TunnelBear is a public virtual private network (VPN) service based in Toronto, Canada. Founded in 2011 and acquired by McAfee in 2018, TunnelBear aims to make online privacy simple and accessible for everyone. Their VPN service allows users to browse the internet privately and securely by encrypting their connection and masking their IP address. Known for its charming bear-themed design and ease of use, TunnelBear offers applications for various platforms including Windows, macOS, iOS, Android, and browser extensions for Chrome, Firefox, and Edge. They emphasize strong encryption, a no-logging policy for user activity, and a global network of servers to ensure a fast and reliable connection.
The Toronto headquarters serves as the central hub for product development, engineering, design, marketing, and customer support operations for TunnelBear.
While specific internal features are not widely publicized, TunnelBear is known for its fun, bear-themed branding which likely extends to its office environment, fostering a creative and playful atmosphere.
TunnelBear is reputed for a work culture that is collaborative, innovative, and mission-driven, with a strong focus on internet privacy and user experience. Employees often highlight a friendly, inclusive, and fun-loving environment, reflecting the brand's quirky personality.
The Toronto headquarters is significant as it's the birthplace of TunnelBear and remains the core operational center where key strategic decisions and product innovations are made, even after its acquisition by McAfee.
TunnelBear provides its VPN services globally, with servers located in over 45 countries. This allows users worldwide to access secure and private internet connections. While its core team is in Canada, its product and customer support functions are designed to serve a global audience, supported by the infrastructure of its parent company, McAfee.
Confidential (Not publicly listed for security reasons, common for VPN providers. Operations are primarily managed from Toronto.)
Toronto
Ontario
Canada
Address: N/A (Distributed Teams)
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As of April 2025, TunnelBear' leadership includes:
TunnelBear has been backed by several prominent investors over the years, including:
Specific executive changes solely for the TunnelBear brand are not typically publicized separately from its parent company, McAfee. No major TunnelBear-specific leadership changes have been publicly announced in the last 12 months. Any significant changes would likely be at the McAfee consumer division level.
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For customer support, TunnelBear uses dedicated email addresses like support@tunnelbear.com. For corporate communications, employees of TunnelBear, as part of McAfee, would likely use McAfee's standard email format.
For McAfee employees (including TunnelBear team): [first]_[last]@mcafee.com or [first_initial][last_name]@mcafee.com. Customer Support: support@tunnelbear.com
Format
john_doe@mcafee.com or support@tunnelbear.com
Example
70%
Success rate
TunnelBear Blog • October 26, 2023
TunnelBear announced the launch of its VPN browser extension for Microsoft Edge, expanding its accessibility and providing Edge users with simple, secure browsing capabilities....more
TunnelBear Website • Ongoing (General Feature)
TunnelBear continues to emphasize its strict no-logging policy, which is independently audited annually. This policy ensures that users' online activities are not tracked or stored, reinforcing their commitment to user privacy....more
TechCrunch • March 8, 2018
McAfee announced its acquisition of TunnelBear, a popular Toronto-based VPN service. The move aimed to integrate TunnelBear's user-friendly VPN capabilities into McAfee's Safe Connect product and expand McAfee's consumer security offerings....more
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