SurveySparrow is an AI-powered omnichannel experience management platform designed to help businesses refine experiences across their customer and employee journeys. It offers a suite of tools including NPS surveys, 360-degree feedback, chatbots, and offline surveys, focusing on creating engaging, conversational surveys that aim to increase completion rates. SurveySparrow serves a diverse range of industries by enabling them to capture feedback, analyze insights, and take action to improve satisfaction, engagement, and loyalty. Their platform emphasizes ease of use, mobile-first design, and powerful analytics to turn feedback into growth.
Serves as a key corporate office, likely overseeing global strategy, business development, marketing, and key operational functions for the North American market and supporting international operations.
Located in the vibrant tech ecosystem of Palo Alto. The office likely features a modern, collaborative workspace designed to foster innovation, with open-plan areas and technology-equipped meeting rooms.
SurveySparrow promotes a dynamic and employee-centric work culture focused on continuous learning, innovation, and collaboration. They emphasize open communication, ownership, and a supportive environment where employees are encouraged to share ideas and contribute to the company's growth.
The Palo Alto headquarters strategically positions SurveySparrow within the heart of Silicon Valley, facilitating access to tech talent, investment opportunities, and a network of partners and customers. It underscores their commitment to being at the forefront of technological advancements in experience management.
SurveySparrow supports a global customer base across 149+ countries, offering its experience management platform worldwide. While its primary offices are in the USA (Palo Alto, CA) and India (Kochi), its cloud-based platform and remote support capabilities enable it to serve clients internationally. Functions supported globally include sales, customer success, technical support, and product accessibility, ensuring users worldwide can leverage their survey and feedback tools.
2345 Yale St, First Floor
Palo Alto
CA
USA
Address: SurveySparrow Pvt. Ltd., Module 206, II Floor, TIDEL Park, IT Park Rd, Kakkanad, Kochi, Kerala 682030, India
Serves as a key center for talent acquisition in India's dynamic tech landscape, supporting global R&D, product innovation, and customer operations, as well as catering to the APAC market.
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As of April 2025, SurveySparrow' leadership includes:
SurveySparrow has been backed by several prominent investors over the years, including:
There have been no major publicly announced executive hires or departures at SurveySparrow in the last 12 months based on available public information. The core leadership team appears to have remained consistent during this period.
Discover the tools SurveySparrow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
SurveySparrow commonly uses the [first_name]@surveysparrow.com email format for its employees. Other standard formats might exist within the organization, but this is a frequently observed pattern. Generic departmental emails like support@surveysparrow.com and privacy@surveysparrow.com are also in use.
[first_name]@surveysparrow.com
Format
jane@surveysparrow.com
Example
75%
Success rate
YourStory • August 3, 2023
SurveySparrow is leveraging AI to enhance survey creation and analysis, aiming to significantly improve completion rates and provide deeper insights from customer and employee feedback. The platform focuses on conversational and engaging survey experiences....more
MarTech Series • June 28, 2023
SurveySparrow has introduced a suite of advanced AI-driven features designed to revolutionize how businesses collect and act on feedback. These include AI-generated surveys, sentiment analysis, and automated recommendations....more
SurveySparrow Blog • January 10, 2024
SurveySparrow outlines its AI roadmap for 2024, emphasizing further integration of artificial intelligence to create smarter, more intuitive, and impactful experience management solutions for its global user base. The company highlights upcoming features and its vision for AI in feedback....more
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