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Teledirect
What Does Teledirect Do?
Teledirect is a premier global business process outsourcing (BPO) company, specializing in designing and delivering transformative customer experiences. With over two decades of expertise, Teledirect partners with leading brands worldwide to enhance customer acquisition, engagement, and retention through a comprehensive suite of services. These include omnichannel customer service, technical support, telesales, digital marketing, and data analytics, tailored to diverse industry needs from technology and e-commerce to finance and travel. Teledirect is known for its people-centric approach, leveraging cutting-edge technology and a highly skilled, multilingual workforce to drive business growth and customer satisfaction.
Where Is Teledirect's Headquarters?
HQ Function
Serves as the global nerve center for Teledirect, overseeing strategic direction, corporate management, financial operations, and the coordination of its international network of contact centers.
Notable Features:
Modern, state-of-the-art facility designed to foster collaboration and innovation, equipped with advanced technology infrastructure to support global operations.
Work Culture:
A dynamic and multicultural environment focused on excellence in customer service, continuous improvement, and employee empowerment. Emphasis on a 'people-first' philosophy with opportunities for growth and development.
HQ Significance:
Strategically located in Singapore, a key global business hub, enabling Teledirect to effectively manage its Asia-Pacific operations and connect with international clients and partners.
Values Reflected in HQ: Innovation, customer centricity, global connectivity, operational excellence, and a commitment to its diverse workforce.
Location:
Teledirect operates a robust global network of state-of-the-art contact centers, strategically positioned across Asia, Europe, and the Americas. This expansive footprint enables the company to deliver a comprehensive suite of functions worldwide, including multilingual customer service and support (covering over 30 languages), inbound and outbound sales, technical assistance, digital marketing campaign management, back-office processing, data analytics, and customer lifecycle management. Their global model ensures business continuity, access to diverse talent pools, and the ability to provide 'follow-the-sun' support for international clients across various industries.
Street Address:
12 Tannery Road, #06-01 HB Centre 1
City:
Singapore
State/Province:
Singapore
Country:
Singapore
Where Else Does Teledirect Operate Around the World?
Kuala Lumpur, Malaysia
Address: Level 10, Axiata Tower, No.9, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur
Serves as a key delivery center for the ASEAN region, leveraging Malaysia's skilled multilingual talent pool and cost-effective operational environment.
Bangkok, Thailand
Address: 25th Floor, Bhiraj Tower at EmQuartier, 689 Sukhumvit Road, Klongton Nuea, Vadhana, Bangkok 10110
Caters to the growing Thai domestic market and acts as a strategic site for regional language capabilities, supporting businesses aiming to expand their presence in Thailand.
Manila, Philippines
Address: 18th Floor, Two E-com Center Building, Harbor Drive corner Palm Coast Avenue, Mall of Asia Complex, Pasay City, Metro Manila 1300, Philippines
Key hub for English language services and complex BPO processes, benefiting from the strong BPO infrastructure in the Philippines.
Barcelona, Spain
Address: Avinguda Diagonal 177, Planta 11, Edifici @Mar, 08018 Barcelona, Spain
Supports Teledirect's expansion in Europe, offering nearshore solutions and access to a diverse European talent pool.
Buying Intent Signals for Teledirect
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Teledirect? Meet the Executive Team
As of April 2025, Teledirect' leadership includes:
Who's Investing in Teledirect?
Teledirect has been backed by several prominent investors over the years, including:
What Leadership Changes Has Teledirect Seen Recently?
Teledirect has strengthened its innovation capabilities with a key executive appointment in the last 12 months, signaling a focus on future-proofing its service offerings. No major departures have been publicly announced.
New Appointments:
What Technology (Tech Stack) Is Used byTeledirect?
Discover the tools Teledirect uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Teledirect Email Formats and Examples
Teledirect commonly uses a standardized email format for its professional communications, which typically involves the employee's first name and last name. Variations may exist depending on department or region, but the primary format is widely adopted for the teledirectgroup.com domain.
[first].[last]@teledirectgroup.com
Format
jane.doe@teledirectgroup.com
Example
80%
Success rate
What's the Latest News About Teledirect?
Teledirect Group News • October 10, 2023
Teledirect Named a Major Contender in Everest Group’s Customer Experience Management (CXM) PEAK Matrix® for Americas 2023
Teledirect announced its recognition as a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment for Americas 2023. This acknowledgment underscores Teledirect's growing presence and capabilities in the Americas market, highlighting its commitment to delivering exceptional customer experiences....more
HR Asia • September 22, 2023
Teledirect Malaysia Wins HR Asia Best Companies to Work for in Asia 2023 Award
Teledirect Malaysia was honored with the 'HR Asia Best Companies to Work for in Asia 2023' award. This marks another year of recognition for Teledirect's commitment to employee engagement, workplace culture, and HR best practices in its Malaysian operations....more
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