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Transparent BPO
What Does Transparent BPO Do?
Transparent BPO is a premier global provider of business process outsourcing (BPO) and contact center solutions, dedicated to delivering exceptional customer experiences. They partner with businesses across various industries, offering a comprehensive suite of services including customer care, technical support, sales, back-office processing, and content moderation. Transparent BPO emphasizes transparency, customized solutions, and a commitment to quality, leveraging its skilled workforce in nearshore and offshore locations. Their approach combines advanced technology, robust operational processes, and a client-centric culture to help organizations improve customer satisfaction, drive efficiency, and achieve scalable growth.
Where Is Transparent BPO's Headquarters?
HQ Function
The headquarters serves as the central hub for executive leadership, corporate strategy, finance, sales, marketing, client relations, and administrative functions, supporting its global delivery centers.
Notable Features:
Modern office space located in a commercial business district, designed for collaboration and client meetings, likely equipped with advanced communication technology to seamlessly connect with global operations centers.
Work Culture:
The Rockville HQ likely fosters a professional, client-focused, and collaborative environment. It emphasizes strategic thinking, operational excellence, and innovation in supporting global BPO services, with a strong focus on transparency and partnership.
HQ Significance:
Its US-based headquarters provides a crucial interface for North American clients, ensuring strong communication, cultural alignment, and strategic partnership management for its nearshore and offshore operations. It also allows access to a rich talent pool for corporate roles.
Values Reflected in HQ: The headquarters likely reflects Transparent BPO's core values of transparency, partnership, quality, and client success through its professional setup and strategic location.
Location:
Transparent BPO supports global client operations through its strategically located delivery centers in Belize (nearshore Central America), the Philippines (offshore Southeast Asia), and Jamaica (nearshore Caribbean). These centers collectively provide a wide array of functions including multilingual customer service (English, Spanish), technical support, inbound and outbound sales, lead generation, back-office processing (such as data entry, content moderation, and claims processing), and quality assurance. Their global delivery model is designed for 24/7 operational capability, scalability, business continuity, and providing customized, high-quality solutions to meet diverse client needs across various industries worldwide.
Street Address:
11 N Washington St, Suite 620
City:
Rockville
State/Province:
MD
Country:
USA
Where Else Does Transparent BPO Operate Around the World?
Belize City, Belize
Address: Multiple state-of-the-art contact centers; key facilities include sites on Coney Drive and Phillip Goldson Highway, Belize City, Belize.
To offer cost-effective, high-quality BPO services with close geographical proximity and time-zone alignment to the US market, enhancing customer experience through a skilled local workforce and fostering strong client partnerships.
Ortigas Center, Pasig City, Metro Manila, Philippines
Address: Robinsons Cyberscape Gamma, Topaz and Ruby Roads, Ortigas Center, Pasig City, Philippines.
To provide scalable, round-the-clock BPO services, ensure business continuity and disaster recovery capabilities, and access a diverse, cost-effective talent pool to support global clients and complement nearshore operations.
Montego Bay, St. James, Jamaica
Address: Barnett Tech Park, Montego Bay, Jamaica.
To diversify nearshore delivery options, tap into Jamaica's experienced workforce, offer additional operational resiliency and scalability for client programs, particularly for voice-based customer interaction services.
Buying Intent Signals for Transparent BPO
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Transparent BPO? Meet the Executive Team
As of April 2025, Transparent BPO' leadership includes:
Who's Investing in Transparent BPO?
Transparent BPO has been backed by several prominent investors over the years, including:
What Leadership Changes Has Transparent BPO Seen Recently?
Over the past 12-18 months, Transparent BPO has made key appointments and promotions to its executive team, strengthening its operational, human resources, and strategic solutions capabilities. These changes support the company's growth trajectory, particularly following its acquisition by Wellspring Capital Management in August 2023. No significant executive departures have been publicly announced during this period.
New Appointments:
What Technology (Tech Stack) Is Used byTransparent BPO?
Discover the tools Transparent BPO uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Transparent BPO Email Formats and Examples
Transparent BPO commonly utilizes a standardized email format for its employees, typically [first_initial][last]@transparentbpo.com. This structure is prevalent for professional communication within and outside the company.
[first_initial][last]@transparentbpo.com
Format
snewman@transparentbpo.com
Example
85%
Success rate
What's the Latest News About Transparent BPO?
Transparent BPO / Everest Group • October 10, 2023
Transparent BPO Named a Major Contender in Everest Group’s CXM PEAK Matrix® Assessment 2023
Transparent BPO was recognized as a Major Contender in Everest Group's Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2023. This acknowledgment highlights the company's strong market impact, vision, and capability in the competitive BPO sector....more
Wellspring Capital Management / PR Newswire • August 2, 2023
Wellspring Capital Management Acquires Transparent BPO
Wellspring Capital Management LLC, a New York-based private equity firm, officially announced its acquisition of Transparent BPO. This strategic partnership is aimed at accelerating Transparent BPO's growth, expanding its service offerings, and further enhancing its market position as a leading nearshore and offshore customer experience provider....more
Transparent BPO / Great Place to Work Institute • September 27, 2023
Transparent BPO Philippines Earns Great Place to Work Certification®
Transparent BPO's operations in the Philippines received the Great Place to Work Certification®, recognizing the company's commitment to fostering a positive, supportive, and engaging work environment for its employees. This follows a similar certification for its Belize operations, underscoring a strong company-wide culture....more
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