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Soft Surroundings is a multi-channel retailer renowned for its stylish and comfortable women's apparel, luxurious home furnishings, and curated beauty products. With a focus on unique designs, softness, and quality, the brand traditionally reached customers via its e-commerce website, catalogs, and retail stores. In August 2023, Soft Surroundings filed for Chapter 11 bankruptcy protection. Subsequently, in September 2023, the brand's assets, including its intellectual property, e-commerce, and catalog operations, were acquired by Coldwater Creek (a subsidiary of Newtimes Group). The acquisition aims to continue the Soft Surroundings legacy, focusing on its direct-to-consumer channels and a refined retail footprint.
Historically, the St. Louis headquarters served as the central hub for corporate operations, including merchandising, design, marketing, e-commerce management, catalog production, and customer service. Post-acquisition, these functions are overseen by the new leadership within the Coldwater Creek organization.
The specific features of the former 1100 N Lindbergh Blvd office were characteristic of a corporate office environment. The emphasis was on fostering a collaborative atmosphere for the creative and operational teams driving the brand.
Soft Surroundings traditionally aimed to cultivate a creative, customer-centric, and collaborative work environment, reflecting its brand values of comfort, quality, and unique style. Under new ownership, the culture will likely integrate with that of Coldwater Creek while preserving the core essence of the Soft Surroundings brand.
The St. Louis headquarters was historically significant as the birthplace and operational core of the Soft Surroundings brand, instrumental in its growth from a catalog business to a national multi-channel retailer. It represented the heart of its brand identity and merchandising strategy for over two decades.
Soft Surroundings primarily serves the United States market through its e-commerce platform, catalog operations, and a select number of retail stores. While its customer base is predominantly domestic, the company engages in global sourcing to procure unique materials and products for its distinctive apparel, home decor, and accessory collections.
1100 N Lindbergh Blvd (Historical)
St. Louis
MO
USA
Address: Primarily distribution centers and a select number of retail locations. Specific corporate sub-offices beyond the historical St. Louis HQ are not prominent post-acquisition.
Distribution centers ensure efficient nationwide logistics for product delivery. Retail stores provide a physical brand presence and direct customer interaction in specific regions. Strategic and administrative functions support overall brand operations under the new ownership.
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As of April 2025, Soft Surroundings' leadership includes:
Soft Surroundings has been backed by several prominent investors over the years, including:
The past 12 months marked a significant transformation for Soft Surroundings, highlighted by its acquisition by Coldwater Creek and the appointment of new leadership to guide the brand. Bridgit Lombard was named President, a key hire for Soft Surroundings under its new ownership.
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Common email formats historically used by Soft Surroundings employees often involved combinations of the employee's first name, last name, or initials. Following the acquisition by Coldwater Creek, email protocols for the Soft Surroundings brand may align with the parent company's systems or continue with established formats for brand-specific communications.
Common patterns include {first}.{last}@softsurroundings.com (e.g., jane.doe@softsurroundings.com) and {firstinitial}{last}@softsurroundings.com (e.g., jdoe@softsurroundings.com).
Format
example.contact@softsurroundings.com
Example
75%
Success rate
PR Newswire • November 13, 2023
Soft Surroundings announced the appointment of Bridgit Lombard as its new President. Lombard will lead the brand under its new ownership by Coldwater Creek, focusing on strategic growth and brand development....more
Retail Dive • September 15, 2023
Coldwater Creek, through its parent company Newtimes Group, acquired the brand assets of Soft Surroundings, including its IP, e-commerce, and catalog operations. Soft Surroundings had filed for Chapter 11 bankruptcy in August 2023....more
Bloomberg Law • August 28, 2023
Soft Surroundings Holdings LLC filed for Chapter 11 bankruptcy protection in the Southern District of Texas, citing economic pressures and intending to pursue a sale of its assets....more
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