TrueAccord is a financial technology company that transforms the debt collection process using a digital-first, data-driven approach. They leverage machine learning, behavioral analytics, and empathetic communication strategies to help businesses recover outstanding receivables while providing consumers with flexible and respectful repayment options. TrueAccord aims to modernize the collections industry, making it more efficient for creditors and more humane for consumers.
The Lenexa headquarters is the core for TrueAccord's operations, technology development, client services, and strategic leadership, driving innovation in digital debt collection.
Located in a modern business park environment, the facility is designed to support a technology-focused workforce with collaborative spaces. Specific architectural highlights are not publicly emphasized, prioritizing functional and efficient workspace design.
TrueAccord fosters a work culture centered on innovation, empathy, data-driven decision-making, and ethical practices. Employees often describe it as mission-driven, aiming to positively transform the consumer experience in debt recovery through technology and compassion.
The Lenexa headquarters is pivotal for TrueAccord's scalability and operational efficiency in the U.S. market. Its central location supports nationwide service delivery and access to a diverse talent pool in technology and customer operations.
TrueAccord primarily operates in the United States and Canada, offering its digital debt collection services across these North American markets. While its physical headquarters are in the US, its technology platform supports geographically distributed clients and consumers. The company also embraces a remote-first or hybrid work model, with employees distributed across various locations, enhancing its talent reach beyond physical office hubs.
16000 W 99th St
Lenexa
Kansas
USA
Address: While the primary corporate headquarters is in Lenexa, KS, TrueAccord maintains a PO Box (PO Box 7775 #62903, San Francisco, CA 94120) and has historical roots in San Francisco. The company also supports significant remote work.
To leverage the Bay Area's robust technology infrastructure, talent pool, and investor network, particularly during its formative and high-growth stages. It continues to be a key talent market.
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As of April 2025, TrueAccord' leadership includes:
TrueAccord has been backed by several prominent investors over the years, including:
In the immediate past 12 months, TrueAccord's C-suite executive team has maintained stability, with no major new appointments or departures widely publicized through common news channels. The existing leadership, including CEO Mark Ravanesi and CFO Charles Lee (appointed January 2023), continues to guide the company's strategic initiatives. Tracking precise month-to-month C-level changes for private companies can be challenging without direct announcements.
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TrueAccord likely utilizes standard professional email address formats common in the technology and corporate sectors. While the exact most common format isn't officially published, patterns such as [first].[last]@trueaccord.com or [first_initial][last]@trueaccord.com are frequently adopted. These formats allow for clear and consistent communication.
[first].[last]@trueaccord.com or [first_initial][last]@trueaccord.com
Format
example: john.smith@trueaccord.com or jsmith@trueaccord.com
Example
75%
Success rate
Business Wire • February 21, 2024
TrueAccord announced a strategic partnership with Bridge Special Opportunities Fund I LP, an investment fund managed by Bridge Investment Group. This collaboration aims to offer originators flexible financing options for newly-charged off portfolios, helping them improve cash flow and reduce financial risk....more
PR Newswire • August 3, 2023
TrueAccord announced the expansion of its HeartBeat product, a real-time performance dashboard, to all its clients. HeartBeat offers businesses detailed insights and transparency into their debt collection programs managed by TrueAccord's digital platform, enhancing client understanding and control over the recovery process....more
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