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Travel Guard, a part of American International Group, Inc. (AIG), is a premier global provider of travel insurance and assistance services. For over 40 years, Travel Guard has offered a wide range of products designed to protect travelers, including coverage for trip cancellation, trip interruption, emergency medical expenses, lost or delayed baggage, and more. They provide 24/7 multilingual assistance services to help travelers navigate unexpected events, from coordinating medical evacuations to providing support for lost travel documents. Travel Guard aims to give individuals, families, and business travelers peace of mind, ensuring they are well-supported wherever their journeys take them.
Key operational hub for AIG's Travel Guard brand, handling customer service, claims processing, and global assistance coordination for travelers.
Modern office campus equipped with advanced technology to support 24/7 global travel assistance and insurance operations. Designed for large-scale customer support and claims management.
Customer-centric, emphasizing responsiveness, empathy, and efficiency in assisting travelers worldwide. A collaborative environment focused on problem-solving and providing high-quality support during critical travel moments.
Serves as the nerve center for Travel Guard's U.S. operations and a critical component of AIG's global travel insurance and assistance network, supporting millions of policyholders annually.
Travel Guard, through AIG's extensive global network, offers worldwide travel insurance coverage and assistance services. This includes a global network of multilingual service centers, medical providers, and security professionals available 24/7. Functions supported globally include emergency medical assistance, travel medical evacuation, claims processing in multiple currencies, lost document assistance, and real-time travel alerts, ensuring travelers are supported in numerous countries across all continents.
3300 Business Park Drive
Stevens Point
Wisconsin
USA
Address: American General Center, 2727-A Allen Parkway, Houston, TX 77019, USA
Serves as a significant hub for AIG's North American business operations, technology infrastructure, and shared services, contributing to the overall support network for products like Travel Guard.
Address: AIG Building, 58 Fenchurch St, London EC3M 4AB, UK
Acts as a central point for AIG's European market activities, ensuring regulatory compliance, and providing customer service and support for policyholders in the region.
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As of April 2025, Travel Guard' leadership includes:
Travel Guard has been backed by several prominent investors over the years, including:
In the past 12 months, AIG has focused on strengthening its General Insurance leadership, which oversees the Travel Guard brand. A key appointment includes a new Chief Claims Officer for General Insurance, aimed at enhancing claims operations. No prominent departures within the top-tier leadership directly overseeing Travel Guard's segment were publicly announced.
Discover the tools Travel Guard uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
As Travel Guard is an AIG company, communications typically use AIG's corporate email format. The most common format is firstname.lastname@aig.com.
firstname.lastname@aig.com
Format
john.smith@aig.com
Example
80%
Success rate
AIG Newsroom • February 20, 2024
AIG Travel released findings from its 2024 Business Travel Survey, highlighting evolving trends, primary motivations, and significant concerns among today's business travelers, offering insights for employers and the travel industry....more
AIG Newsroom • June 12, 2023
AIG Travel announced significant enhancements to its Travel Guard Assistance App, including new features to manage flight disruptions and provide real-time flight status updates (SmartFLIFO™), aimed at improving the travel experience for policyholders....more
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