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SysAid
What Does SysAid Do?
SysAid Technologies Ltd. is a global provider of IT service management (ITSM), help desk, and asset management software. Their solutions are designed to help IT professionals manage their IT environments more efficiently and effectively. SysAid offers both cloud-based and on-premises versions of its software, catering to organizations of all sizes. Key features include incident management, problem management, change management, AI-powered automation, a self-service portal, knowledge base, and remote control capabilities, aiming to streamline IT support, improve end-user satisfaction, and enhance operational efficiency.
Where Is SysAid 's Headquarters?
HQ Function
Serves as the primary center for global operations, research and development, product strategy, marketing, and corporate leadership.
Notable Features:
Located in Kiryat Atidim, known for its modern infrastructure, green spaces, and as a hub for leading technology companies. The office likely offers a collaborative and innovative workspace.
Work Culture:
Dynamic, innovative, and customer-focused, reflecting Israel's vibrant tech scene. Emphasis on teamwork, agility, and fostering technological advancement in ITSM solutions.
HQ Significance:
The Tel Aviv headquarters is crucial for leveraging Israel's rich tech talent pool, driving innovation in AI-powered service management, and steering the company's global strategy.
Values Reflected in HQ: Innovation, technological excellence, global mindset, and collaboration are reflected in its choice of a leading tech park location.
Location:
SysAid Technologies supports a global customer base across various industries. This is achieved through its direct offices in Israel and Canada, a network of international partners, and robust cloud infrastructure. Key functions supported globally include sales, multi-language customer support, professional services, and product delivery, ensuring accessibility and service continuity for clients worldwide in over 140 countries.
Street Address:
Kiryat Atidim, Building 7
City:
Tel Aviv
State/Province:
Tel Aviv District
Country:
Israel
Where Else Does SysAid Operate Around the World?
Or Yehuda, Central District, Israel
Address: 10 Hataasiya St. Or Yehuda, 6021210 Israel
Supports the company's extensive operations and development activities within Israel, contributing to product innovation and local market engagement.
Toronto, Ontario, Canada
Address: 1 University Ave, 3rd Floor, Toronto, ON, M5J 2P1, Canada
To expand SysAid's market presence in North America, deliver localized support and services, and build strategic partnerships within the regional tech ecosystem.
Buying Intent Signals for SysAid
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading SysAid ? Meet the Executive Team
As of April 2025, SysAid ' leadership includes:
Who's Investing in SysAid ?
SysAid has been backed by several prominent investors over the years, including:
What Leadership Changes Has SysAid Seen Recently?
SysAid has made strategic additions to its leadership team in the past year, notably appointing Gali Kovacs as Chief Customer Officer in March 2023. Following its acquisition by Providence Strategic Growth (PSG) in September 2023, CEO Sarah Lahav and other key executives continued in their roles to guide the company's growth.
New Appointments:
What Technology (Tech Stack) Is Used bySysAid ?
Discover the tools SysAid uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
SysAid Email Formats and Examples
SysAid Technologies commonly uses email formats such as first initial followed by last name (e.g., jsmith@sysaid.com) or first name.last name (e.g., jane.smith@sysaid.com). These are typical for technology companies.
[first_initial][last]@sysaid.com
Format
jdoe@sysaid.com
Example
75%
Success rate
What's the Latest News About SysAid ?
PSG Equity • September 6, 2023
PSG Completes Majority Growth Investment in SysAid
Providence Strategic Growth (PSG), a leading growth equity firm, announced the completion of a majority growth investment in SysAid. The investment aims to accelerate SysAid's growth, expand its market reach, and further develop its AI-driven IT and enterprise service management product offerings....more
SysAid Press • May 16, 2023
SysAid Launches AI Chatbot for Microsoft Teams, Powered by Conversational AI
SysAid announced the launch of an AI-powered chatbot integrated with Microsoft Teams. This new capability leverages conversational AI to provide employees with instant support, automate responses to common IT queries, and streamline service desk operations directly within their Teams environment....more
Calcalistech / CTech • March 29, 2023
SysAid Appoints Gali Kovacs as Chief Customer Officer
SysAid Technologies announced the appointment of Gali Kovacs as its new Chief Customer Officer (CCO). Kovacs brings extensive experience in SaaS and customer success to SysAid, aiming to enhance customer experience and drive value for SysAid's global client base....more
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