What Does InTouch Do?

Total employees518
HeadquartersIrvine
Founded2014

TouchByInTouch was a company specializing in providing a comprehensive Customer Relationship Management (CRM) and sales and marketing automation platform tailored for the senior living industry. Their solutions aimed to help senior living communities efficiently manage leads, automate marketing efforts, track sales progress, and improve overall operational efficiency. The platform was designed to address the unique needs of senior care providers, from independent living to assisted living and memory care. In May 2023, TouchByInTouch was acquired by Welbi, a company also focused on enhancing experiences in senior living communities, to further strengthen their combined offerings in the market. The TouchByInTouch brand and technology continue as part of Welbi's expanded services.

Where Is InTouch's Headquarters?

InTouch officeInTouch officeInTouch officeInTouch office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Irvine headquarters likely served as the primary center for TouchByInTouch's operations, including software development, product management, sales, marketing, customer support, and corporate administration for its specialized CRM platform.

Notable Features:

The headquarters was situated in a modern office building within a prominent Irvine business district, offering a professional environment suited for a technology company. Specific unique architectural highlights of their leased space are not widely publicized.

Work Culture:

As a technology company focused on the senior living sector, TouchByInTouch likely fostered a work culture that was customer-centric, innovative, and collaborative, with employees dedicated to developing solutions to meet the specific challenges of their clients.

HQ Significance:

The Irvine headquarters was crucial as the operational base from which TouchByInTouch developed, marketed, and supported its CRM solutions, making a notable impact on how senior living communities managed sales and marketing before it became part of Welbi.

Values Reflected in HQ: Locating in Irvine, a city known for innovation and business, likely reflected TouchByInTouch's commitment to technological advancement, growth, and providing professional solutions to the senior living industry.

Location:

Before its acquisition by Welbi, TouchByInTouch's primary market focus was North America, specifically serving senior living communities in the United States and Canada. Its CRM platform, being web-based, was accessible from anywhere with an internet connection, but the company's direct sales, marketing, and support operations were concentrated within these North American countries. There is no public record of significant physical operations or dedicated international offices beyond this region.

Street Address:

19200 Von Karman Ave

City:

Irvine

State/Province:

California

Country:

USA

Where Else Does InTouch Operate Around the World?

Not Publicly Disclosed

Address: Not Publicly Disclosed

Any additional presences or remote teams would have been structured to support regional sales efforts, customer onboarding, and ongoing support for its senior living CRM clients across various markets in the US and Canada.

Buying Intent Signals for InTouch

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading InTouch? Meet the Executive Team

As of April 2025, InTouch' leadership includes:

Clint Pelfrey - Former President & CEO
Todd Zwick - Former Chief Technology Officer
Scott Tappy - Former VP of Sales

Who's Investing in InTouch?

InTouch has been backed by several prominent investors over the years, including:

Information on specific investors for TouchByInTouch prior to its acquisition by Welbi in May 2023 is not publicly available. The company may have been privately funded or bootstrapped.

What Leadership Changes Has InTouch Seen Recently?

Hire0
Exits3

The most significant executive event for TouchByInTouch in the past 12 months was its acquisition by Welbi, announced in May 2023. This event led to the transition of TouchByInTouch's key leadership into senior roles at Welbi, effectively integrating the executive team into the acquiring company. There have been no public announcements of new executive hires or departures specifically for TouchByInTouch as a standalone entity since the acquisition.

Departures

Clint Pelfrey, Clint Pelfrey departed his role as President & CEO of TouchByInTouch as a standalone company following its acquisition by Welbi, taking on a new leadership role within Welbi.
Todd Zwick, Todd Zwick exited his position as CTO of TouchByInTouch upon its acquisition by Welbi, transitioning to a senior product leadership role at Welbi.
Scott Tappy, Scott Tappy left his role as VP of Sales at TouchByInTouch following the company's acquisition by Welbi, assuming a sales leadership position at Welbi.

What Technology (Tech Stack) Is Used byInTouch?

Discover the tools InTouch uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

InTouch Email Formats and Examples

Prior to its acquisition by Welbi, TouchByInTouch likely utilized common professional email address formats for its employees. Based on typical industry patterns and available data, the most probable format involved the first initial followed by the last name.

[first_initial][last]@touchbyintouch.com

Format

cpelfrey@touchbyintouch.com

Example

85%

Success rate

What's the Latest News About InTouch?

Cision PR Newswire • May 3, 2023

Welbi Acquires Touch By Intouch to Power Sales and Marketing for Senior Living Communities

Welbi, a company focused on enhancing resident experiences in senior living, announced its acquisition of Touch By Intouch. This strategic move aims to combine Welbi's platform with Touch By Intouch's CRM and sales automation tools, creating a more comprehensive offering for the senior living industry....more

Senior Housing News • May 3, 2023

Welbi Acquires Touch By Intouch to Bolster CRM Capabilities

The acquisition of Touch By Intouch by Welbi was reported as a significant development for the senior living technology space. The merger is expected to enhance CRM capabilities and provide a more integrated solution for sales, marketing, and resident engagement in senior communities....more

Welbi Blog • May 4, 2023

Welbi Acquires TouchByIntouch, The Leading CRM for Senior Living Communities

Welbi announced on its company blog the acquisition of TouchByInTouch, highlighting the shared mission of both companies to improve the lives of seniors and the operational efficiencies of the communities that serve them. The post detailed the benefits of the combined platform....more

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