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Teleopti was a global provider of workforce management (WFM) software and solutions, founded in 1992 in Stockholm, Sweden. Renowned for its advanced, user-friendly WFM tools, Teleopti helped contact centers, retail stores, and back-office operations optimize staffing, improve customer service, and enhance employee engagement. In June 2019, Teleopti was acquired by Calabrio, a leading customer experience intelligence company. Teleopti's technology and expertise have been integrated into the Calabrio ONE suite, further strengthening its WFM capabilities and offering a comprehensive, cloud-first platform for workforce optimization and customer engagement.
Served as the central hub for Teleopti's global operations, product development, strategic planning, and corporate management before its acquisition by Calabrio in 2019.
Strategically located in a prominent business district in central Stockholm, facilitating collaboration and reflecting its status as a key Swedish technology company. The office was designed to foster innovation and a productive work environment.
Teleopti was known for a strong Scandinavian company culture emphasizing innovation, customer success, employee empowerment, and work-life balance. It fostered a collaborative and open atmosphere.
The Stockholm headquarters was instrumental in Teleopti's journey from a Swedish startup to a globally recognized WFM software provider, spearheading its international expansion and product innovation for over two decades.
Prior to its acquisition by Calabrio in 2019, Teleopti had established a robust global presence, serving over 1,000 customers across more than 90 countries. This reach was supported by a network of direct offices in key regions including the Nordics, EMEA, North America, and APAC, as well as an extensive partner ecosystem. Teleopti's WFM solutions were globally adopted, and its functions for sales, support, and development were internationally distributed. This legacy of global service and innovation continues through Calabrio's expanded operations.
Sveavägen 20
Stockholm
Stockholm County
Sweden
Address: 2 Minster Court, Mincing Lane, London, EC3R 7BB, UK (historical address)
Strengthened Teleopti's presence in the crucial UKI market, providing localized support and driving regional growth.
Address: 85 Broad Street, New York, NY, USA (historical address)
Spearheaded Teleopti's expansion in North America, catering to large enterprise clients and building brand presence.
Address: Unit 1005, Level 10, China World Office 1, No.1 Jianguomenwai Avenue, Chaoyang District, Beijing, P.R. China (historical address)
Facilitated Teleopti's market penetration and growth in key Asian markets, adapting solutions to regional requirements.
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As of April 2025, Teleopti' leadership includes:
Teleopti has been backed by several prominent investors over the years, including:
Teleopti was acquired by Calabrio in June 2019 and is no longer an independent operational entity. Therefore, there have been no Teleopti-specific executive hires or exits in the last 12 months. Leadership and personnel were integrated into Calabrio at the time of acquisition or have since transitioned. Any current executive changes would be within Calabrio's leadership structure.
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Prior to its acquisition by Calabrio, Teleopti's common email format for its employees used the @teleopti.com domain. Based on available data, the most prevalent structure was [first].[last]@teleopti.com. These email addresses are no longer active for Teleopti as a standalone entity.
[first].[last]@teleopti.com
Format
jane.doe@teleopti.com
Example
0%
Success rate
Calabrio Official Blog • June 4, 2019
Calabrio announced it has successfully completed its acquisition of Teleopti, a leading, global provider of workforce management (WFM) software. The combination creates a new global WEM powerhouse, bringing Teleopti's advanced WFM together with Calabrio's customer experience intelligence suite....more
Business Wire (via Calabrio) • February 7, 2023
Calabrio's WFM solution, which integrates the advanced technology and expertise from the Teleopti acquisition, was recognized as a Leader in Ventana Research's 2023 Workforce Management Value Index. This underscores the continued impact of Teleopti's innovations within the Calabrio ONE suite....more
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