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Springshare is a prominent cloud-based software provider dedicated to serving libraries and educational institutions globally. Founded in 2007, the company offers a comprehensive suite of Software-as-a-Service (SaaS) products, including the widely adopted LibGuides (content management and curation), LibAnswers (reference and communication platform with chat, ticketing, and FAQ), LibCal (calendaring, space, and equipment booking), LibStaffer (staff scheduling), LibInsight (data analytics), and LibConnect (CRM). Springshare's mission is to empower libraries to better engage with their users, manage resources efficiently, demonstrate their value, and streamline operations. They serve over 7,500 institutions in more than 100 countries, emphasizing user-friendly interfaces, robust functionality, and dedicated customer support. The company operates primarily on a remote-first, distributed model, fostering a culture of innovation and responsiveness to the evolving needs of the global library community.
Serves as the central point for leadership, strategic decision-making, core product development oversight, and key administrative functions, coordinating a globally distributed team.
As a remote-first company, the physical presence in Clearwater is likely a lean, functional office supporting key leadership and administrative staff rather than a large-scale employee campus with extensive on-site facilities.
Springshare fosters a work culture centered on collaboration, innovation, customer-centricity, and flexibility. This is strongly supported by its remote-first environment, which empowers employees with autonomy and focuses on results.
The Clearwater operational hub is significant as the anchor point for Springshare's global operations, guiding the innovation, development, and delivery of its widely-used suite of library software solutions.
Springshare supports a diverse global clientele in over 107 countries. Its core functions, including software development, 24/7 customer support, sales operations, marketing initiatives, and training programs, are effectively managed by a distributed team strategically located in various international regions. This global, remote-first operational model allows for continuous product improvement driven by worldwide library needs and ensures responsive, localized support for its extensive user community.
Specific office address for the Clearwater operational hub is not publicly promoted, aligning with their distributed workforce model.
Clearwater
Florida
USA
Address: Not Applicable (Distributed Workforce)
This model allows Springshare to leverage diverse global talent, provide responsive support across different time zones, and maintain a close understanding of the needs of its international customer base.
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As of April 2025, Springshare' leadership includes:
Springshare has been backed by several prominent investors over the years, including:
Springshare, as a privately held company, generally does not publicize minor changes in its executive team. Based on publicly available information, there have been no major announcements of executive hires or departures in the last 12 months, suggesting leadership stability.
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Springshare typically utilizes email formats that combine employee names with their domain '@springshare.com'. The most common patterns observed are [first initial][last name]@springshare.com (e.g., jdoe@springshare.com) or [first name].[last name]@springshare.com. Some key personnel or early employees might also use [first name]@springshare.com.
[first_initial][last]@springshare.com
Format
jdoe@springshare.com
Example
90%
Success rate
Springshare Blog • April 17, 2024
Springshare announced new customization options for the LibChat dashboard within its LibAnswers platform, allowing libraries to tailor the operator interface for improved workflow and efficiency in providing live chat support....more
Springshare Blog • March 13, 2024
Springshare released a new video providing a closer look at the features and benefits of LibCal Seats, its module for managing physical space bookings in libraries, including individual seats, study rooms, and equipment....more
Library Technology Guides • August 22, 2023
Springshare announced the launch of LibConnect, a new Customer Relationship Management (CRM) system designed specifically for academic and public libraries to manage communications and engagement with patrons, donors, and stakeholders....more
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