What Does Travel Guard Do?

Total employees26200
HeadquartersStevens Point
Founded1982

Travel Guard, a part of American International Group, Inc. (AIG), is a premier global provider of travel insurance and assistance services. For over 40 years, Travel Guard has offered a wide range of products designed to protect travelers, including coverage for trip cancellation, trip interruption, emergency medical expenses, lost or delayed baggage, and more. They provide 24/7 multilingual assistance services to help travelers navigate unexpected events, from coordinating medical evacuations to providing support for lost travel documents. Travel Guard aims to give individuals, families, and business travelers peace of mind, ensuring they are well-supported wherever their journeys take them.

Where Is Travel Guard's Headquarters?

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*Images sourced via web search. Rights belong to original owners

HQ Function

Key operational hub for AIG's Travel Guard brand, handling customer service, claims processing, and global assistance coordination for travelers.

Notable Features:

Modern office campus equipped with advanced technology to support 24/7 global travel assistance and insurance operations. Designed for large-scale customer support and claims management.

Work Culture:

Customer-centric, emphasizing responsiveness, empathy, and efficiency in assisting travelers worldwide. A collaborative environment focused on problem-solving and providing high-quality support during critical travel moments.

HQ Significance:

Serves as the nerve center for Travel Guard's U.S. operations and a critical component of AIG's global travel insurance and assistance network, supporting millions of policyholders annually.

Values Reflected in HQ: Commitment to customer care, operational excellence, reliability, and global support, aligning with AIG's broader mission of providing security and peace of mind to its customers.

Location:

Travel Guard, through AIG's extensive global network, offers worldwide travel insurance coverage and assistance services. This includes a global network of multilingual service centers, medical providers, and security professionals available 24/7. Functions supported globally include emergency medical assistance, travel medical evacuation, claims processing in multiple currencies, lost document assistance, and real-time travel alerts, ensuring travelers are supported in numerous countries across all continents.

Street Address:

3300 Business Park Drive

City:

Stevens Point

State/Province:

Wisconsin

Country:

USA

Where Else Does Travel Guard Operate Around the World?

Houston, Texas/USA

Address: American General Center, 2727-A Allen Parkway, Houston, TX 77019, USA

Serves as a significant hub for AIG's North American business operations, technology infrastructure, and shared services, contributing to the overall support network for products like Travel Guard.

London/United Kingdom

Address: AIG Building, 58 Fenchurch St, London EC3M 4AB, UK

Acts as a central point for AIG's European market activities, ensuring regulatory compliance, and providing customer service and support for policyholders in the region.

Buying Intent Signals for Travel Guard

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Travel Guard? Meet the Executive Team

As of April 2025, Travel Guard' leadership includes:

Peter Zaffino - Chairman & Chief Executive Officer, AIG
David McElroy - Executive Vice President and Chief Executive Officer, General Insurance, AIG
Don Bailey - Chief Executive Officer, North America General Insurance, AIG
Jon Hancock - Executive Vice President and Chief Executive Officer, International General Insurance, AIG

Who's Investing in Travel Guard?

Travel Guard has been backed by several prominent investors over the years, including:

American International Group, Inc. (AIG) - Parent Company (Publicly Traded: NYSE:AIG)
The Vanguard Group (Major institutional investor in AIG)
BlackRock, Inc. (Major institutional investor in AIG)
State Street Corporation (Major institutional investor in AIG)

What Leadership Changes Has Travel Guard Seen Recently?

Hire1
Exits0

In the past 12 months, AIG has focused on strengthening its General Insurance leadership, which oversees the Travel Guard brand. A key appointment includes a new Chief Claims Officer for General Insurance, aimed at enhancing claims operations. No prominent departures within the top-tier leadership directly overseeing Travel Guard's segment were publicly announced.

New Appointments:

Chris Ciatto, Chris Ciatto appointed as EVP, Chief Claims Officer for General Insurance, bringing extensive experience to enhance AIG's claims services.

What Technology (Tech Stack) Is Used byTravel Guard?

Discover the tools Travel Guard uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Travel Guard Email Formats and Examples

As Travel Guard is an AIG company, communications typically use AIG's corporate email format. The most common format is firstname.lastname@aig.com.

firstname.lastname@aig.com

Format

john.smith@aig.com

Example

80%

Success rate

What's the Latest News About Travel Guard?

AIG Newsroom • February 20, 2024

AIG Travel Survey Reveals Key Motivations and Concerns for Business Travelers in 2024

AIG Travel released findings from its 2024 Business Travel Survey, highlighting evolving trends, primary motivations, and significant concerns among today's business travelers, offering insights for employers and the travel industry....more

AIG Newsroom • June 12, 2023

AIG Travel Assistance App Adds Flight Disruption And SmartFLIFO™ Features

AIG Travel announced significant enhancements to its Travel Guard Assistance App, including new features to manage flight disruptions and provide real-time flight status updates (SmartFLIFO™), aimed at improving the travel experience for policyholders....more

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