What Does Smile Train Do?

Total employees358
HeadquartersNew York
Founded1999

Smile Train is an international children's charity dedicated to a single, solvable problem: cleft lip and palate. They employ a sustainable 'teach a man to fish' model, empowering local medical professionals with training, funding, and resources to provide 100%-free cleft surgery and comprehensive cleft care to children in their own communities. This approach ensures that local healthcare systems are strengthened and that children have access to ongoing care, including nutritional support, speech therapy, and orthodontics, transforming their lives.

Where Is Smile Train's Headquarters?

Smile Train officeSmile Train officeSmile Train officeSmile Train office
*Images sourced via web search. Rights belong to original owners

HQ Function

The New York headquarters serves as the central operational hub for Smile Train's global initiatives. It oversees program development, fundraising, marketing, communications, financial management, and strategic partnerships worldwide.

Notable Features:

Located in a modern office building in Midtown Manhattan, the headquarters is designed for collaboration and efficiency, reflecting the organization's focus on maximizing resources for its charitable mission.

Work Culture:

The work culture at Smile Train is mission-driven, passionate, and collaborative. Employees are deeply committed to the cause of helping children with clefts, fostering an environment of dedication, innovation, and global teamwork.

HQ Significance:

As the nerve center for a global organization operating in over 75 countries, the headquarters is vital for coordinating efforts, ensuring program quality, and driving the strategic vision to provide more children with life-changing cleft care.

Values Reflected in HQ: The headquarters reflects Smile Train's values of efficiency, transparency, and global impact. The focus is on a functional, collaborative space that supports their mission rather than on opulence.

Location:

Smile Train has a significant global presence, supporting programs in more than 75 countries across the Americas, Europe, Africa, and Asia. Their model focuses on empowering local medical professionals rather than flying in foreign doctors. This involves providing education and training, funding for surgeries, and resources for comprehensive cleft care, including surgical equipment, anesthesia safety training, nursing care, speech therapy, orthodontics, and psychosocial support for patients and their families. This ensures sustainable, high-quality care within local communities.

Street Address:

633 Third Avenue, 9th Floor

City:

New York

State/Province:

NY

Country:

USA

Where Else Does Smile Train Operate Around the World?

New Delhi, Delhi, India

Address: Smile Train India, L-14, Green Park Extension, New Delhi, Delhi 110016, India

To oversee and scale up cleft care services, training programs, and awareness initiatives in India, one of the countries with the highest incidence of cleft births.

Nairobi, Kenya

Address: Smile Train Africa, The Address, Muthangari Drive, Nairobi, Kenya (Address may vary, verify for specifics)

To increase access to safe, quality, and free cleft surgery and comprehensive care for children in Africa by empowering local healthcare professionals and institutions.

Jakarta Selatan, Indonesia

Address: Smile Train Indonesia, Prosperity Tower, Lantai 12 Unit J, District 8, SCBD Lot 28, Jl. Jend. Sudirman Kav. 52-53, Jakarta Selatan 12190, Indonesia

To support and develop sustainable cleft care programs throughout Indonesia, addressing the needs of children in diverse communities across the archipelago.

Buying Intent Signals for Smile Train

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Smile Train? Meet the Executive Team

As of April 2025, Smile Train' leadership includes:

Susannah Schaefer - President & Chief Executive Officer
Erin Stieber - Senior Vice President, Programs
Shari Mason - Senior Vice President & Chief Financial Officer
Pamela Mais Liptak - Senior Vice President, Chief People & Culture Officer
Troy Reinhart - Senior Vice President, Development
Nijma Khan - Vice President, Marketing and Communications, Americas

Who's Investing in Smile Train?

Smile Train has been backed by several prominent investors over the years, including:

Individual Donors
Corporate Partnerships
Foundation Grants
Community Fundraising Initiatives
Legacy Giving

What Leadership Changes Has Smile Train Seen Recently?

Hire0
Exits0

Smile Train generally maintains a stable core leadership team. Significant executive-level hires or departures are not always broadly publicized unless they involve top-tier roles. Based on publicly available information from the last 12 months, there have been no major, widely reported changes at the highest executive echelons (e.g., CEO, CFO). Non-profits often focus publicity on program impact rather than routine internal staffing changes.

What Technology (Tech Stack) Is Used bySmile Train?

Discover the tools Smile Train uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Smile Train Email Formats and Examples

Smile Train, like many professional organizations, likely uses standardized email formats for its staff. Common patterns include the first initial followed by the last name, or the full first name separated from the last name by a period.

[first_initial][last]@smiletrain.org or [first_name].[last_name]@smiletrain.org

Format

sschaefer@smiletrain.org or susannah.schaefer@smiletrain.org

Example

80%

Success rate

What's the Latest News About Smile Train?

smiletrain.org (Press Release)May 2, 2024

Smile Train news title: World’s Largest Cleft Organization Smile Train Receives Transformative $10 Million Gift from The Kent Richard Hofmann Foundation

Smile Train announced it received a $10 million gift from The Kent Richard Hofmann Foundation. This is the largest single foundation gift in Smile Train’s 25-year history and will significantly bolster its global efforts to provide life-changing cleft care to children in need....more

Dentsply Sirona NewsMarch 19, 2024

Smile Train news title: Smile Train and Dentsply Sirona Celebrate Five Years of Partnership, Advancing Cleft Care Globally

Dentsply Sirona and Smile Train commemorated five years of their partnership, highlighting joint achievements in enhancing comprehensive cleft care through technology, training, and resources for dental and medical professionals worldwide, impacting thousands of children....more

PR NewswireJuly 6, 2023

Smile Train news title: Smile Train Kicks Off National Cleft and Craniofacial Awareness and Prevention Month with New Resources and Initiatives

Smile Train initiated National Cleft and Craniofacial Awareness and Prevention Month with the launch of new educational resources and community initiatives aimed at increasing public understanding, support for affected individuals, and awareness about cleft prevention....more

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