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Tikit is an AI-powered IT help desk and service management (ITSM) solution designed to simplify and automate IT support processes. Integrated directly within collaboration platforms like Microsoft Teams and Slack, as well as through a web portal, Tikit leverages artificial intelligence to understand user requests, automatically create tickets, and provide instant resolutions for common issues. It aims to improve IT efficiency, reduce response times, and enhance the overall employee experience by making IT support more accessible, intelligent, and user-friendly.
Serves as the primary hub for Tikit's operations, including product development, engineering, AI research, sales, marketing, and executive leadership, driving the innovation of its IT help desk solutions.
Located in a prominent downtown Calgary office tower (potentially a Regus centre, common for agile tech companies), offering modern amenities and flexible workspace solutions. The specific suite likely provides collaborative and private office spaces conducive to tech innovation.
Tikit likely fosters a dynamic, innovative, and collaborative work culture typical of a tech scale-up. There's an emphasis on agile methodologies, customer-centric product development, and leveraging cutting-edge AI to solve real-world IT challenges. Employees likely experience a fast-paced environment focused on growth and technological advancement.
The Calgary headquarters is significant as the birthplace and central nervous system for Tikit's core technology and business strategy. It anchors its presence in Canada's growing tech ecosystem and supports its expansion into North American and global markets.
While headquartered in Calgary, Canada, Tikit serves a growing global customer base through its cloud-based AI platform. Its solutions are accessible worldwide, with sales and support operations primarily focused on North America but capable of assisting international clients. Tikit leverages remote teams and digital channels to provide its IT help desk solutions and support to organizations regardless of their geographical location.
715 5 Ave SW, Suite 1500
Calgary
Alberta
Canada
No additional office locations available.
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As of April 2025, Tikit' leadership includes:
Tikit has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major executive hires or exits announced by Tikit in the last 12 months. The founding team continues to lead the company's strategic direction and growth.
Discover the tools Tikit uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Tikit likely utilizes standard professional email formats for its employees. Based on available information and common industry practices, the primary format is believed to be [first].[last]@tikit.ai. Other potential formats could include [first_initial][last]@tikit.ai or [first]@tikit.ai.
[first].[last]@tikit.ai
Format
tim.francis@tikit.ai
Example
80%
Success rate
PR Newswire • December 19, 2023
Tikit announced its recognition as a High Performer in G2's Winter 2024 Grid® Reports for both Service Desk and Help Desk software categories. This acknowledgment highlights strong customer satisfaction and an increasing market presence, based on user reviews and G2's methodology....more
EIN Presswire / PR Newswire • July 11, 2023
Tikit was recognized as a Top Performer in G2's Summer 2023 Grid® Reports for Service Desk and Help Desk software. This distinction underscores the positive feedback from its users and its growing impact within the IT support solutions market....more
PR Newswire • May 2, 2023
Tikit announced the launch of its innovative generative AI-powered ticketing system, fully integrated within Microsoft Teams. This development aims to further automate and enhance IT support by intelligently understanding user issues, creating tickets, and even suggesting solutions directly within the collaboration platform....more
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