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Thoughtful Systems Inc. is a software development company specializing in scheduling and business management solutions for service-based industries. Founded in 1985, they offer a suite of products, including their flagship 'Service Manager' software, designed to help businesses streamline operations, manage appointments, dispatch field technicians, handle billing, and improve overall customer relationship management. Their software is utilized by a diverse range of sectors such as HVAC, plumbing, electrical, cleaning services, and more, aiming to enhance efficiency and productivity for small to medium-sized enterprises.
The headquarters houses key departments including software development, product management, sales, marketing, customer support, and corporate administration.
The office is situated in a professional office park, providing a modern workspace designed to foster collaboration and innovation among its teams.
Thoughtful Systems cultivates a customer-focused and results-oriented work environment. There is an emphasis on teamwork, technological expertise, and providing practical solutions to client challenges.
As the primary operational center, the headquarters is crucial for strategic planning, core product development, and coordinating support for its North American and international clientele.
Thoughtful Systems operates globally, with its primary development and support hub in the USA. They extend their services and support to international markets, notably maintaining a business presence and dedicated contact points for clients in the United Kingdom, Europe, and Australia/New Zealand. This allows them to offer localized assistance and cater to the specific needs of businesses in these regions, often through remote teams and regional partnerships.
2 Ridgedale Avenue, Suite 300
Morris Plains
New Jersey
USA
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (Registered Address)
To maintain a formal business entity in the UK, enabling localized service agreements and supporting a network of team members catering to the European market.
Address: PO Box 1290, Strawberry Hills, NSW 2012, Australia (Mailing Address)
To provide a dedicated contact point for the ANZ market, facilitating communication, local business administration, and supporting regional clients and team members.
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As of April 2025, Thoughtful Systems' leadership includes:
Thoughtful Systems has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major executive hires or departures announced at Thoughtful Systems in the last 12 months. The leadership team appears to be stable.
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Thoughtful Systems likely uses common corporate email formats. Based on available data and common patterns, the most probable format is using the employee's first name followed by the company domain.
[first]@thoughtfulsystems.com
Format
example@thoughtfulsystems.com
Example
70%
Success rate
thoughtfulsystems.com • October 26, 2023
Thoughtful Systems released significant updates to its SM-Mobile application, designed to improve efficiency and user experience for field service technicians. The enhancements include an improved user interface, faster performance, and new functionalities for on-site job management, digital forms, invoicing, and payment processing....more
thoughtfulsystems.com • August 10, 2023
Thoughtful Systems announced the introduction of new streamlined scheduling capabilities within its Service Manager software. These features aim to simplify appointment booking, optimize technician routes, and enhance overall resource allocation for service-based businesses, improving operational efficiency....more
thoughtfulsystems.com • June 15, 2023
Thoughtful Systems published insights on the potential of integrating AI-powered customer service tools within their software solutions. The article discusses how AI can enhance customer interactions, automate responses, and provide predictive support for service businesses using their platform....more
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