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Topbox
What Does Topbox Do?
Topbox was a distinguished Software-as-a-Service (SaaS) provider specializing in cloud-based customer experience (CX) analytics. Its core strength lay in aggregating, analyzing, and deriving actionable insights from unstructured customer feedback sourced from diverse channels like surveys, call center transcripts, chat logs, social media, and online reviews. The platform empowered businesses to deeply understand customer sentiment and behavior. In early 2021, Topbox was acquired by Khoros, a global leader in digital-first customer engagement software and services. The integration of Topbox's AI-powered VoC analytics has significantly augmented the Khoros platform, enabling brands to achieve a more nuanced understanding of the customer journey and to drive impactful improvements.
Where Is Topbox's Headquarters?
HQ Function
The Atlanta headquarters served as the nerve center for Topbox, housing its executive leadership, product development, engineering, sales, marketing, and customer support teams dedicated to its CX analytics platform.
Notable Features:
Likely a modern office space within a contemporary commercial building, designed to foster collaboration and innovation typical of tech startups. Specific architectural highlights are not widely publicized.
Work Culture:
As a dynamic SaaS company prior to acquisition, Topbox likely fostered an agile, customer-centric, and innovative work culture. Emphasis was probably placed on data-driven solutions, collaborative problem-solving, and empowering employees to contribute to the company's success in the competitive CX analytics market.
HQ Significance:
The Atlanta HQ was pivotal for Topbox's growth as an independent company, fostering innovation in VoC analytics and establishing its market leadership before its strategic acquisition by Khoros, which integrated its technology into a broader CX platform.
Values Reflected in HQ: The HQ environment probably mirrored values such as innovation, deep data analytics, customer obsession, agility, and collaborative teamwork, all crucial for a company in the CX technology sector.
Location:
While Topbox primarily served the North American market as an independent entity, its acquisition by Khoros in 2021 significantly broadened its global footprint. Topbox's advanced CX analytics technology is now a core component of the Khoros platform, which supports enterprise clients across major international regions, including North America, Europe, Asia-Pacific, and Latin America. Khoros maintains a global network for sales, customer support, and service delivery, enabling businesses worldwide to leverage the sophisticated analytics capabilities originally developed by Topbox to enhance their customer understanding and engagement strategies.
Street Address:
1175 Peachtree St NE, Suite 1000
City:
Atlanta
State/Province:
Georgia
Country:
USA
Where Else Does Topbox Operate Around the World?
Austin, Texas, USA (Khoros Global HQ)
Address: 11501 Alterra Pkwy, Suite 200, Austin, TX 78758 (Illustrative Khoros HQ address)
Khoros's Austin HQ serves as its primary global hub for innovation, overarching product strategy (including the evolution of Topbox's analytics capabilities within the Khoros platform), and worldwide corporate operations. Other Khoros offices globally also support these functions.
Buying Intent Signals for Topbox
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Topbox? Meet the Executive Team
As of April 2025, Topbox' leadership includes:
Who's Investing in Topbox?
Topbox has been backed by several prominent investors over the years, including:
What Leadership Changes Has Topbox Seen Recently?
Following its acquisition by Khoros in 2021, Topbox ceased to operate as an independent entity, and therefore, there are no 'Topbox' specific executive hires or exits to report in the last 12 months. Key leadership from Topbox either transitioned into roles within Khoros or moved on to other endeavors at the time of or subsequent to the acquisition. Any current executive news relevant to Topbox's technology would be part of Khoros's overall leadership announcements.
What Technology (Tech Stack) Is Used byTopbox?
Discover the tools Topbox uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Topbox Email Formats and Examples
Prior to its acquisition, Topbox likely used a standard email format common for tech companies (e.g., [first_initial][last]@topbox.com or [first].[last]@topbox.com). Since being integrated into Khoros, any former Topbox employees now part of Khoros would use the standard Khoros email format. Corporate email formats are typically standardized for professional communication.
A common format at Khoros is [first].[last]@khoros.com
Format
jane.doe@khoros.com
Example
75%
Success rate
What's the Latest News About Topbox?
Business Wire (Khoros Press Release) • March 27, 2024
Khoros Named a Leader in The Forrester Wave™: Conversation Automation Solutions, Q1 2024
Khoros has been recognized as a Leader by Forrester Research in its Q1 2024 Wave report on Conversation Automation Solutions. This acknowledgment highlights Khoros's robust capabilities in providing AI-powered solutions for customer service and engagement, areas where Topbox's acquired analytics technology continues to contribute foundational strength....more
Business Wire (Khoros Press Release) • September 13, 2023
Khoros Announces New AI-Powered Capabilities to Elevate Customer Experience and Agent Efficiency
Khoros unveiled new AI-driven features for its customer engagement platform, aimed at significantly enhancing customer experiences and improving contact center agent efficiency. These advancements build upon Khoros's comprehensive suite of tools, including sophisticated analytics capabilities influenced and strengthened by technologies like those acquired from Topbox....more
Khoros Newsroom • February 9, 2021
Khoros Acquires Topbox to Deliver Best-in-Class Enterprise CX Analytics Solution
Khoros announced its acquisition of Topbox, a leading SaaS provider of cloud-based customer experience (CX) analytics software. This strategic move aimed to empower Khoros customers with richer customer insights by integrating Topbox's AI-powered analytics for omnichannel VoC data....more
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