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Thames Water Commercial Services is the business-to-business arm of Thames Water Utilities Limited, dedicated to serving non-household customers. They provide a range of water and wastewater services, including billing, account management, water efficiency advice, trade effluent services, and new connections for businesses of all sizes, from small enterprises to large industrial clients, primarily within the Thames Water operational region. Their focus is on delivering reliable and sustainable water solutions tailored to commercial needs.
The Reading headquarters serves as the primary administrative, operational, and strategic center for Thames Water, including its Commercial Services division. It handles customer service leadership, financial operations, strategic planning, and regulatory compliance for business clients.
Clearwater Court is a modern office complex designed to support a large utility's operational needs. It likely features advanced communication infrastructure and spaces designed for collaboration.
The work culture is likely professional, customer-centric, and focused on operational excellence and sustainability, reflecting the critical nature of water services. Emphasis is placed on teamwork and addressing the complex needs of diverse business clients.
As the nerve center for the UK's largest water and wastewater services company, the Reading HQ is crucial for managing services to millions of customers, including vital commercial operations across London and the Thames Valley.
Thames Water Commercial Services' operations are primarily focused within the United Kingdom, specifically serving businesses in London and the Thames Valley region. As a regulated UK utility, its direct service provision is geographically limited to its licensed area. It does not have a global operational footprint in terms of providing water/wastewater services internationally, but it interacts with multinational corporations that have a presence within its UK service territory.
Clearwater Court, Vastern Road
Reading
Berkshire
United Kingdom
Address: Kemble Court, Greenbridge Road, Swindon, SN3 3PE
Serves as a key operational hub for the western area of Thames Water's region, facilitating service delivery, incident management, and infrastructure maintenance for both residential and commercial customers.
Address: Maple Lodge Sewage Treatment Works, Denham Way, Rickmansworth, Hertfordshire, WD3 9SQ
Key for wastewater treatment and management in its catchment area, supporting trade effluent services and compliance for numerous businesses.
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As of April 2025, Thames Water Commercial Services' leadership includes:
Thames Water Commercial Services has been backed by several prominent investors over the years, including:
Thames Water has undergone significant leadership changes over the past 12 months, including the departure of its CEO and CFO, the appointment of interim co-CEOs, and the subsequent appointments of a new permanent CEO and an interim CFO.
Discover the tools Thames Water Commercial Services uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Thames Water Commercial Services, as part of Thames Water, typically utilizes a standard corporate email format. The most common structure is firstname.lastname@thameswater.co.uk. While this is prevalent, variations might exist for specific departments or support channels.
firstname.lastname@thameswater.co.uk
Format
jane.doe@thameswater.co.uk
Example
90%
Success rate
Reuters • February 23, 2024
UK's water regulator Ofwat proposed to block Thames Water, the parent of Thames Water Commercial Services, from paying dividends to its shareholders due to concerns over its financial resilience and environmental performance. This decision highlights the financial scrutiny the company is under, which could impact its investment capabilities....more
Thames Water Corporate Site • December 6, 2023
Thames Water announced the appointment of Chris Weston as its new Chief Executive Officer, effective from January 2024. He joins from Aggreko and is expected to lead the company through its current challenges, including for its commercial services arm....more
Financial Times • March 28, 2024
Thames Water's shareholders have refused to provide a first £500mn tranche of a promised £3.75bn equity injection, plunging the UK’s largest water utility into a severe funding crisis. This decision impacts the company's ability to finance critical infrastructure improvements for all customers, including businesses....more
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