What Does Thames Water Commercial Services Do?

Total employees7000
HeadquartersReading
Founded1989

Thames Water Commercial Services is the business-to-business arm of Thames Water Utilities Limited, dedicated to serving non-household customers. They provide a range of water and wastewater services, including billing, account management, water efficiency advice, trade effluent services, and new connections for businesses of all sizes, from small enterprises to large industrial clients, primarily within the Thames Water operational region. Their focus is on delivering reliable and sustainable water solutions tailored to commercial needs.

Where Is Thames Water Commercial Services's Headquarters?

Thames Water Commercial Services officeThames Water Commercial Services officeThames Water Commercial Services officeThames Water Commercial Services office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Reading headquarters serves as the primary administrative, operational, and strategic center for Thames Water, including its Commercial Services division. It handles customer service leadership, financial operations, strategic planning, and regulatory compliance for business clients.

Notable Features:

Clearwater Court is a modern office complex designed to support a large utility's operational needs. It likely features advanced communication infrastructure and spaces designed for collaboration.

Work Culture:

The work culture is likely professional, customer-centric, and focused on operational excellence and sustainability, reflecting the critical nature of water services. Emphasis is placed on teamwork and addressing the complex needs of diverse business clients.

HQ Significance:

As the nerve center for the UK's largest water and wastewater services company, the Reading HQ is crucial for managing services to millions of customers, including vital commercial operations across London and the Thames Valley.

Values Reflected in HQ: The headquarters likely reflects Thames Water's commitment to reliability, customer service, environmental responsibility, and innovation in water management for both residential and commercial sectors.

Location:

Thames Water Commercial Services' operations are primarily focused within the United Kingdom, specifically serving businesses in London and the Thames Valley region. As a regulated UK utility, its direct service provision is geographically limited to its licensed area. It does not have a global operational footprint in terms of providing water/wastewater services internationally, but it interacts with multinational corporations that have a presence within its UK service territory.

Street Address:

Clearwater Court, Vastern Road

City:

Reading

State/Province:

Berkshire

Country:

United Kingdom

Where Else Does Thames Water Commercial Services Operate Around the World?

Swindon, Wiltshire/United Kingdom

Address: Kemble Court, Greenbridge Road, Swindon, SN3 3PE

Serves as a key operational hub for the western area of Thames Water's region, facilitating service delivery, incident management, and infrastructure maintenance for both residential and commercial customers.

Maple Lodge, Hertfordshire/United Kingdom

Address: Maple Lodge Sewage Treatment Works, Denham Way, Rickmansworth, Hertfordshire, WD3 9SQ

Key for wastewater treatment and management in its catchment area, supporting trade effluent services and compliance for numerous businesses.

Buying Intent Signals for Thames Water Commercial Services

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Thames Water Commercial Services? Meet the Executive Team

As of April 2025, Thames Water Commercial Services' leadership includes:

Chris Weston - Chief Executive Officer (Thames Water)
Richard Hughes - Interim Chief Financial Officer (Thames Water)
Warren Llewellyn - Retail Director (Thames Water - often includes business customers)
Nevil Muncaster - Strategic Resources Director (Thames Water)
Francis Paonessa - Capital Delivery Director (Thames Water)

Who's Investing in Thames Water Commercial Services?

Thames Water Commercial Services has been backed by several prominent investors over the years, including:

OMERS Infrastructure Management Inc.
Universities Superannuation Scheme (USS)
British Columbia Investment Management Corporation (BCI)
Hermes GPE
China Investment Corporation (CIC)
Stichting Pensioenfonds Zorg en Welzijn (Aquila GP Inc.)
Abu Dhabi Investment Authority (ADIA)

What Leadership Changes Has Thames Water Commercial Services Seen Recently?

Hire2
Exits2

Thames Water has undergone significant leadership changes over the past 12 months, including the departure of its CEO and CFO, the appointment of interim co-CEOs, and the subsequent appointments of a new permanent CEO and an interim CFO.

Departures

Sarah Bentley, Sarah Bentley resigned as Chief Executive Officer.
Alistair Cochran, Alistair Cochran stepped down as Chief Financial Officer and Interim Co-CEO.

New Appointments:

Chris Weston, Chris Weston appointed as new Chief Executive Officer.
Richard Hughes, Richard Hughes appointed as Interim Chief Financial Officer.
Cathryn Ross, Cathryn Ross appointed as Interim Co-CEO following Sarah Bentley's departure.
Alistair Cochran, Alistair Cochran appointed as Interim Co-CEO (alongside CFO role) following Sarah Bentley's departure.

What Technology (Tech Stack) Is Used byThames Water Commercial Services?

Discover the tools Thames Water Commercial Services uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Thames Water Commercial Services Email Formats and Examples

Thames Water Commercial Services, as part of Thames Water, typically utilizes a standard corporate email format. The most common structure is firstname.lastname@thameswater.co.uk. While this is prevalent, variations might exist for specific departments or support channels.

firstname.lastname@thameswater.co.uk

Format

jane.doe@thameswater.co.uk

Example

90%

Success rate

What's the Latest News About Thames Water Commercial Services?

ReutersFebruary 23, 2024

Thames Water Commercial Services' parent company faces potential dividend block by regulator

UK's water regulator Ofwat proposed to block Thames Water, the parent of Thames Water Commercial Services, from paying dividends to its shareholders due to concerns over its financial resilience and environmental performance. This decision highlights the financial scrutiny the company is under, which could impact its investment capabilities....more

Thames Water Corporate SiteDecember 6, 2023

Thames Water Commercial Services' parent company appoints Chris Weston as New CEO

Thames Water announced the appointment of Chris Weston as its new Chief Executive Officer, effective from January 2024. He joins from Aggreko and is expected to lead the company through its current challenges, including for its commercial services arm....more

Financial TimesMarch 28, 2024

Thames Water Shareholders Refuse to Inject New Equity

Thames Water's shareholders have refused to provide a first £500mn tranche of a promised £3.75bn equity injection, plunging the UK’s largest water utility into a severe funding crisis. This decision impacts the company's ability to finance critical infrastructure improvements for all customers, including businesses....more

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