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Symend is a digital engagement platform that uses behavioral science and artificial intelligence to help enterprises better engage, retain, and treat their customers. The platform personalizes interactions at scale, making communications more empathetic and effective, particularly in challenging situations like debt recovery. Symend aims to improve customer relationships while also delivering better business outcomes for telecommunications, financial services, and utilities sectors.
Serves as the primary center for Symend's executive leadership, product development, engineering, data science, and corporate operations.
Modern office space designed to foster collaboration, innovation, and employee well-being, featuring open-concept work areas and state-of-the-art technology.
Symend fosters a dynamic and inclusive work culture emphasizing innovation, data-driven decision-making, customer empathy, and continuous learning. Employees often describe it as fast-paced and collaborative.
The Calgary headquarters is pivotal for Symend's strategic direction, technological innovation, and anchoring its presence in the Canadian tech ecosystem. It drives the core development of their behavioral science-based solutions.
Symend primarily serves enterprise clients across North America (Canada and the USA) with its cloud-based digital engagement platform. While its physical offices are in Calgary, Denver, and Toronto, its technology enables support for customers globally, particularly in English-speaking markets. The company has previously indicated client service capabilities extending to regions like Australia.
Suite 2000, 734 7 Ave SW
Calgary
Alberta
Canada
Address: 1621 18th St Ste 30, Denver, CO 80202, USA
Supports Symend's growth and client engagement in the United States, providing localized expertise and support.
Address: Serviced office / Co-working space in central Toronto (Specific public address not prominently listed, indicative of flexible office strategy)
Strengthens Symend's presence in Eastern Canada, a major financial and business hub, facilitating closer client relationships and talent acquisition.
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As of April 2025, Symend' leadership includes:
Symend has been backed by several prominent investors over the years, including:
Symend's core C-suite executive team has remained largely stable over the past 12 months, following a period of significant leadership appointments in 2022 to fuel growth. No major C-level departures or new external C-level hires have been publicly announced between May 2023 and May 2024.
Discover the tools Symend uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Symend commonly uses email formats such as [first].[last]@symend.com and [first_initial][last]@symend.com. These are standard patterns for many tech companies.
[first].[last]@symend.com (e.g., jane.doe@symend.com) or [first_initial][last]@symend.com (e.g., jdoe@symend.com)
Format
jane.doe@symend.com
Example
90%
Success rate
Symend Newsroom • 2023-11-21
Symend announced its inclusion in the Deloitte Technology Fast 50â„¢ and Technology Fast 500â„¢ lists, recognizing its rapid revenue growth, entrepreneurial spirit, and bold innovation. This marks the third consecutive year Symend has received this honor....more
Symend Newsroom • 2023-06-27
Symend launched the general availability of its expanded Digital Engagement Platform, featuring new capabilities to help enterprises proactively engage customers, improve retention, and manage challenging interactions more effectively through data-driven insights and behavioral science....more
FinTech Breakthrough • 2023-05-16
Symend was recognized as the 'Best Collections Solution' in the 7th annual FinTech Breakthrough Awards. The award highlights Symend's innovative approach to debt resolution using behavioral science and AI to create positive customer experiences....more
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