What Does ShoreTel Do?

Total employees583
HeadquartersSunnyvale
Founded

ShoreTel, Inc. was a prominent American company that specialized in IP telephony and unified communications (UC) solutions. Founded in 1996, ShoreTel was known for its 'brilliantly simple' approach to business communications, offering premise-based, cloud-hosted, and hybrid phone systems, contact center solutions, and collaboration tools. Their flagship platform, ShoreTel Connect, aimed to provide a seamless user experience across various devices. In September 2017, ShoreTel was acquired by Mitel Networks Corporation, a global leader in business communications. Following the acquisition, ShoreTel's products, services, and employees were integrated into Mitel's operations and portfolio, strengthening Mitel's position in the UCaaS (Unified Communications as a Service) market.

Where Is ShoreTel's Headquarters?

ShoreTel officeShoreTel officeShoreTel officeShoreTel office
*Images sourced via web search. Rights belong to original owners

HQ Function

The headquarters served as the central hub for ShoreTel's executive leadership, research and development, global marketing, sales operations, and administrative functions prior to its acquisition by Mitel.

Notable Features:

The facility was a modern office campus typical of Silicon Valley tech firms, designed to foster innovation and collaboration, featuring open workspaces and amenities for employees.

Work Culture:

ShoreTel's work culture was often described as innovative, customer-focused, and collaborative. Employees were encouraged to contribute to the company's mission of simplifying business communications. Post-acquisition, this culture was integrated into Mitel's broader organizational culture.

HQ Significance:

Its Silicon Valley location provided access to top tech talent, venture capital, and a vibrant ecosystem of partners and competitors, which was crucial for ShoreTel's growth and technological advancements in the UC space.

Values Reflected in HQ: The headquarters likely reflected ShoreTel's core values of simplicity, innovation, and customer success through its design, operational efficiency, and focus on collaborative spaces.

Location:

Prior to its acquisition by Mitel in 2017, ShoreTel operated globally with a network of offices and partners across North America, Europe (EMEA), and the Asia-Pacific region (APAC). Their international operations supported sales, customer service, channel management, and localized product offerings to serve a diverse enterprise customer base worldwide. This global footprint was integrated into Mitel's larger international operations.

Street Address:

960 Stewart Drive

City:

Sunnyvale

State/Province:

CA

Country:

USA

Where Else Does ShoreTel Operate Around the World?

Austin, Texas, USA

Address: Specific street address pre-acquisition; now part of Mitel's Austin presence.

Supported ShoreTel's growing customer base in Central and Southern US, contributing to development and customer service operations.

Rochester, New York, USA

Address: Specific street address pre-acquisition; now part of Mitel's Rochester presence.

Leveraged regional tech talent for product development and customer support for the East Coast and beyond.

Maidenhead, UK

Address: Specific street address pre-acquisition; now part of Mitel's UK presence.

Crucial for ShoreTel's expansion and operations in the EMEA market, tailoring solutions and support for regional customers.

Sydney, Australia

Address: Specific street address pre-acquisition; now part of Mitel's APAC presence.

Supported ShoreTel's presence and growth in the Australian and broader APAC markets, addressing regional communication needs.

Buying Intent Signals for ShoreTel

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading ShoreTel? Meet the Executive Team

As of April 2025, ShoreTel' leadership includes:

Don Joos - Former President and CEO
Mike Healy - Former SVP and CFO
Mark Roberts - Former Chief Marketing Officer
David Petts - Former SVP, Worldwide Sales
Eugenia Corrales - Former SVP of Engineering and Products

Who's Investing in ShoreTel?

ShoreTel has been backed by several prominent investors over the years, including:

BlackRock Institutional Trust Company, N.A.
The Vanguard Group, Inc.
Dimensional Fund Advisors LP
Renaissance Technologies LLC
ArrowMark Colorado Holdings LLC

What Leadership Changes Has ShoreTel Seen Recently?

Hire0
Exits0

ShoreTel was acquired by Mitel in September 2017. As such, ShoreTel no longer operates as an independent entity, and there have been no executive hires or exits specifically for 'ShoreTel' in the last 12 months. Any executive changes related to former ShoreTel assets or personnel would be within Mitel's structure.

What Technology (Tech Stack) Is Used byShoreTel?

Discover the tools ShoreTel uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ShoreTel Email Formats and Examples

Prior to its acquisition by Mitel, ShoreTel Inc. commonly used standard corporate email formats. The most prevalent format was [first_initial][last]@shoretel.com. These email addresses are no longer active for ShoreTel as an independent entity.

flast@shoretel.com (e.g., jdoe@shoretel.com)

Format

asmith@shoretel.com

Example

0 (Domain is now owned by Mitel; direct ShoreTel emails are defunct)%

Success rate

What's the Latest News About ShoreTel?

Mitel News Releases • September 26, 2017

Mitel Completes Acquisition of ShoreTel

Mitel announced it has completed its acquisition of ShoreTel. This combination accelerates Mitel's cloud strategy and positions it as a global UCaaS leader, enhancing its ability to provide cloud-based communication and collaboration solutions....more

Reuters • July 27, 2017

Mitel to buy ShoreTel for $430 million to boost cloud services

Mitel Networks Corp said it would buy U.S. rival ShoreTel Inc for $430 million, in a deal that would create one of the largest players in the cloud-based communication services market....more

ShoreTel Press Release (via PR Newswire) • February 1, 2017

ShoreTel Reports Second Quarter Fiscal Year 2017 Results

ShoreTel announced financial results for its second quarter of fiscal year 2017, highlighting growth in hosted revenue and customer seats. This was one of its last financial reports as an independent company before the Mitel acquisition....more

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