TalkTalk Telecom Group plc is a prominent telecommunications company in the United Kingdom, offering a wide range of services including affordable broadband, landline, mobile, and television services to consumers and businesses. Known for its value-driven approach, TalkTalk aims to make connectivity accessible to everyone. The company has undergone significant transformation, including a move to private ownership in 2021, and continues to focus on expanding its fibre optic network reach and enhancing customer experience.
Serves as the central hub for all major corporate functions, including executive leadership, strategic planning, technology and network operations management, marketing, sales, and customer service oversight for the UK market.
Located in the iconic Soapworks, a creatively repurposed former Colgate-Palmolive factory on the banks of the Manchester Ship Canal in Salford Quays. The campus features modern, open-plan office spaces, collaborative zones, employee amenities, and retains elements of its industrial heritage.
TalkTalk promotes a dynamic and fast-paced work environment focused on innovation, customer satisfaction, and value. The culture encourages collaboration, agility, and a straightforward approach to business, reflecting its brand identity.
The Salford Quays headquarters signifies TalkTalk's commitment to the North of England as a major employer and its strategic consolidation of operations to enhance efficiency and foster a unified corporate identity. Its location in MediaCityUK's vicinity places it within a vibrant digital and media hub.
TalkTalk's primary operations and customer base are concentrated within the United Kingdom. While the company may utilize global technology partners and some internationally based support services for operational efficiency, its core service offerings (broadband, phone, TV, mobile) and strategic focus are exclusively on the UK market. They support national connectivity and communication services across England, Scotland, Wales, and Northern Ireland.
Soapworks, Colgate Lane
Salford
Greater Manchester
United Kingdom
Address: Previously Opal House, Daten Avenue, Risley, Warrington, WA3 6UT (Note: This site reflects a historically significant operational hub; TalkTalk has since consolidated many functions to its Salford HQ).
Historically, it was a key site supporting TalkTalk's national customer base, particularly providing service and support functions from a strategic North West location.
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As of April 2025, TalkTalk' leadership includes:
TalkTalk has been backed by several prominent investors over the years, including:
The primary executive activity in the last 12 months involved a key leadership transition, with Adam Dunlop taking over as CEO from Tristia Harrison, who moved into an advisory role. This change aims to steer TalkTalk through its next phase of growth and market challenges.
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TalkTalk typically uses a standard corporate email format combining employee names with their domain. The most commonly observed format is 'firstname.lastname@talktalkplc.com'. Variations might exist but this is a strong starting point for professional communication.
firstname.lastname@talktalkplc.com
Format
jane.doe@talktalkplc.com
Example
80%
Success rate
Reuters (reporting The Telegraph) • May 1, 2024
TalkTalk is reportedly exploring various options to manage its significant debt pile of approximately £1.1 billion, as it navigates refinancing efforts in a competitive telecommunications market and prepares for future investments....more
ISPreview UK • February 20, 2024
TalkTalk announced an upgrade to its full fibre broadband offering, introducing a new 2.5Gbps speed tier for customers on CityFibre's network, aiming to cater to increasing demand for high-speed internet and enhance its competitive edge....more
Evening Standard (via PA News Agency) • January 24, 2024
TalkTalk appointed Adam Dunlop as its new chief executive, succeeding Tristia Harrison who announced she would transition to an advisory role from March 2024. Dunlop previously led the company's wholesale platform business, FibreNation, and more recently its supply and partnerships arm....more
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