What Does Tikit Do?

Total employees37
HeadquartersCalgary
Founded2018

Tikit is an AI-powered IT help desk and service management (ITSM) solution designed to simplify and automate IT support processes. Integrated directly within collaboration platforms like Microsoft Teams and Slack, as well as through a web portal, Tikit leverages artificial intelligence to understand user requests, automatically create tickets, and provide instant resolutions for common issues. It aims to improve IT efficiency, reduce response times, and enhance the overall employee experience by making IT support more accessible, intelligent, and user-friendly.

Where Is Tikit's Headquarters?

Tikit officeTikit officeTikit officeTikit office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the primary hub for Tikit's operations, including product development, engineering, AI research, sales, marketing, and executive leadership, driving the innovation of its IT help desk solutions.

Notable Features:

Located in a prominent downtown Calgary office tower (potentially a Regus centre, common for agile tech companies), offering modern amenities and flexible workspace solutions. The specific suite likely provides collaborative and private office spaces conducive to tech innovation.

Work Culture:

Tikit likely fosters a dynamic, innovative, and collaborative work culture typical of a tech scale-up. There's an emphasis on agile methodologies, customer-centric product development, and leveraging cutting-edge AI to solve real-world IT challenges. Employees likely experience a fast-paced environment focused on growth and technological advancement.

HQ Significance:

The Calgary headquarters is significant as the birthplace and central nervous system for Tikit's core technology and business strategy. It anchors its presence in Canada's growing tech ecosystem and supports its expansion into North American and global markets.

Values Reflected in HQ: The headquarters environment likely reflects Tikit's core values of innovation, efficiency, collaboration, agility, and customer-centricity, fostering an atmosphere conducive to developing advanced AI solutions and supporting a high-performance team.

Location:

While headquartered in Calgary, Canada, Tikit serves a growing global customer base through its cloud-based AI platform. Its solutions are accessible worldwide, with sales and support operations primarily focused on North America but capable of assisting international clients. Tikit leverages remote teams and digital channels to provide its IT help desk solutions and support to organizations regardless of their geographical location.

Street Address:

715 5 Ave SW, Suite 1500

City:

Calgary

State/Province:

Alberta

Country:

Canada

Where Else Does Tikit Operate Around the World?

No additional office locations available.

Buying Intent Signals for Tikit

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Tikit? Meet the Executive Team

As of April 2025, Tikit' leadership includes:

Tim Francis - Co-Founder & CEO
Ryan Lyster - Co-Founder & CTO
Shane Mergler - Co-Founder & Head of Product

Who's Investing in Tikit?

Tikit has been backed by several prominent investors over the years, including:

Blackhorn Ventures
Thin Air Labs
Stage Completions Inc. executives
Plug and Play Alberta

What Leadership Changes Has Tikit Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major executive hires or exits announced by Tikit in the last 12 months. The founding team continues to lead the company's strategic direction and growth.

What Technology (Tech Stack) Is Used byTikit?

Discover the tools Tikit uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Tikit Email Formats and Examples

Tikit likely utilizes standard professional email formats for its employees. Based on available information and common industry practices, the primary format is believed to be [first].[last]@tikit.ai. Other potential formats could include [first_initial][last]@tikit.ai or [first]@tikit.ai.

[first].[last]@tikit.ai

Format

tim.francis@tikit.ai

Example

80%

Success rate

What's the Latest News About Tikit?

PR Newswire • December 19, 2023

Tikit Named High Performer in G2 Winter 2024 Grid® Reports for Service Desk and Help Desk Software

Tikit announced its recognition as a High Performer in G2's Winter 2024 Grid® Reports for both Service Desk and Help Desk software categories. This acknowledgment highlights strong customer satisfaction and an increasing market presence, based on user reviews and G2's methodology....more

EIN Presswire / PR Newswire • July 11, 2023

Tikit Named a Top Performer in G2’s Summer 2023 Grid® Reports for Service Desk and Help Desk Software

Tikit was recognized as a Top Performer in G2's Summer 2023 Grid® Reports for Service Desk and Help Desk software. This distinction underscores the positive feedback from its users and its growing impact within the IT support solutions market....more

PR Newswire • May 2, 2023

Tikit Launches First Generative AI Ticketing System Integrated in Microsoft Teams

Tikit announced the launch of its innovative generative AI-powered ticketing system, fully integrated within Microsoft Teams. This development aims to further automate and enhance IT support by intelligently understanding user issues, creating tickets, and even suggesting solutions directly within the collaboration platform....more

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