft, Booking.com, and Under Armour enhance customer satisfaction, improve agent efficiency, and expand their international reach.

Where Is Unbabel's Headquarters?

Unbabel officeUnbabel officeUnbabel officeUnbabel office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as a major hub for Unbabel's research and development, engineering, product management, AI innovation, and European operations.

Notable Features:

Modern office space in a central city location, designed to foster collaboration, creativity, and reflect its innovative tech culture. Often features open-plan layouts and spaces for team interaction.

Work Culture:

Unbabel fosters a fast-paced, collaborative, and multicultural work environment in its Lisbon HQ. Employees often highlight the mission-driven culture focused on innovation in AI and language, with opportunities for growth and impact. The atmosphere is typically energetic, reflecting its scale-up nature within the vibrant Lisbon tech community.

HQ Significance:

The Lisbon HQ is significant as the birthplace of Unbabel and remains a core center for its technological advancements and strategic operations. It benefits from Lisbon's burgeoning tech ecosystem and diverse talent pool.

Values Reflected in HQ: The HQ reflects Unbabel's values of innovation, global mindset, collaboration, customer centricity, and a commitment to creating a positive impact through technology by breaking down language barriers.

Location:

Unbabel supports global enterprises with a distributed workforce and a worldwide community of linguists. Our AI-powered Language Operations platform enables seamless multilingual communication across customer support, sales, and marketing functions, serving clients in diverse industries around the world. While our main offices are in key tech hubs like Lisbon, San Francisco, and Pittsburgh, our operational reach is truly global, facilitating translation in numerous language pairs and providing 24/7 support capabilities to meet the demands of international businesses.

Street Address:

Rua do Instituto Industrial, 7

City:

Lisbon

State/Province:

Lisbon

Country:

Portugal

Where Else Does Unbabel Operate Around the World?

San Francisco, CA, USA

Address: 2 Embarcadero Center, 8th Floor, San Francisco, CA 94111

Driving growth and customer success in the Americas, and tapping into the Silicon Valley tech ecosystem for talent and innovation.

Pittsburgh, PA, USA

Address: 425 Sixth Ave, Suite 1250, Pittsburgh, PA 15219 (representative address, may vary)

Advancing Unbabel's core AI and machine translation technologies, contributing to product innovation and research breakthroughs.

London, UK

Address: Serviced office spaces in Central London (e.g., WeWork or similar flexible offices)

Facilitating business development, client support, and strategic partnerships across the United Kingdom and key European markets.

Buying Intent Signals for Unbabel

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Unbabel? Meet the Executive Team

As of April 2025, Unbabel' leadership includes:

Vasco Pedro - Co-founder & Chief Executive Officer
João Graça - Co-founder & Chief Technology Officer
Mark Kahn - Chief Financial Officer
Edmund Ovington - Chief Revenue Officer
Sofia Pessanha - Chief People Officer

Who's Investing in Unbabel?

Unbabel has been backed by several prominent investors over the years, including:

Scale Venture Partners
Notion Capital
Microsoft's M12
Samsung Next
Salesforce Ventures
Y Combinator
Point72 Ventures
Lakestar
Greycroft
EQT Ventures

What Leadership Changes Has Unbabel Seen Recently?

Hire1
Exits1

Over the past year (mid-2023 to mid-2024), Unbabel strengthened its executive team with a new Chief Revenue Officer and saw a transition in its Chief Customer Officer role.

Departures

Hugh Forrester, Hugh Forrester transitioned from his role as Chief Customer Officer. He continues to contribute to Unbabel in an advisory capacity.

New Appointments:

Edmund Ovington, Edmund Ovington joined Unbabel as Chief Revenue Officer to lead global sales, customer success, and revenue operations.

What Technology (Tech Stack) Is Used byUnbabel?

Discover the tools Unbabel uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Unbabel Email Formats and Examples

Unbabel typically utilizes standard professional email formats. The most common format observed is [first].[last]@unbabel.com. Other potential formats could include [first_initial][last]@unbabel.com.

[first].[last]@unbabel.com

Format

vasco.pedro@unbabel.com

Example

90%

Success rate

What's the Latest News About Unbabel?

Unbabel Blog • January 25, 2024

Unbabel Shines in G2 Winter 2024 Reports, Earning Over 30 Badges Across Multiple Categories

Unbabel has been recognized as a leader in multiple categories in G2's Winter 2024 Reports, including Translation Management and Machine Translation. The company earned over 30 badges, highlighting its strong market presence and high customer satisfaction based on user reviews....more

Unbabel Blog • November 15, 2023

Unbabel Launches Standalone Quality Estimation API to Assess Translation Quality Instantly

Unbabel announced the launch of its standalone Quality Estimation (QE) API, COMET-QE. This new tool allows businesses to instantly assess the quality of machine translations from any engine, without relying on human review, enabling faster and more confident localization workflows....more

Unbabel Blog • July 12, 2023

Unbabel Releases TowerLLM: Open-Source Large Language Models Specialized for Translation

Unbabel has introduced TowerLLM, a suite of open-source large language models (LLMs) specifically optimized for translation tasks. This initiative aims to empower the research community and businesses to build more accurate and context-aware translation solutions, fostering innovation in the field....more

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