What Does TSD Global Do?

Total employees630
HeadquartersAliso Viejo
Founded1989

TSD Global is a prominent international provider of Business Process Outsourcing (BPO) and contact center solutions, specializing in customer experience (CX) management. They offer a comprehensive suite of services including multilingual customer support, technical assistance, sales and lead generation, back-office processing, and data entry. TSD Global focuses on leveraging technology and skilled human resources to help businesses optimize customer interactions, improve operational efficiency, and drive growth across various industries. They pride themselves on delivering tailored outsourcing solutions from their global delivery centers.

Where Is TSD Global's Headquarters?

TSD Global officeTSD Global officeTSD Global officeTSD Global office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the corporate headquarters, overseeing global strategy, client relations, business development, and administrative functions for North American and global operations.

Notable Features:

Located in a modern business park, the office likely features contemporary design, collaborative workspaces, and advanced communication infrastructure to support its role as a central hub.

Work Culture:

The work culture is expected to be client-focused, results-oriented, and dynamic, emphasizing innovation, teamwork, and high standards of customer service delivery. It likely fosters professional development and a commitment to operational excellence.

HQ Significance:

The Aliso Viejo headquarters is significant for its strategic location in Southern California, providing access to a major U.S. business market, a skilled talent pool, and proximity to key clients and partners.

Values Reflected in HQ: The headquarters likely reflects TSD Global's values of professionalism, technological advancement, client partnership, and commitment to quality in service delivery.

Location:

TSD Global supports a wide array of functions across its international locations, including multilingual customer service, technical support, omnichannel customer engagement, back-office processing (such as data entry and claims processing), sales and lead generation, and AI-enhanced CX solutions. Their global footprint with key delivery centers in the USA, Philippines, and Mexico enables them to offer 24/7/365 support and customized outsourcing strategies to meet diverse client needs worldwide.

Street Address:

120 Vantis Drive, Suite 300

City:

Aliso Viejo

State/Province:

CA

Country:

USA

Where Else Does TSD Global Operate Around the World?

Clark Freeport Zone, Pampanga, Philippines

Address: TSD Building, Jose Abad Santos Avenue, Clark Freeport Zone, Pampanga, Philippines 2023

Serves as a key operational hub for Asia-Pacific clients and provides round-the-clock global support capabilities, offering cost-effective and high-quality outsourcing solutions.

Tijuana, Baja California, Mexico

Address: Blvd. Agua Caliente 4558, Suite CC-1B, Colonia Aviación, Tijuana, B.C. México 22014

Offers nearshore solutions to U.S. and Canadian markets, benefiting from time zone alignment, reduced travel costs, and a skilled bilingual talent pool for customer service and sales support.

Buying Intent Signals for TSD Global

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading TSD Global? Meet the Executive Team

As of April 2025, TSD Global' leadership includes:

Patricia G. Powers - President & CEO
Gavin L. Kerr - Chief Operating Officer
Karen L. Pierson - Chief Financial Officer
Tom L. Ponder - Chief Technology Officer
Robert A. Hancock - EVP, Global Sales & Marketing
Arleen G. Tayag - EVP, Philippines Operations

Who's Investing in TSD Global?

TSD Global has been backed by several prominent investors over the years, including:

Privately Held

What Leadership Changes Has TSD Global Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major executive new hires or exits announced by TSD Global in the last 12 months. The leadership team appears to be stable.

What Technology (Tech Stack) Is Used byTSD Global?

Discover the tools TSD Global uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

TSD Global Email Formats and Examples

TSD Global likely utilizes common corporate email formats. A frequently observed pattern for companies of its structure is the first initial followed by the last name, or first name separated from the last name by a period.

[first_initial][last]@tsdglobal.com

Format

ppowers@tsdglobal.com

Example

70%

Success rate

What's the Latest News About TSD Global?

EIN Presswire • November 28, 2023

TSD GLOBAL Earns SOC 2 Type II Attestation, Demonstrating Commitment to Data Security and Privacy

TSD GLOBAL announced its successful completion of the SOC 2 Type II audit. This attestation confirms TSD GLOBAL's adherence to high standards for security, availability, processing integrity, confidentiality, and privacy of customer data, reinforcing its commitment to robust data protection....more

EIN Presswire • May 15, 2023

TSD Global Partners with Cresta to Bring Real-Time AI-Powered Insights to Contact Centers

TSD Global has partnered with Cresta, a leader in Real-Time Expertise AI for contact centers. This collaboration aims to deploy AI-driven insights to enhance agent performance, improve customer experiences, and boost operational efficiency within TSD Global's service offerings....more

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