HQ Function

Served as the global corporate headquarters, overseeing strategic direction, financial management, human resources, and global operations for its extensive network of BPO service centers.

Notable Features:

The headquarters was situated in a corporate office park, providing a professional environment for its executive and administrative functions. Specific architectural details are not widely publicized, typical for leased corporate spaces.

Work Culture:

The HQ likely fostered a results-driven corporate culture focused on operational excellence, client satisfaction, global team coordination, and innovation in customer management solutions, characteristic of a large, publicly-traded BPO provider.

HQ Significance:

The headquarters was significant as the command center for a company employing tens of thousands of people globally, driving its growth, client acquisition, and service delivery strategies in the competitive BPO market until its acquisition.

Values Reflected in HQ: The choice of a suburban corporate park in a well-connected area likely reflected values of professionalism, efficiency, and accessibility for its corporate functions and stakeholder interactions.

Location:

Prior to its acquisition, Stream Global Services had a significant global footprint, operating over 50 service centers in approximately 22 countries. Their functions supported globally included inbound and outbound customer care, technical support, sales and revenue generation, customer retention programs, and back-office processing. They served a diverse client base across industries such as technology, telecommunications, retail, entertainment, and financial services, with major operations in North America, Latin America, Europe, Middle East, Africa, and Asia-Pacific.

Street Address:

2000 West Park Drive, Suite 300

City:

Westborough

State/Province:

MA

Country:

USA