Swappa
Swappa's Overview
Swappa is a user-to-user marketplace dedicated to making it safe and easy to buy and sell gently used mobile devices, laptops, smartwatches, video games, and other tech. Unlike many other marketplaces, Swappa actively moderates listings to ensure devices are fully functional, ready for activation, and not lost or stolen, with mandatory IMEI/serial number checks for cellular devices. This human-powered moderation and focus on safety and transparency has made Swappa a trusted platform for individuals looking to get fair prices for their used tech or find great deals on pre-owned gadgets without the usual risks.
Where is Swappa's Headquarters?
HQ Function
Serves as the official registered address for administrative, legal, and financial operations. The company's core business functions, including development, support, and moderation, are handled by a distributed remote team.
Notable Features:
As a remote-first company, Swappa's 'headquarters' is not a traditional, large physical office with extensive on-site facilities. The primary infrastructure is digital, supporting a distributed workforce.
Work Culture:
Swappa fosters a remote-first work culture that emphasizes trust, autonomy, efficiency, and strong online collaboration. The culture is focused on results, maintaining marketplace integrity, and providing excellent user support.
HQ Significance:
The Kansas City registered address provides a legal and administrative anchor in the U.S. Swappa's operational model signifies a modern, agile approach to business, prioritizing talent and digital infrastructure over physical office spaces.
Values Reflected in HQ: The lean, remote-first operational model reflects values of efficiency, agility, sustainability (reduced commuting/office footprint), and a focus on investing in their digital platform and community trust rather than extensive physical infrastructure.
Location:
Swappa's marketplace primarily serves buyers and sellers within the United States, with shipping generally restricted to U.S. addresses. However, the website and its listings are accessible globally for browsing. Operations, including development, support, and moderation, are managed by a distributed team largely based in the U.S., tailored to support the North American market effectively.
Street Address:
6324 N Chatham Ave, #303
City:
Kansas City
State/Province:
Missouri
Country:
United States
Swappa's Global Presence
Distributed (Remote) - Primarily United States
Address: N/A - Remote Workforce
This distributed model allows Swappa to access a diverse talent pool across the nation, supporting its U.S.-focused marketplace operations efficiently and flexibly.
Buying Intent Signals for Swappa
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Swappa
As of April 2025, Swappa' leadership includes:
Investors of Swappa
Swappa has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
No major publicly announced executive hires or exits have been identified for Swappa in the last 12 months. The company maintains a stable leadership team.
Technology (Tech Stack) used by Swappa
Discover the tools Swappa uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Swappa Email Formats and Examples
Swappa primarily uses role-based email addresses (e.g., help@swappa.com, press@swappa.com) for public communication, support, and media inquiries. Direct individual employee email formats are not broadly publicized to manage spam and ensure inquiries are routed through appropriate channels. For all official communication, using the designated contact forms or support email addresses found on their website is recommended.
Official communication: help@swappa.com. Speculative common patterns for general employee emails (not confirmed): [first_initial][last]@swappa.com or [first].[last]@swappa.com.
Format
help@swappa.com
Example
98 (for official support emails like help@swappa.com; speculative formats have significantly lower, unverified success rates)%
Success rate
News and media
PhoneArena • February 16, 2024
Swappa Enhances Pixel Phone Verification to Combat Counterfeits
Swappa introduced a new verification feature to help buyers identify genuine Google Pixel phones versus counterfeit models, further strengthening its commitment to a safe and trustworthy marketplace for used electronics....more
Swappa Blog • December 12, 2023
Swappa User Survey Reveals Best Cell Phone Carriers of 2023
Swappa announced the results of its annual user survey, highlighting the top cell phone carriers based on customer service, coverage, and value as rated by Swappa users. The awards provide insights for consumers looking to switch or choose a new mobile provider....more
Swappa Blog • May 8, 2023
Swappa Emphasizes Trust and Safety, Detailing Why 'Junk Devices' Are Rejected from the Marketplace
Swappa reiterated its commitment to marketplace safety by explaining its strict criteria for device listings, ensuring users avoid problematic 'junk devices.' This includes checks for stolen phones, functional defects, and readiness for activation, differentiating Swappa from less regulated platforms....more
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