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Simplr (a brand of Asurion) provides AI-powered customer service solutions designed to help businesses, particularly in e-commerce and SaaS, deliver high-quality, 24/7 customer support. By combining advanced AI with a network of skilled human agents (the 'Human Cloud'), Simplr aims to resolve customer inquiries efficiently, enhance customer satisfaction, improve agent productivity, and reduce operational costs. Their platform handles customer interactions across various digital channels, offering services like chatbot automation, live agent assistance, and AI-driven agent augmentation tools.
Serves as the main operational and strategic center for Simplr, housing leadership, product development, AI research, and core business functions. It coordinates with Asurion's broader organizational structure.
Likely benefits from Asurion's modern campus facilities, which typically include collaborative workspaces, advanced technology infrastructure, and employee amenities designed to foster innovation.
An agile, innovative, and customer-focused environment. Simplr combines a fast-paced, tech-driven approach with the stability and resources of its parent company, Asurion, emphasizing collaboration and problem-solving in the AI and CX space.
The Nashville headquarters is central to Simplr's operations in North America and its global service delivery model, anchoring its innovation in AI-driven customer service and strategic partnerships.
Simplr supports businesses and their customers globally through its AI-driven platform and distributed 'Human Cloud' of agents. While its corporate leadership is based in the US, its services are designed for international reach, providing 24/7 multilingual customer support tailored to various markets. This global operational capability allows Simplr to serve a diverse client base with customers around the world.
648 Grassmere Park (Asurion Corporate Campus)
Nashville
Tennessee
USA
Address: Not Applicable (Distributed Workforce)
To provide continuous, scalable, multilingual customer support across all time zones, meeting the demands of global e-commerce and SaaS businesses.
Address: Various Asurion international office locations (e.g., in Europe, Asia-Pacific)
To support international market expansion, provide localized services to enterprise clients, and access diverse talent pools in conjunction with Asurion's established global footprint.
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As of April 2025, Simplr' leadership includes:
Simplr has been backed by several prominent investors over the years, including:
As of mid-2024, there have been no major, publicly announced executive hires or departures specifically for Simplr's top-tier leadership team in the past 12 months. The existing leadership team continues to drive Simplr's growth and innovation in AI-powered customer service.
Discover the tools Simplr uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Simplr, as part of Asurion, likely uses professional email formats common in technology companies. Based on available data, the most prevalent format for @simplr.ai addresses involves a combination of the first initial and last name.
The most common email format is `[first_initial][last]@simplr.ai` (e.g., jdoe@simplr.ai). Other potential formats could include `[first].[last]@simplr.ai`.
Format
jdoe@simplr.ai
Example
80%
Success rate
Simplr Blog • May 16, 2024
Simplr announced the launch of its Now® Assist Copilot, an AI-powered tool designed to provide real-time assistance to customer service agents. This technology aims to enhance agent productivity, improve response quality, and streamline customer interactions....more
Simplr Blog • April 25, 2024
Simplr published an article discussing the significant issue of agent burnout in the customer experience industry and highlighted how AI-driven tools and automation can help alleviate workload pressures, improve agent satisfaction, and support CX leaders in creating healthier work environments....more
Simplr Blog • February 7, 2024
Simplr announced its recognition as a 'Leader' in the Quadrant Knowledge Solutions SPARC Matrixâ„¢ for Customer Experience (CX) Outsourcing Services, 2024. This acknowledgment highlights Simplr's innovative approach combining AI and human intelligence in the CX outsourcing market....more
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