What Does Thames Water Do?

Total employees5895
HeadquartersReading
Founded

Thames Water Utilities Limited, commonly known as Thames Water, is the UK's largest water and wastewater services company. It is responsible for the public water supply and wastewater treatment in large parts of Greater London, the Thames Valley, Surrey, Gloucestershire, Wiltshire, Kent, and some other areas of the United Kingdom. The company serves approximately 15 million wastewater customers and 10 million clean water customers across an area of 5,000 square miles. It manages 351 sewage treatment works, 102 water treatment works, 20,000 miles of water pipes, and 68,000 miles of sewers. The company faces significant challenges regarding infrastructure investment, leakage reduction, environmental performance, and financial stability.

Where Is Thames Water's Headquarters?

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*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central administrative and operational hub for Thames Water, housing key departments such as executive leadership, strategic planning, finance, customer services management, and corporate affairs.

Notable Features:

Clearwater Court is a modern office complex located near Reading railway station, designed to consolidate various functions of the company. It likely features contemporary office amenities and infrastructure to support a large workforce.

Work Culture:

The work culture at Thames Water's HQ is generally professional, focused on delivering essential public services. There's an emphasis on operational efficiency, customer service, and increasingly, environmental responsibility and regulatory compliance, though it has faced public scrutiny and employee morale challenges.

HQ Significance:

The Reading HQ is critical for coordinating the vast operations of the UK's largest water utility, managing complex infrastructure, stakeholder relations, and responding to regulatory and environmental pressures.

Values Reflected in HQ: The HQ aims to reflect efficiency, collaboration, and a commitment to service, although the company's broader public image regarding its values is currently under significant pressure.

Location:

Thames Water's operations are exclusively focused on the United Kingdom, specifically within its designated service area in London and the Thames Valley. It does not have an international operational presence. Any international engagement would typically be through consultancy, knowledge sharing with other utilities, or through its international investors.

Street Address:

Clearwater Court, Vastern Road

City:

Reading

State/Province:

Berkshire

Country:

United Kingdom

Where Else Does Thames Water Operate Around the World?

Swindon, Wiltshire, United Kingdom

Address: Kemble Court, Kemble, Swindon, SN2 8NG (Operational/Customer Service Centre)

Supports operations and customer service for the western sector of Thames Water's territory, including parts of Wiltshire and Gloucestershire.

Rickmansworth, Hertfordshire, United Kingdom

Address: Maple Lodge Sewage Treatment Works, Maple Cross, Rickmansworth, WD3 9SQ (Major Operational Site)

Key infrastructure for wastewater treatment in the northern part of their operational area, vital for environmental protection of local watercourses.

Isleworth, Greater London, United Kingdom

Address: Mogden Sewage Treatment Works, Mogden Lane, Isleworth, TW7 7LR (Major Operational Site)

Essential infrastructure for treating wastewater for millions of Londoners, playing a key role in the health of the River Thames.

Buying Intent Signals for Thames Water

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Thames Water? Meet the Executive Team

As of April 2025, Thames Water' leadership includes:

Chris Weston - Chief Executive Officer
Alastair Cochran - Interim Chief Financial Officer (previously also Interim Co-CEO)
Cathryn Ross - Director, Strategy and External Affairs (previously Interim Co-CEO)
Richard Eves - Director of Operations (Capital Delivery & Commercial)
Nevil Muncaster - Strategic Resources Director
Warren Buckley - Retail Director
Eva Lindqvist - Chief Information Officer

Who's Investing in Thames Water?

Thames Water has been backed by several prominent investors over the years, including:

OMERS Infrastructure Management Inc. (Canadian pension fund)
Universities Superannuation Scheme (USS) (UK pension fund)
British Columbia Investment Management Corporation (BCI) (Canadian investment manager)
Hermes GPE (UK asset manager)
China Investment Corporation (CIC) (Chinese sovereign wealth fund)
Abu Dhabi Investment Authority (ADIA) (UAE sovereign wealth fund)
Stichting Pensioenfonds Zorg en Welzijn (Dutch pension fund)

What Leadership Changes Has Thames Water Seen Recently?

Hire2
Exits1

Thames Water has experienced significant leadership turnover in the past year, including the departure of its CEO Sarah Bentley, the appointment of interim co-CEOs, and subsequently a new permanent CEO, Chris Weston. The CFO role has also seen changes.

Departures

Sarah Bentley, Sarah Bentley resigned as CEO amidst growing pressure on the company's performance.

New Appointments:

Chris Weston, Chris Weston appointed as new CEO to navigate the company through its challenges.
Cathryn Ross, Cathryn Ross, formerly Ofwat CEO, appointed as Interim Co-CEO following Sarah Bentley's departure.
Alastair Cochran, Alastair Cochran, then CFO, appointed as Interim Co-CEO alongside Cathryn Ross.

What Technology (Tech Stack) Is Used byThames Water?

Discover the tools Thames Water uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Thames Water Email Formats and Examples

Thames Water typically uses a standard email format for its employees, which is [first].[last]@thameswater.co.uk. Variations may exist for specific departments or roles, but this is the most common structure.

[first].[last]@thameswater.co.uk

Format

john.smith@thameswater.co.uk

Example

90%

Success rate

What's the Latest News About Thames Water?

Financial TimesApril 10, 2024

Thames Water: what happens if the troubled UK utility goes bust?

Analysis of the potential scenarios if Thames Water collapses, including the possibility of temporary public ownership, as the company struggles with debt and securing new funding....more

BBC NewsMarch 28, 2024

Thames Water: Giant utility firm says it has failed to raise cash from investors

Thames Water's parent company, Kemble Water, announced that shareholders would not provide a further £500m of equity funding because conditions set by regulator Ofwat had made its business plan 'uninvestable'....more

Thames WaterJanuary 10, 2024

Chris Weston joins Thames Water as CEO

Chris Weston officially started his role as Chief Executive Officer of Thames Water, tasked with leading the company's turnaround plan and addressing its operational and financial challenges....more

The GuardianDecember 8, 2023

Thames Water appoints Chris Weston as new chief executive

Thames Water named Chris Weston, former CEO of Aggreko, as its new chief executive, taking over from interim co-CEOs Cathryn Ross and Alastair Cochran....more

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