What Does The Silver Line Do?

Total employees1391
HeadquartersLondon
Founded2013

The Silver Line is a dedicated, free, and confidential helpline available 24/7 for older people across the United Kingdom. Founded by Dame Esther Rantzen in 2013, it provides a vital source of information, friendship, and advice, specifically aiming to combat loneliness and isolation among the elderly. In 2019, The Silver Line merged with Age UK and now operates as part of their extensive services, continuing its mission to support vulnerable older individuals.

Where Is The Silver Line's Headquarters?

The Silver Line officeThe Silver Line officeThe Silver Line officeThe Silver Line office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central administrative and operational hub for Age UK, which now includes The Silver Line's services. This includes strategic planning, national campaign management, fundraising, policy work, and support for local Age UK partners and The Silver Line helpline.

Notable Features:

A modern office space within a commercial building in the City of London, equipped to support the diverse functions of a large national charity. Specific architectural details are not a public focus.

Work Culture:

As a leading charity, the work culture at Age UK (and for The Silver Line's integrated staff) is mission-driven, compassionate, and focused on supporting older people. It emphasizes collaboration, professionalism, and dedication to making a positive societal impact.

HQ Significance:

The headquarters is significant as it's the nerve center for one of the UK's largest charities for older people, coordinating national efforts to improve the lives of the elderly, including the vital helpline services of The Silver Line, impacting millions.

Values Reflected in HQ: The headquarters' operations (Age UK's, supporting The Silver Line) reflect values such as dignity, respect, compassion, inclusivity, and empowerment for older people, which are core to The Silver Line's original mission and Age UK's ongoing work.

Location:

The Silver Line's services are exclusively focused on supporting older people within the United Kingdom. It does not maintain an international operational presence or deliver direct services in other countries. However, its successful model for combating loneliness in older adults has garnered international attention and may have inspired similar initiatives elsewhere.

Street Address:

One America Square, 17 Crosswall

City:

London

State/Province:

N/A

Country:

United Kingdom

Where Else Does The Silver Line Operate Around the World?

Blackpool, England, United Kingdom

Address: Historically, Hannah House, 12-16 Houndshill, Blackpool, FY1 1EP (Operations may have been consolidated post-Age UK merger).

To ensure consistent, round-the-clock helpline availability across the UK. The Blackpool centre was instrumental in handling the high volume of calls and managing volunteer shifts for The Silver Line's core service.

Buying Intent Signals for The Silver Line

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading The Silver Line? Meet the Executive Team

As of April 2025, The Silver Line' leadership includes:

Dame Esther Rantzen - Founder & President, The Silver Line
Paul Farmer CBE - Chief Executive Officer, Age UK
Caroline Abrahams - Charity Director, Age UK
John M DISABLEPERSONe - Chair of Trustees, Age UK

Who's Investing in The Silver Line?

The Silver Line has been backed by several prominent investors over the years, including:

Public Donations
Grants from Trusts and Foundations (e.g., historically The National Lottery Community Fund, Comic Relief)
Corporate Partnerships (via Age UK)
Legacies and In-memory Giving
Government and Local Authority Funding (for specific Age UK projects)

What Leadership Changes Has The Silver Line Seen Recently?

Hire1
Exits1

In October 2023, Age UK appointed Paul Farmer CBE as its new Chief Executive Officer, succeeding Steph Harland. This significant leadership change impacts the overall direction of Age UK, which includes The Silver Line's services.

Departures

Steph Harland, Steph Harland resigned as CEO of Age UK, with Paul Farmer announced as her successor.

New Appointments:

Paul Farmer CBE, Paul Farmer CBE was appointed as the new Chief Executive Officer of Age UK.

What Technology (Tech Stack) Is Used byThe Silver Line?

Discover the tools The Silver Line uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

The Silver Line Email Formats and Examples

As The Silver Line is part of Age UK, communications would typically use Age UK's email system. Common corporate email formats often include [first].[last]@ageuk.org.uk or [first_initial][last]@ageuk.org.uk. For general enquiries, it's best to use official contact forms or email addresses provided on the Age UK website.

[first].[last]@ageuk.org.uk or [firstinitial][last]@ageuk.org.uk

Format

paul.farmer@ageuk.org.uk (Example, actual address may vary)

Example

75%

Success rate

What's the Latest News About The Silver Line?

BBC News • December 19, 2023

The Silver Line Founder Dame Esther Rantzen Reveals Stage Four Lung Cancer and Dignitas Membership

Dame Esther Rantzen, founder of The Silver Line helpline, shared that her lung cancer has progressed to stage four and that she has joined the assisted dying organization Dignitas. Her announcement brought renewed attention to end-of-life issues and her advocacy for older people....more

Third Sector • October 5, 2023

Paul Farmer Appointed Chief Executive of Age UK, Organization Incorporating The Silver Line

Paul Farmer CBE was appointed as the new chief executive of Age UK, the charity that The Silver Line helpline is part of. He succeeded Steph Harland, bringing extensive experience from his previous role as CEO of Mind....more

Age UK Website • June 15, 2023

The Silver Line Highlights Loneliness During Loneliness Awareness Week

During Loneliness Awareness Week, The Silver Line, as part of Age UK, emphasized the ongoing issue of loneliness among older people and the critical role its helpline plays in providing support and connection. The charity encouraged reaching out to combat isolation....more

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