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Southern Water is one of the largest water and wastewater companies in South East England, responsible for providing essential services to millions of customers across Kent, Sussex, Hampshire, and the Isle of Wight. The company manages the supply of fresh drinking water, as well as the treatment and disposal of wastewater, playing a crucial role in public health and environmental protection in the region. They are focused on improving infrastructure, customer service, and environmental performance.
Serves as the central hub for strategic planning, corporate governance, customer service oversight, financial management, and operational control for Southern Water's services across South East England.
Hosts a state-of-the-art control centre for real-time monitoring and management of water and wastewater networks. The facility is a modern office environment designed to support a large workforce and collaborative projects.
Emphasizes customer focus, operational efficiency, environmental stewardship, and employee safety and development. The culture promotes teamwork and innovation to address the challenges of the water industry.
The headquarters is the nerve centre for delivering vital water and wastewater services to approximately 4.6 million people, coordinating a vast network of treatment works, pumping stations, and pipelines.
Southern Water's operations are primarily concentrated within the South East of England, providing essential water and wastewater services to its designated region. While it does not have direct international operational branches, the company engages with global best practices, innovative technologies, and international supply chains relevant to the water utility sector. It also operates within a framework of UK and European regulations and standards and may collaborate with international partners on research and development.
Southern House, Yeoman Road
Worthing
West Sussex
United Kingdom
Address: Southern Water, Ambley Road, Gillingham Business Park, Gillingham, Kent, ME8 0LS
To provide localized operational management, field team coordination, technical support, and dedicated customer service for Southern Water's customers and extensive infrastructure network throughout Kent, ensuring efficient service delivery and responsiveness to regional specific needs.
Address: Southern Water, Wastewater Treatment Works, The Drove, Falmer, Brighton, BN1 9PY
To manage wastewater treatment to high environmental standards for a large coastal population, support local operational teams, and contribute to regional environmental health and water resource management. It's a key site for processing and recycling wastewater.
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As of April 2025, Southern Water' leadership includes:
Southern Water has been backed by several prominent investors over the years, including:
Southern Water has seen key leadership changes in the past year, including a new CEO and COO, to steer its strategic objectives and operational improvements.
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Southern Water typically uses a standard corporate email format. The most common format is [first].[last]@southernwater.co.uk. Variations may exist but this is the primary structure.
[first].[last]@southernwater.co.uk
Format
jane.doe@southernwater.co.uk
Example
85%
Success rate
BBC News • May 7, 2024
Southern Water has announced plans to invest £1.5 billion over the next five years to significantly reduce sewage spills into rivers and seas. The investment aims to upgrade infrastructure and improve wastewater treatment processes across its operating region in South East England....more
BBC News • January 26, 2024
Southern Water was fined £330,000 after pleading guilty to an unauthorized sewage discharge that polluted the sea off the coast of Thanet, Kent. The Environment Agency brought the prosecution following the incident in 2021....more
The Argus • November 14, 2023
Southern Water's CEO Lawrence Gosden apologised for the company's environmental performance, particularly concerning sewage spills, calling it 'unacceptable'. He outlined steps being taken to improve, including increased investment and operational changes, during a session with the Environment, Food and Rural Affairs Committee....more
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