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SYKES
What Does SYKES Do?
Sykes Enterprises, Incorporated (commonly Sykes) was a leading global provider of digitally-enabled business process outsourcing (BPO) services, specializing in customer experience management, digital transformation, and technical support. Founded in 1977, Sykes offered a comprehensive suite of solutions including customer service, technical support, sales, and digital marketing to a diverse range of industries. In August 2021, Sykes was acquired by Sitel Group for $2.2 billion. Sitel Group subsequently rebranded to Foundever in March 2023, integrating Sykes' operations and expertise into its expanded global network. Sykes was known for its strong focus on employee training, innovative technology adoption, and its commitment to delivering exceptional customer interactions.
Where Is SYKES's Headquarters?
HQ Function
Served as the primary corporate office, overseeing global strategy, finance, human resources, technology, and operational management for Sykes' worldwide BPO services.
Notable Features:
A modern office space in a prominent downtown Tampa location, designed to facilitate collaboration and executive functions.
Work Culture:
The HQ work culture at Sykes emphasized innovation, customer-centricity, and a results-driven approach. It fostered a professional environment focused on supporting its global network of contact centers and employees.
HQ Significance:
The Tampa headquarters was significant as the nerve center for a major global BPO player, driving its growth and strategic initiatives for many years before the acquisition.
Values Reflected in HQ: The headquarters aimed to reflect Sykes' values of respect, integrity, innovation, and a commitment to client success and employee well-being.
Location:
Prior to its acquisition by Sitel Group (now Foundever), Sykes operated a vast global network of contact centers and support offices across North America, South America, Europe, Asia, and Africa. The company provided a wide array of functions globally, including omnichannel customer service, technical support, inbound and outbound sales, digital marketing, back-office processing, and data analytics. This extensive footprint allowed Sykes to offer scalable, multilingual, and 24/7 support to international clients across various industries.
Street Address:
400 N Ashley Dr, Suite 2800
City:
Tampa
State/Province:
Florida
Country:
USA
Where Else Does SYKES Operate Around the World?
Manila, Philippines
Address: Sykes Asia Inc., G/F, K-Pointe Bldg., 2295 Chino Roces Avenue Ext., Makati City (Example Address - Sykes had multiple sites)
Served as a key operational center for the Asia-Pacific region, supporting a wide range of industries including telecommunications, finance, and technology.
Heredia, Costa Rica
Address: Global Park, La Aurora, Heredia, Costa Rica (Example Zone - Sykes had multiple sites)
Provided strategic nearshore solutions, benefiting from Costa Rica's skilled workforce, stable infrastructure, and proximity to the US market.
Clearfield, Utah, USA
Address: 1 Sky Lne, Clearfield, UT 84016, USA (Example Address)
Supported domestic client needs with a U.S.-based workforce, often focusing on industries with specific onshore requirements or preferences.
Edinburgh, Scotland, UK
Address: Capital House, 1 / 5 Festival Square, Edinburgh, EH3 9SU, UK (Historical Sykes presence)
Served the UK and European markets, offering localized customer experience solutions.
Buying Intent Signals for SYKES
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading SYKES? Meet the Executive Team
As of April 2025, SYKES' leadership includes:
Who's Investing in SYKES?
SYKES has been backed by several prominent investors over the years, including:
What Leadership Changes Has SYKES Seen Recently?
Sykes was acquired by Sitel Group (now Foundever) in August 2021. Consequently, 'Sykes' as an independent entity does not have executive movements in the last 12 months. Leadership roles were integrated into Sitel Group/Foundever following the acquisition. Any recent executive news would pertain to Foundever.
What Technology (Tech Stack) Is Used bySYKES?
Discover the tools SYKES uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
SYKES Email Formats and Examples
Sykes historically utilized common corporate email formats. The most prevalent was typically 'first.last@sykes.com'. Variations might have existed for specific regions or due to name conflicts.
first.last@sykes.com or finitiallast@sykes.com
Format
john.doe@sykes.com
Example
75%
Success rate
What's the Latest News About SYKES?
Sitel Group Press Release / Business Wire • August 20, 2021
Sitel Group® Completes Acquisition of Sykes Enterprises, Inc.
Sitel Group announced the successful completion of its acquisition of Sykes Enterprises, Inc. (SYKES) for $2.2 billion. This strategic combination created a leading global CX player with an expanded footprint and diversified service offerings....more
Sykes News Release • June 18, 2021
Sykes Enterprises, Incorporated to be Acquired by Sitel Group® for $2.2 Billion
Sykes announced it had entered into a definitive agreement to be acquired by Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions. The all-cash transaction valued Sykes at approximately $2.2 billion....more
Foundever Press Release • March 1, 2023
Sitel Group Rebrands as Foundever™
Sitel Group, which had previously acquired Sykes, announced its official rebrand to Foundever™. This move marked a new chapter for the company, unifying its various acquired brands under a single identity to emphasize its evolution and expanded capabilities in the CX industry....more
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