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Thalys International was a European high-speed train operator renowned for connecting Paris, Brussels, Amsterdam, and Cologne, along with other destinations in France, Belgium, the Netherlands, and Germany. Known for its distinctive red trains and commitment to customer service, Thalys facilitated seamless international travel for business and leisure passengers. In May 2022, Thalys merged with Eurostar to form the Eurostar Group. This strategic combination aims to create a unified European high-speed rail champion, offering an expanded network and enhanced travel experience. The Thalys brand is progressively being integrated under the Eurostar banner, with all services eventually operating under the Eurostar name.
Serves as the central administrative and strategic command center for the combined Eurostar Group operations, including services previously run by Thalys. It oversees network planning, commercial strategy, customer experience, and corporate functions.
Strategically located near Brussels-Midi/Zuid station, a major international railway hub and a key stop for Eurostar and former Thalys services. This proximity facilitates operational coordination and accessibility.
A multicultural and dynamic environment, reflecting the merger of two major international rail operators. Focus is on collaboration, innovation in sustainable travel, customer satisfaction, and pan-European operational excellence.
The Brussels HQ symbolizes the unification of Thalys and Eurostar, anchoring the new group in the heart of Europe. It's pivotal for managing expanded services and realizing the vision of a leading European high-speed rail network.
Eurostar Group's primary operational presence is concentrated in Western Europe, specifically connecting the United Kingdom, France, Belgium, the Netherlands, and Germany. Globally, its functions include international sales channels through travel agencies and online platforms, global customer support accessible from various countries, IT infrastructure management with a global reach, and strategic partnerships that may extend beyond its core operational countries. Marketing and brand presence are also global, targeting international travelers.
Place Marcel Broodthaers 4
Brussels
Brussels-Capital Region
Belgium
Address: St Pancras International Station, Pancras Road, London, N1C 4QP, UK (administrative offices likely within or near the station)
Serves the critical UK market, liaising with UK rail infrastructure (HS1, Network Rail) and regulatory bodies. Key for managing passenger flow and services originating or terminating in London.
Address: Administrative offices likely near Gare du Nord, Paris, France (main Parisian terminal for Eurostar and former Thalys services)
Manages one of the largest markets for Eurostar Group, overseeing operations, sales, and marketing strategies tailored to French-speaking customers and connections within the French rail network.
Address: Offices near Lille Europe station, Lille, France
Supports operations and customer service for a significant transit point and destination in Northern France, connecting various routes.
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As of April 2025, Thalys International' leadership includes:
Thalys International has been backed by several prominent investors over the years, including:
The most significant recent executive changes for the entity encompassing Thalys were related to the formation of Eurostar Group and the appointment of its new leadership team. Gwendoline Cazenave's appointment as CEO of the merged group in late 2022 was a key event. Since then, the focus has been on integration and strategic execution, with fewer high-profile executive changes in the immediate past 12 months.
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For Eurostar Group, common corporate email formats likely include firstname.lastname@eurostar.com or an initial followed by the lastname, such as flastname@eurostar.com. These are standard in large international organizations.
firstname.lastname@eurostar.com or [first_initial][lastname]@eurostar.com
Format
jane.doe@eurostar.com or jdoe@eurostar.com
Example
80%
Success rate
Eurostar Group Press Release • February 29, 2024
Eurostar announced it carried 18.6 million passengers in 2023, a 22% increase from 2022. The company generated €2 billion in revenue, showcasing strong performance and growth post-merger and pandemic recovery....more
Eurostar Group Press Release • January 24, 2023
Eurostar Group, the company established by the coming together of Eurostar and Thalys, revealed its new brand. The new business has chosen the name Eurostar for all of its services, with a new logo, and visual identity, aiming to carry 30 million passengers a year by 2030....more
Various news outlets (e.g., International Railway Journal) • May 1, 2022
The merger of Eurostar and Thalys under the holding company Eurostar Group was officially completed. This created the largest international high-speed rail operator in Western Europe, with SNCF holding a majority stake....more
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