Products
By Team
Sales
Multithread effectively and personalize outreach to convert deals faster
Social Media Marketing
Elevate social presence and drive business growth from social media
RevOps
Identify and prioritize high-intent leads, and improve sales effectiveness
Events & Field Marketing
Find and connect with ICP attendees, and improve event outcomes
Resources
.png)
.png)
Silah Gulf
What Does Silah Gulf Do?
Silah Gulf is a premium, multi-award-winning customer experience (CX) solutions specialist headquartered in Bahrain and operating across the Middle East. Launched in 2009 as a joint venture between Bahrain's Information & eGovernment Authority and UK-based Merchants (a Dimension Data company, now part of NTT Ltd.), Silah Gulf offers a comprehensive suite of services. These include Business Process Outsourcing (BPO), CX technology implementation (contact center solutions, AI, automation), training and development, and CX consulting. They cater to diverse industries such as government, telecom, banking, retail, and aviation, helping organizations transform their customer interactions, improve operational efficiency, and drive business growth.
Where Is Silah Gulf's Headquarters?
HQ Function
Serves as the central hub for strategic operations, client management, technology development, service delivery oversight, and corporate governance for Silah Gulf's regional activities.
Notable Features:
Located in Almoayyed Tower, one of Bahrain's tallest buildings, offering modern office facilities, advanced technology infrastructure, and a prestigious business address in a key commercial hub.
Work Culture:
Emphasizes customer-centricity, innovation, collaboration, and continuous improvement. The culture fosters professional development and empowers employees to deliver exceptional CX solutions.
HQ Significance:
Strategically positioned in Bahrain, a key financial and business center in the GCC, enabling Silah Gulf to effectively serve a diverse clientele across the Middle East and leverage local talent.
Values Reflected in HQ: The choice of a modern, well-equipped facility in a prime business district reflects Silah Gulf's commitment to professionalism, quality, technological advancement, and regional leadership.
Location:
While headquartered in Bahrain, Silah Gulf has a significant operational presence and serves clients across the Gulf Cooperation Council (GCC) region, including key markets like Saudi Arabia, UAE, Kuwait, Qatar, and Oman. Their functions supported regionally encompass comprehensive BPO services, deployment of cutting-edge CX technologies (including AI and automation), specialized training programs for customer service professionals, and strategic CX consulting to help businesses optimize their customer journeys.
Street Address:
Floor 7, Almoayyed Tower, Building 2504, Road 2832, Block 428
City:
Manama
State/Province:
Seef District
Country:
Kingdom of Bahrain
Where Else Does Silah Gulf Operate Around the World?
Kuwait City, Kuwait
Address: Information on a specific street address for the Kuwait office is not publicly prominent; operations may be managed through a representative office or strategic partnerships.
To expand Silah Gulf's market share in Kuwait, provide localized support to Kuwaiti clients, and tailor CX strategies to the specific needs of the Kuwaiti business environment.
Riyadh, Kingdom of Saudi Arabia
Address: Specific street address not publicly listed; likely operates through a representative office or in collaboration with local partners to serve the KSA market.
To cater to the large and growing Saudi market, supporting Vision 2030 objectives by enhancing customer experience across various public and private sector entities.
Buying Intent Signals for Silah Gulf
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Silah Gulf? Meet the Executive Team
As of April 2025, Silah Gulf' leadership includes:
Who's Investing in Silah Gulf?
Silah Gulf has been backed by several prominent investors over the years, including:
What Leadership Changes Has Silah Gulf Seen Recently?
Based on publicly available information, there have been no prominent executive new hires or exits publicly announced for Silah Gulf in the last 12 months. The leadership team appears to be stable.
What Technology (Tech Stack) Is Used bySilah Gulf?
Discover the tools Silah Gulf uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Silah Gulf Email Formats and Examples
Silah Gulf most likely utilizes a standard corporate email format, commonly [first_initial][last]@silah.bh or [first].[last]@silah.bh. These are common patterns for companies of its nature.
[first_initial][last]@silah.bh (e.g., jdoe@silah.bh) and [first].[last]@silah.bh (e.g., jane.doe@silah.bh)
Format
fahmed@silah.bh
Example
80%
Success rate
What's the Latest News About Silah Gulf?
Zawya • November 28, 2023
Silah Gulf wins big at Middle East Call Centre Awards 2023
Silah Gulf secured multiple prestigious awards at the Middle East Call Centre Awards 2023, highlighting its excellence in customer service and innovation. The company won Best Reporting & Analytics, Best Customer Experience Delivered, and Best Contact Centre & BPO Service Provider, among other accolades....more
Bahrain News Agency (BNA) • October 10, 2023
Silah Gulf, iGA win Best Public Private Partnership Award at the Middle East Govtech Awards
Silah Gulf and Bahrain's Information & eGovernment Authority (iGA) were jointly awarded the 'Best Public Private Partnership of the Year' at the Middle East Govtech Awards. This award recognized their collaborative efforts in enhancing citizen experience through innovative government service solutions....more
Trade Arabia • June 1, 2023
Silah Gulf, Labour Fund Tamkeen join hands to train Bahrainis
Silah Gulf partnered with Bahrain's Labour Fund (Tamkeen) to launch a specialized training program aimed at upskilling Bahraini nationals in the customer experience and BPO sectors. The initiative seeks to create employment opportunities and develop local talent in line with Bahrain's economic vision....more
Highperformr's free tools for company research
Explore Employees by Region or Country
See where a company’s workforce is located, by country or region.
View Funding Details
View past and recent funding rounds with amounts and investors.
Understand Revenue Insights
Understand company revenue estimates and financial scale.
Track Active Job Openings
Track active roles and hiring trends to spot growth signals.
Review Product and Offerings
Discover what a company offers—products, platforms, and solutions.
Get SIC or NAICS Codes
Get the company’s official SIC and NAICS classifications.
Analyze Website Traffic Trends
Analyze visitor volume, engagement, and top traffic sources.
Discover Social Profiles and Engagement
Explore LinkedIn, Twitter, and other active social profiles.
Identify Top Competitors
Identify top competitors based on similar business traits.
Research and Discover Companies with Highperformr — Smarter, Faster
Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.
Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.
- Track intent signals to find buyers who are actively in-market
- Enrich contacts and companies instantly, no need to switch tools
- Automate workflows to stay ahead of every change
- Connect your CRM & tools for seamless data sync and activation
Thousands of companies, including Silah Gulf, are just a search away.