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TeamSupport
What Does TeamSupport Do?
TeamSupport is a specialized B2B customer support software solution designed to help companies manage and resolve complex customer issues efficiently. Acquired by ASG, a portfolio company of Alpine Investors, in 2019, and now operating under the Contender Solutions umbrella, TeamSupport focuses on the unique needs of businesses serving other businesses. Its platform offers a robust suite of tools including help desk management, ticket tracking, customer self-service portals, SLA management, reporting and analytics, and integrations to improve team collaboration and customer satisfaction. TeamSupport aims to empower companies to build stronger customer relationships and deliver exceptional post-sale service, differentiating itself with features tailored for B2B scenarios like managing intricate customer hierarchies (parent-child relationships) and tracking product-specific issues across organizations.
Where Is TeamSupport's Headquarters?
HQ Function
This office supports key operations for the TeamSupport product, including aspects of product development, specialized sales, and dedicated customer success teams. It acts as a center of excellence for the TeamSupport brand.
Notable Features:
Located in One Arts Plaza, a prominent mixed-use skyscraper known for its modern architecture and its central position in the Dallas Arts District. This provides a dynamic and inspiring work environment with access to cultural amenities.
Work Culture:
The work culture at TeamSupport emphasizes collaboration, innovation, and a strong focus on customer success, particularly catering to B2B client needs. It encourages a problem-solving mindset within a supportive team environment.
HQ Significance:
The Dallas office remains significant for maintaining the specialized expertise and brand identity of TeamSupport within the broader Contender Solutions portfolio. It's a hub for talent familiar with B2B support intricacies.
Values Reflected in HQ: The choice of a prestigious and modern location like One Arts Plaza reflects TeamSupport's commitment to professionalism, innovation, and providing a high-quality, inspiring environment for its employees and visiting clients.
Location:
TeamSupport, as a cloud-based SaaS (Software-as-a-Service) platform, serves a diverse global customer base. Businesses from various countries utilize TeamSupport solutions, accessible from anywhere with an internet connection. While its physical offices are primarily in the USA (Dallas and Austin via Contender Solutions), its product and support infrastructure are designed to cater to international clients. Customer support operations and success teams are equipped to assist users across different time zones, reflecting its commitment to a worldwide B2B market.
Street Address:
One Arts Plaza, 1722 Routh St, Suite 900
City:
Dallas
State/Province:
Texas
Country:
USA
Where Else Does TeamSupport Operate Around the World?
Austin, Texas, USA
Address: 5001 Plaza on the Lake, Suite 200, Austin, TX 78746
Serves as the central strategic and administrative hub for Contender Solutions, driving overall business strategy, growth initiatives, and operational excellence for all its brands, including TeamSupport.
Boulder, Colorado, USA
Address: Specific street address not publicly detailed post-merger.
Contributes specialized talent and resources to Contender Solutions' broader customer engagement technology development and support capabilities, particularly in areas synergistic with SnapEngage's original focus (e.g., live chat solutions).
Buying Intent Signals for TeamSupport
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading TeamSupport? Meet the Executive Team
As of April 2025, TeamSupport' leadership includes:
Who's Investing in TeamSupport?
TeamSupport has been backed by several prominent investors over the years, including:
What Leadership Changes Has TeamSupport Seen Recently?
In the past year, Contender Solutions, the parent company of TeamSupport, made a key leadership appointment by hiring a new Chief Executive Officer to steer the company's strategic direction and growth.
New Appointments:
What Technology (Tech Stack) Is Used byTeamSupport?
Discover the tools TeamSupport uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
TeamSupport Email Formats and Examples
TeamSupport primarily uses the 'teamsupport.com' domain for its email communications. Common email formats for employees generally follow standard professional patterns, often combining first name and last name, or an initial.
Common formats include: first.last@teamsupport.com (e.g., jane.doe@teamsupport.com) and finitiallast@teamsupport.com (e.g., jdoe@teamsupport.com).
Format
jane.doe@teamsupport.com
Example
85%
Success rate
What's the Latest News About TeamSupport?
PR Newswire • August 2, 2023
Contender Solutions (Parent of TeamSupport) Names Eric Riese as Chief Executive Officer
Contender Solutions, a collective of leading B2B software brands including TeamSupport, SnapEngage, and ChatSupport, announced the appointment of Eric Riese as its new Chief Executive Officer. Riese brings over 20 years of experience in scaling SaaS businesses and will lead Contender Solutions' next phase of growth, impacting all its brands....more
G2 Crowd • February 2024
TeamSupport Recognized as 'Leader' in G2 Spring 2024 Reports for Help Desk Software
TeamSupport has once again been recognized as a 'Leader' in multiple categories, including Help Desk and Customer Self-Service, in the G2 Spring 2024 Grid Reports. This consistent recognition is based on high customer satisfaction scores and substantial market presence, underscoring its strength in the B2B support software space....more
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