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Smartsupp is a technology company specializing in live chat software, chatbots, and session video recordings designed primarily for e-commerce businesses and online stores. Their platform enables businesses to communicate with website visitors in real-time, automate customer service with AI-powered chatbots, and understand user behavior through video recordings of their website sessions. The goal is to help companies increase sales, improve customer satisfaction, and provide efficient support. Smartsupp focuses on user-friendliness, easy integration, and providing valuable insights into customer interactions.
The Brno headquarters serves as the central hub for product development, software engineering, marketing, sales, customer support, and overall business operations.
Likely a modern office space within a business complex, designed to foster collaboration, creativity, and productivity, equipped with amenities typical for a tech company.
Smartsupp promotes an agile, innovative, and customer-focused work environment. They emphasize teamwork, open communication, continuous learning, and a passion for helping businesses succeed online. The culture is likely dynamic and friendly, encouraging employee growth.
Brno is a strategic location with a strong talent pool in technology and engineering, allowing Smartsupp to develop and refine its sophisticated chat and analytics solutions. It's the core of their global operations and innovation.
While headquartered in the Czech Republic, Smartsupp serves a global customer base across Europe, North America, Asia, Australia, and other regions. Their platform supports multiple languages and is utilized by tens of thousands of websites worldwide. Their operations, customer support, and sales efforts are geared towards an international market, primarily managed from their Brno HQ with a distributed approach to reach global clients.
Šumavská 31, Budova C, 5. patro
Brno
Jihomoravský kraj (South Moravian Region)
Czech Republic
No additional office locations available.
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As of April 2025, Smartsupp' leadership includes:
Smartsupp has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major high-profile executive hires or exits announced by Smartsupp in the last 12 months. The leadership team appears to be stable, focusing on product development and market expansion.
Discover the tools Smartsupp uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Smartsupp likely uses common corporate email patterns. The most common formats for tech companies include [first].[last]@domain.com or [first_initial][last]@domain.com.
[first].[last]@smartsupp.com
Format
example: john.doe@smartsupp.com
Example
80%
Success rate
Smartsupp Blog • 2024-05-09
Smartsupp announced the launch of new Dashboard Analytics, providing users with more comprehensive insights into their chat performance, agent activity, and customer satisfaction. The update aims to help businesses make data-driven decisions to optimize their customer communication strategies....more
Smartsupp Blog • 2024-02-20
Smartsupp introduced Smarty Assistant, an AI-powered feature designed to help agents respond faster and more efficiently. It offers AI-generated suggestions, text improvements, and summarization capabilities within the chat interface, aiming to enhance agent productivity and customer experience....more
Smartsupp Blog • 2023-10-26
Smartsupp published a comprehensive guide on utilizing their chatbot features. The guide covers setting up chatbots, customizing them for various scenarios like lead generation and customer support, and integrating them to automate interactions and improve efficiency....more
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