What Does TIAA Bank Do?

Total employees610
HeadquartersJacksonville
Founded

TIAA Bank was a full-service national bank and a wholly-owned subsidiary of TIAA (Teachers Insurance and Annuity Association of America). It offered a comprehensive range of personal and commercial banking products, mortgage services, and investment solutions, with a historical focus on serving individuals in academic, research, medical, cultural, and governmental fields. In August 2023, TIAA completed the sale of TIAA Bank to a consortium of private investment firms. Subsequently, TIAA Bank was rebranded as EverBank, N.A., reviving a name familiar in the banking sector. Prior to this transition, TIAA Bank aimed to provide accessible, client-focused financial services, aligning with TIAA's broader mission to serve those who serve others and contribute to their financial well-being.

Where Is TIAA Bank's Headquarters?

TIAA Bank officeTIAA Bank officeTIAA Bank officeTIAA Bank office
*Images sourced via web search. Rights belong to original owners

HQ Function

Served as the central hub for TIAA Bank's nationwide banking operations, including customer service, product development, risk management, and strategic leadership prior to its transition to EverBank.

Notable Features:

The Jacksonville headquarters was a modern office facility strategically located in the city's downtown area, often noted for its riverfront presence. It was equipped to support extensive banking operations and a large workforce.

Work Culture:

The work culture at TIAA Bank emphasized customer-centric service, ethical financial practices, technological innovation in banking, and collaboration. It aimed to reflect the values of its then-parent company, TIAA, fostering an environment focused on financial guidance and support.

HQ Significance:

This location was significant as the nerve center for TIAA's banking division, enabling the delivery of comprehensive financial products and services across the United States. It symbolized TIAA's commitment to providing direct banking solutions to its members and the general public.

Values Reflected in HQ: The headquarters aimed to embody TIAA's core values of integrity, customer focus, excellence, and responsibility, striving to be a trustworthy financial partner for its clients.

Location:

While TIAA Bank's direct services were primarily focused on clients within the United States, its former parent company, TIAA, maintains a significant global presence, especially through its asset management affiliate, Nuveen. Nuveen operates offices and manages investments across North America, Europe, Asia-Pacific, and the Middle East. This global network supports diverse investment strategies, serves institutional clients worldwide, and offers a broad range of financial products. TIAA's international operations provide global market insights and investment capabilities that indirectly supported the stability and offerings of its various business lines, including the former TIAA Bank.

Street Address:

501 Riverside Avenue

City:

Jacksonville

State/Province:

FL

Country:

USA

Where Else Does TIAA Bank Operate Around the World?

Charlotte, NC, USA

Address: 8500 Andrew Carnegie Blvd, Charlotte, NC 28262

Key operational and administrative hub for TIAA, supporting East Coast operations and national strategies relevant to all TIAA business lines, including banking.

New York, NY, USA

Address: 730 Third Avenue, New York, NY 10017

Primary corporate headquarters for TIAA, engagement with global financial markets, and housing for executive leadership.

Denver, CO, USA

Address: 1670 Broadway, Denver, CO 80202

Regional service and operational center for TIAA, supporting clients and business functions in the Mountain West region of the United States.

Buying Intent Signals for TIAA Bank

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading TIAA Bank? Meet the Executive Team

As of April 2025, TIAA Bank' leadership includes:

Thasunda Brown Duckett - President and Chief Executive Officer, TIAA
Dave Dowrich - Chief Financial Officer, TIAA
Sastry Durvasula - Chief Information and Client Services Officer, TIAA
Derek Ferguson - Chief Administrative Officer, TIAA
Claire Hollywood - Chief Human Resources Officer, TIAA
Micky Onvural - Chief Marketing and Communications Officer, TIAA

Who's Investing in TIAA Bank?

TIAA Bank has been backed by several prominent investors over the years, including:

Stone Point Capital
Warburg Pincus
Reverence Capital Partners
Sixth Street
Bayview Asset Management

What Leadership Changes Has TIAA Bank Seen Recently?

Hire2
Exits0

TIAA has focused on strategic leadership appointments to bolster key areas such as human resources and marketing. The most significant change involving TIAA Bank-specific leadership occurred with its sale and transition to EverBank, where bank leadership roles moved to the new standalone entity. TIAA parent company executive team has seen some key new appointments.

New Appointments:

Claire Hollywood, Claire Hollywood appointed as TIAA's new Chief Human Resources Officer to lead human capital strategy and talent development.
Micky Onvural, Micky Onvural was appointed Chief Marketing and Communications Officer at TIAA, responsible for brand strategy and corporate communications.

What Technology (Tech Stack) Is Used byTIAA Bank?

Discover the tools TIAA Bank uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

TIAA Bank Email Formats and Examples

TIAA, the former parent company of TIAA Bank, generally utilizes standardized email formats for its employees. Common patterns include combinations of the employee's first name and last name initial, or full first and last names separated by a period.

[first_initial][last]@tiaa.org (e.g., jdoe@tiaa.org) and [first].[last]@tiaa.org (e.g., jane.doe@tiaa.org)

Format

jasmith@tiaa.org

Example

90%

Success rate

What's the Latest News About TIAA Bank?

TIAA News ReleaseAugust 1, 2023

TIAA Completes Sale of TIAA Bank to Private Investors; Bank Rebrands as EverBank

TIAA announced the successful completion of the sale of TIAA Bank to a consortium of investment funds. Concurrently with the closing of the sale, TIAA Bank was rebranded as EverBank, N.A., marking its return to its former name and beginning its operations as an independent, privately held national bank....more

TIAA News ReleaseApril 29, 2024

TIAA: Lifetime Income Annuities Help Americans Retire with Confidence Amid Economic Uncertainty

TIAA highlighted the critical role of lifetime income annuities in helping Americans achieve retirement security, especially during periods of economic uncertainty. The company reaffirmed its commitment to providing solutions that offer guaranteed income for life, reflecting its long-standing mission to support financial well-being in retirement....more

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