What Does Simplr Do?

Total employees45
HeadquartersNashville
Founded2017

Simplr (a brand of Asurion) provides AI-powered customer service solutions designed to help businesses, particularly in e-commerce and SaaS, deliver high-quality, 24/7 customer support. By combining advanced AI with a network of skilled human agents (the 'Human Cloud'), Simplr aims to resolve customer inquiries efficiently, enhance customer satisfaction, improve agent productivity, and reduce operational costs. Their platform handles customer interactions across various digital channels, offering services like chatbot automation, live agent assistance, and AI-driven agent augmentation tools.

Where Is Simplr's Headquarters?

Simplr officeSimplr officeSimplr officeSimplr office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the main operational and strategic center for Simplr, housing leadership, product development, AI research, and core business functions. It coordinates with Asurion's broader organizational structure.

Notable Features:

Likely benefits from Asurion's modern campus facilities, which typically include collaborative workspaces, advanced technology infrastructure, and employee amenities designed to foster innovation.

Work Culture:

An agile, innovative, and customer-focused environment. Simplr combines a fast-paced, tech-driven approach with the stability and resources of its parent company, Asurion, emphasizing collaboration and problem-solving in the AI and CX space.

HQ Significance:

The Nashville headquarters is central to Simplr's operations in North America and its global service delivery model, anchoring its innovation in AI-driven customer service and strategic partnerships.

Values Reflected in HQ: The headquarters environment likely reflects values such as innovation, customer-centricity, technological excellence, and collaborative problem-solving, aligned with both Simplr's mission and Asurion's corporate culture.

Location:

Simplr supports businesses and their customers globally through its AI-driven platform and distributed 'Human Cloud' of agents. While its corporate leadership is based in the US, its services are designed for international reach, providing 24/7 multilingual customer support tailored to various markets. This global operational capability allows Simplr to serve a diverse client base with customers around the world.

Street Address:

648 Grassmere Park (Asurion Corporate Campus)

City:

Nashville

State/Province:

Tennessee

Country:

USA

Where Else Does Simplr Operate Around the World?

Remote / Distributed Teams Globally

Address: Not Applicable (Distributed Workforce)

To provide continuous, scalable, multilingual customer support across all time zones, meeting the demands of global e-commerce and SaaS businesses.

Co-located with Asurion's Global Offices

Address: Various Asurion international office locations (e.g., in Europe, Asia-Pacific)

To support international market expansion, provide localized services to enterprise clients, and access diverse talent pools in conjunction with Asurion's established global footprint.

Buying Intent Signals for Simplr

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Simplr? Meet the Executive Team

As of April 2025, Simplr' leadership includes:

Eng Tan - CEO & Founder
Daniel ZP - VP, Product & AI
Alfredo Isaac - VP of Marketing & Growth
Jason Beans - VP of Sales

Who's Investing in Simplr?

Simplr has been backed by several prominent investors over the years, including:

Asurion (Parent Company, Incubator, and Primary Funder)

What Leadership Changes Has Simplr Seen Recently?

Hire0
Exits0

As of mid-2024, there have been no major, publicly announced executive hires or departures specifically for Simplr's top-tier leadership team in the past 12 months. The existing leadership team continues to drive Simplr's growth and innovation in AI-powered customer service.

What Technology (Tech Stack) Is Used bySimplr?

Discover the tools Simplr uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Simplr Email Formats and Examples

Simplr, as part of Asurion, likely uses professional email formats common in technology companies. Based on available data, the most prevalent format for @simplr.ai addresses involves a combination of the first initial and last name.

The most common email format is `[first_initial][last]@simplr.ai` (e.g., jdoe@simplr.ai). Other potential formats could include `[first].[last]@simplr.ai`.

Format

jdoe@simplr.ai

Example

80%

Success rate

What's the Latest News About Simplr?

Simplr Blog • May 16, 2024

Simplr Introduces Now® Assist Copilot for Advanced Agent Augmentation

Simplr announced the launch of its Now® Assist Copilot, an AI-powered tool designed to provide real-time assistance to customer service agents. This technology aims to enhance agent productivity, improve response quality, and streamline customer interactions....more

Simplr Blog • April 25, 2024

Simplr Explores AI Solutions for Mitigating CX Agent Burnout

Simplr published an article discussing the significant issue of agent burnout in the customer experience industry and highlighted how AI-driven tools and automation can help alleviate workload pressures, improve agent satisfaction, and support CX leaders in creating healthier work environments....more

Simplr Blog • February 7, 2024

Simplr Recognized as a Leader in the 2024 SPARC Matrixâ„¢ for CX Outsourcing Services

Simplr announced its recognition as a 'Leader' in the Quadrant Knowledge Solutions SPARC Matrixâ„¢ for Customer Experience (CX) Outsourcing Services, 2024. This acknowledgment highlights Simplr's innovative approach combining AI and human intelligence in the CX outsourcing market....more

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