What Does Soft Surroundings Do?

Total employees515
HeadquartersSt. Louis
Founded1999

Soft Surroundings is a multi-channel retailer renowned for its stylish and comfortable women's apparel, luxurious home furnishings, and curated beauty products. With a focus on unique designs, softness, and quality, the brand traditionally reached customers via its e-commerce website, catalogs, and retail stores. In August 2023, Soft Surroundings filed for Chapter 11 bankruptcy protection. Subsequently, in September 2023, the brand's assets, including its intellectual property, e-commerce, and catalog operations, were acquired by Coldwater Creek (a subsidiary of Newtimes Group). The acquisition aims to continue the Soft Surroundings legacy, focusing on its direct-to-consumer channels and a refined retail footprint.

Where Is Soft Surroundings's Headquarters?

Soft Surroundings officeSoft Surroundings officeSoft Surroundings officeSoft Surroundings office
*Images sourced via web search. Rights belong to original owners

HQ Function

Historically, the St. Louis headquarters served as the central hub for corporate operations, including merchandising, design, marketing, e-commerce management, catalog production, and customer service. Post-acquisition, these functions are overseen by the new leadership within the Coldwater Creek organization.

Notable Features:

The specific features of the former 1100 N Lindbergh Blvd office were characteristic of a corporate office environment. The emphasis was on fostering a collaborative atmosphere for the creative and operational teams driving the brand.

Work Culture:

Soft Surroundings traditionally aimed to cultivate a creative, customer-centric, and collaborative work environment, reflecting its brand values of comfort, quality, and unique style. Under new ownership, the culture will likely integrate with that of Coldwater Creek while preserving the core essence of the Soft Surroundings brand.

HQ Significance:

The St. Louis headquarters was historically significant as the birthplace and operational core of the Soft Surroundings brand, instrumental in its growth from a catalog business to a national multi-channel retailer. It represented the heart of its brand identity and merchandising strategy for over two decades.

Values Reflected in HQ: The operational focus at the historic headquarters aimed to reflect the brand's commitment to quality, unique aesthetics, customer satisfaction, and the pursuit of comfort in its product offerings.

Location:

Soft Surroundings primarily serves the United States market through its e-commerce platform, catalog operations, and a select number of retail stores. While its customer base is predominantly domestic, the company engages in global sourcing to procure unique materials and products for its distinctive apparel, home decor, and accessory collections.

Street Address:

1100 N Lindbergh Blvd (Historical)

City:

St. Louis

State/Province:

MO

Country:

USA

Where Else Does Soft Surroundings Operate Around the World?

Various, USA

Address: Primarily distribution centers and a select number of retail locations. Specific corporate sub-offices beyond the historical St. Louis HQ are not prominent post-acquisition.

Distribution centers ensure efficient nationwide logistics for product delivery. Retail stores provide a physical brand presence and direct customer interaction in specific regions. Strategic and administrative functions support overall brand operations under the new ownership.

Buying Intent Signals for Soft Surroundings

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Soft Surroundings? Meet the Executive Team

As of April 2025, Soft Surroundings' leadership includes:

Bridgit Lombard - President, Soft Surroundings (under Coldwater Creek)
Dave WalSke - CEO, Coldwater Creek (Parent Company)

Who's Investing in Soft Surroundings?

Soft Surroundings has been backed by several prominent investors over the years, including:

Currently, the Soft Surroundings brand is owned by Coldwater Creek, which is a subsidiary of Newtimes Group, following an acquisition of assets in September 2023.
Previously, Soft Surroundings was a portfolio company of Brentwood Associates, which acquired it in 2012.

What Leadership Changes Has Soft Surroundings Seen Recently?

Hire1
Exits0

The past 12 months marked a significant transformation for Soft Surroundings, highlighted by its acquisition by Coldwater Creek and the appointment of new leadership to guide the brand. Bridgit Lombard was named President, a key hire for Soft Surroundings under its new ownership.

Departures

Previous Leadership Team (Soft Surroundings Holdings LLC), Significant leadership changes occurred as the original Soft Surroundings entity underwent Chapter 11 proceedings and its brand assets were acquired by Coldwater Creek.

New Appointments:

Bridgit Lombard, Bridgit Lombard was appointed as the new President to lead the Soft Surroundings brand under Coldwater Creek's ownership, bringing extensive retail leadership experience.

What Technology (Tech Stack) Is Used bySoft Surroundings?

Discover the tools Soft Surroundings uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Soft Surroundings Email Formats and Examples

Common email formats historically used by Soft Surroundings employees often involved combinations of the employee's first name, last name, or initials. Following the acquisition by Coldwater Creek, email protocols for the Soft Surroundings brand may align with the parent company's systems or continue with established formats for brand-specific communications.

Common patterns include {first}.{last}@softsurroundings.com (e.g., jane.doe@softsurroundings.com) and {firstinitial}{last}@softsurroundings.com (e.g., jdoe@softsurroundings.com).

Format

example.contact@softsurroundings.com

Example

75%

Success rate

What's the Latest News About Soft Surroundings?

PR NewswireNovember 13, 2023

Soft Surroundings Appoints Bridgit Lombard as President

Soft Surroundings announced the appointment of Bridgit Lombard as its new President. Lombard will lead the brand under its new ownership by Coldwater Creek, focusing on strategic growth and brand development....more

Retail DiveSeptember 15, 2023

Coldwater Creek acquires Soft Surroundings out of bankruptcy

Coldwater Creek, through its parent company Newtimes Group, acquired the brand assets of Soft Surroundings, including its IP, e-commerce, and catalog operations. Soft Surroundings had filed for Chapter 11 bankruptcy in August 2023....more

Bloomberg LawAugust 28, 2023

Women’s Apparel Retailer Soft Surroundings Files Bankruptcy

Soft Surroundings Holdings LLC filed for Chapter 11 bankruptcy protection in the Southern District of Texas, citing economic pressures and intending to pursue a sale of its assets....more

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