What Does SupportBee Do?

Total employees25
HeadquartersWilmington
Founded2011

SupportBee is a software company that provides a collaborative customer support email solution designed for teams. Their platform focuses on simplicity and efficiency, helping businesses manage shared inboxes like support@, sales@, etc., without the clutter and complexity of traditional help desk software. SupportBee aims to make customer communication transparent and manageable, allowing teams to assign, track, and collaborate on customer emails effectively. They operate as a fully remote company, emphasizing a flexible work environment.

Where Is SupportBee's Headquarters?

SupportBee officeSupportBee officeSupportBee officeSupportBee office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the company's official registered address for legal and administrative purposes. Day-to-day operations, product development, and customer support are managed by a globally distributed remote team.

Notable Features:

N/A - This is a registered agent address, not an operational office with specific facilities or architectural highlights.

Work Culture:

SupportBee fosters a remote-first work culture centered on asynchronous communication, autonomy, collaboration, and achieving a healthy work-life balance. The culture is not tied to a physical location but to shared goals and values.

HQ Significance:

The registered address in Delaware is a common practice for many US-based and international companies for legal and corporate structuring advantages. SupportBee's operational significance lies in its distributed remote team, allowing access to global talent.

Values Reflected in HQ: The remote-first model and the use of a registered agent reflect values of operational efficiency, flexibility, global talent acquisition, and a focus on product and service delivery over physical infrastructure.

Location:

SupportBee functions as a 100% remote company, with its team members located across different continents and time zones. This distributed structure supports all key business operations, including software engineering, product development, customer success and support, marketing, and sales. Their global presence enables them to serve a worldwide customer base effectively and attract talent irrespective of geographical boundaries.

Street Address:

c/o Corporation Service Company, 251 Little Falls Drive

City:

Wilmington

State/Province:

Delaware

Country:

United States

Where Else Does SupportBee Operate Around the World?

Global / Remote

Address: N/A - Fully Remote Workforce

This model allows SupportBee to leverage diverse global talent, provide continuous support across time zones, and maintain operational flexibility without the overhead of physical offices.

Buying Intent Signals for SupportBee

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading SupportBee? Meet the Executive Team

As of April 2025, SupportBee' leadership includes:

Prateek Dayal - Co-founder & CEO
Hana Kanjaa - Co-founder

Who's Investing in SupportBee?

SupportBee has been backed by several prominent investors over the years, including:

Kae Capital
Kstart (Kalaari Capital)

What Leadership Changes Has SupportBee Seen Recently?

Hire0
Exits0

Based on publicly available information and company announcements, there have been no major executive team hires or departures at SupportBee reported in the last 12 months. The founding team continues to lead the company.

What Technology (Tech Stack) Is Used bySupportBee?

Discover the tools SupportBee uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

SupportBee Email Formats and Examples

SupportBee likely utilizes common professional email address formats for its employees. While not publicly specified for all roles, a frequently observed pattern for companies of similar size and structure is using the first name.

[first]@supportbee.com

Format

example: prateek@supportbee.com

Example

75%

Success rate

What's the Latest News About SupportBee?

SupportBee Blog • October 26, 2023

SupportBee Enhances Team Collaboration with Shared Drafts Feature

SupportBee announced the launch of Shared Drafts, a new feature integrated into its customer support platform. This functionality allows team members to collaboratively create and review email responses before sending them to customers, aiming to improve response quality and consistency....more

SupportBee Blog • September 1, 2023

SupportBee Introduces Advanced Search Filters for Tickets and Reports

SupportBee has rolled out enhanced search filter capabilities for its ticketing and reporting systems. This update provides users with more granular control to find specific tickets and generate customized reports, improving data analysis and workflow efficiency....more

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