What Does TOPdesk Do?

Total employees866
HeadquartersDelft
Founded

Topdesk is an international software company specializing in service management solutions. Their platform helps organizations efficiently manage services, process requests, handle complaints, digitize workflows, and share knowledge across various departments like IT, Facilities, and HR. Founded in 1993 in Delft, Netherlands, Topdesk emphasizes a 'people-first' approach, offering a user-friendly, configurable, and modular system designed to improve operational efficiency and employee satisfaction. They serve thousands of customers globally, ranging from small businesses to large enterprises, across diverse industries.

Where Is TOPdesk's Headquarters?

TOPdesk officeTOPdesk officeTOPdesk officeTOPdesk office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Delft headquarters houses key global functions including executive leadership, core product development, international strategy, marketing, finance, and central support operations.

Notable Features:

Modern office facilities designed to foster collaboration, innovation, and embody Topdesk's open culture. The workspace is likely equipped with agile work environments and amenities focused on employee well-being, reflecting contemporary Dutch office design principles.

Work Culture:

Topdesk's HQ is known for its informal, friendly, and trusting work environment. The culture emphasizes autonomy, personal growth, teamwork, and a strong sense of community, often described as 'gezellig' (a Dutch term for cozy and convivial).

HQ Significance:

As the birthplace of Topdesk, the Delft HQ is pivotal. It symbolizes the company's Dutch roots, its journey from a university project to a global leader in service management software, and remains the primary hub for innovation and strategic direction.

Values Reflected in HQ: The headquarters' design and atmosphere aim to reflect Topdesk's core values: simplicity, helpfulness, partnership, and empowering people. This is evident in its open spaces, collaborative zones, and employee-centric facilities.

Location:

Topdesk maintains a strong global presence with offices strategically located across Europe (including the Netherlands, UK, Germany, Belgium, Hungary, Denmark, Norway, Spain), North America (USA, Canada), and South America (Brazil). This international network enables Topdesk to provide localized sales, consultancy, implementation, and customer support services. They offer multi-language support for their software and services, catering to a diverse global clientele and ensuring that organizations worldwide can leverage their service management solutions effectively.

Street Address:

Westlandseweg 1

City:

Delft

State/Province:

Zuid-Holland

Country:

Netherlands

Where Else Does TOPdesk Operate Around the World?

Kaiserslautern, Germany

Address: PRE-Park, Gebäude 8 A, Denisstraße 1b, 67663 Kaiserslautern

To serve and expand Topdesk's client base in Germany, Austria, and Switzerland by offering localized expertise, support, and fostering strong customer relationships in this important European market.

Orlando, Florida, USA

Address: 2400 Maitland Center Pkwy, Suite 212, Maitland, FL 32751

To drive growth and market penetration in North America, providing dedicated service and support to US-based organizations seeking to improve their service management practices.

SĂŁo Paulo, Brazil

Address: Rua Flórida 1758 – Conjunto 31 e 32, Cidade Monções, 04565-001 São Paulo – SP

To establish and grow Topdesk's presence in South America, offering localized service management solutions and support to organizations in Brazil and the wider LATAM region.

Manchester, United Kingdom

Address: 111 Piccadilly, Manchester, M1 2HY

To strengthen Topdesk's position in the UK and Ireland, delivering tailored service management solutions and expert support to a mature and competitive market.

Buying Intent Signals for TOPdesk

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading TOPdesk? Meet the Executive Team

As of April 2025, TOPdesk' leadership includes:

Wolter Smit - CEO & Co-founder
Rik Prins - CCO (Chief Commercial Officer)
Michiel Groenewegen - CFO (Chief Financial Officer)
Jeroen Boks - CTO (Chief Technology Officer)

Who's Investing in TOPdesk?

TOPdesk has been backed by several prominent investors over the years, including:

Privately Owned/Founder-Led

What Leadership Changes Has TOPdesk Seen Recently?

Hire0
Exits0

Based on publicly available information and company announcements, Topdesk's core C-level executive team has remained stable over the last 12 months, with no major publicly reported hires or departures. This suggests continuity in the company's leadership and strategic direction.

What Technology (Tech Stack) Is Used byTOPdesk?

Discover the tools TOPdesk uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

TOPdesk Email Formats and Examples

Topdesk commonly uses an email format that combines an employee's first initial with their last name. While this is the most prevalent pattern, variations might exist in specific cases or departments.

[first_initial].[last]@topdesk.com

Format

j.doe@topdesk.com

Example

85%

Success rate

What's the Latest News About TOPdesk?

Topdesk News • February 27, 2024

Topdesk Again Recognized as a Customers’ Choice in 2024 Gartner® Peer Insights™ Voice of the Customer for ITSM Platforms

Topdesk announced its recognition as a Customers’ Choice in the Gartner Peer Insights Voice of the Customer for IT Service Management Platforms for the EMEA region. This distinction is based on feedback and ratings from end-user professionals with experience purchasing, implementing, and/or using the product or service....more

Topdesk News • October 12, 2023

Topdesk Receives EcoVadis Silver Medal for Sustainability Achievements

Topdesk was awarded a Silver medal by EcoVadis, a leading platform for sustainability ratings. This places Topdesk among the top 25% of companies assessed by EcoVadis, acknowledging its commitment and performance in corporate social responsibility and sustainable practices....more

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