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Telcel (Radiomóvil Dipsa, S.A. de C.V.) is Mexico's largest mobile network operator and a subsidiary of the multinational telecommunications giant América Móvil. It offers a wide range of services including voice, data, 5G connectivity, mobile solutions for individuals and businesses, and Internet of Things (IoT) applications. Telcel is known for its extensive network coverage across Mexico and plays a pivotal role in the country's digital infrastructure and communication landscape.
Serves as the primary command center for Telcel's nationwide mobile operations, strategic planning, technology deployment, marketing, and corporate governance in Mexico.
Part of the iconic Plaza Carso complex, a modern mixed-use development in Mexico City known for its contemporary architecture, home to museums, corporate offices, and retail. The Telcel building itself is a state-of-the-art facility.
A dynamic and competitive environment typical of a leading telecommunications firm, emphasizing innovation in mobile technology, customer-centric services, and continuous network improvement. Employees often experience a fast-paced setting driven by market demands and technological advancements.
The headquarters is central to managing Mexico's largest mobile network, connecting millions of users, and driving the country's digital transformation. It represents a key hub for telecommunications innovation and economic activity in Latin America.
While Telcel's primary operations are concentrated in Mexico, where it is the leading mobile operator, it functions as a crucial part of América Móvil's broader international presence. Globally, Telcel (through América Móvil) supports functions like international roaming agreements, procurement of global network technology, and contributes to the group's overall strategy across Latin America and parts of Europe. Its direct consumer-facing brand and network infrastructure are Mexico-specific, but it benefits from and contributes to the global scale of its parent company.
Lago Zurich 245, Plaza Carso, Edificio Telcel, Colonia Ampliación Granada
Ciudad de México
CDMX
Mexico
Address: Telcel maintains significant operational presence with regional offices in major cities like Guadalajara; specific corporate office addresses are typically for internal operational use (e.g., Av. Adolfo López Mateos Nte. 200 for a major service center).
To ensure localized support, robust network quality, and market penetration in one of Mexico's largest metropolitan areas and surrounding states, facilitating direct engagement with customers and businesses.
Address: Telcel has extensive operations and regional corporate functions in Monterrey; specific office addresses beyond customer service centers are not broadly publicized (e.g., Av. Eugenio Garza Sada Sur for a prominent service hub).
To cater to the specific telecom needs of a major industrial region, drive 5G adoption, and provide tailored services to both individual consumers and large corporations in Northern Mexico.
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As of April 2025, Telcel' leadership includes:
Telcel has been backed by several prominent investors over the years, including:
Leadership within Telcel and its parent América Móvil has remained largely stable at the top C-suite level over the past 12 months, with a focus on continued operational execution and strategic growth in 5G and digital services. No major high-profile C-suite appointments or departures specific to the Telcel brand itself have been publicly announced recently.
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Telcel, as part of América Móvil, typically uses standardized corporate email formats. The most common patterns observed are [first name].[last name]@telcel.com or [first initial][last name]@telcel.com. For general inquiries or customer service, specific departmental email addresses are used.
[first].[last]@telcel.com or [f][last]@telcel.com
Format
juan.perez@telcel.com
Example
80%
Success rate
Reuters • 2024-04-23
América Móvil reported a 13.5% increase in its first-quarter net profit, reaching 13.5 billion pesos ($800.7 million). The company, controlled by the family of Mexican tycoon Carlos Slim, saw revenues slightly dip by 0.2% to 203.3 billion pesos. Telcel's performance in Mexico is a key contributor to these results....more
BNamericas • 2024-03-15
Telcel announced the expansion of its 5G network, now covering over 120 cities across Mexico. This development aims to provide faster mobile internet speeds and support new digital services for its customers nationwide, reinforcing its leadership in the Mexican telecommunications market....more
El Economista • 2024-02-20
Telcel, in partnership with Ericsson, is conducting trials of a private 5G network tailored for the mining industry in Mexico. This initiative aims to enhance connectivity, automation, and safety in mining operations, showcasing Telcel's commitment to enterprise solutions and IoT....more
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