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Shelter UK is a registered charity that campaigns to end homelessness and bad housing in Great Britain (England and Scotland – Shelter Cymru operates in Wales and is a separate entity). It provides vital advice, support, and legal services to people struggling with bad housing or homelessness through a network of advice centers, a national helpline, and online resources. Shelter also undertakes research, lobbies government and local authorities, and runs public campaigns to achieve policy changes and raise awareness about the housing crisis. Their vision is a safe, secure, and affordable home for everyone.
Serves as the primary center for Shelter's national campaigns in England, policy development, research, fundraising, digital services, and administrative support for its English operations.
A modern office space designed to facilitate collaboration and support the diverse functions of a national charity headquarters, including meeting spaces, communication hubs, and operational team workspaces.
Passionate, mission-driven, and collaborative. Staff are dedicated to social justice and tackling the housing emergency. The environment encourages advocacy, innovation in service delivery, and a supportive atmosphere for a challenging field.
The London HQ is pivotal for coordinating national efforts in England, influencing government policy, and leading public awareness campaigns on housing and homelessness issues.
Shelter's direct operations and services are focused within Great Britain (England and Scotland). While they may engage with international housing bodies for research, best practice sharing, or advocacy on global housing issues, they do not maintain operational offices outside the UK. Their primary mission is to address homelessness and bad housing within the British context.
88 Old Street
London
N/A
United Kingdom
Address: Scotiabank House, 6 South Charlotte Street, Edinburgh, EH2 4AW
To provide housing advice, support, legal services, and campaign for policy changes specific to Scotland's housing system and homelessness challenges.
Address: Victoria House, 119-121 Rusholme Road, Manchester, M13 9SP
Delivers essential local housing advice, support services, and legal aid to individuals and families facing homelessness or bad housing in Greater Manchester and surrounding areas.
Address: Unit 17, Furnival House, 48 Furnival Gate, Sheffield, S1 4QP
Provides critical housing advice, legal support, and community outreach for those in housing need within Sheffield and the wider South Yorkshire region.
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As of April 2025, Shelter' leadership includes:
Shelter has been backed by several prominent investors over the years, including:
Specific high-profile executive team hires or exits (below CEO) at charities like Shelter are not always as widely publicized as in publicly traded corporations. Key leadership changes, especially at the CEO or Trustee Board level, would be announced. For the most current details on the Senior Leadership Team, Shelter's annual reports or official website are the best sources. No major widely publicized changes to the core executive team (Directors) apart from ongoing team evolution were identified in the last 12 months. Osama Bhutta, Director of Campaigns, Policy and Communications, was noted as having left in early 2024 and this role may be in transition or recently filled.
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Shelter uses email for a variety of communications, including supporter updates, campaign information, and operational matters. For general inquiries, they provide specific contact forms or generic email addresses like info@shelter.org.uk. While direct email addresses for all staff are not publicly listed to manage inquiries effectively, a common format for many UK organizations, including charities, is often used internally.
[first_initial][lastname]@shelter.org.uk or [firstname]_[lastname]@shelter.org.uk
Format
jdoe@shelter.org.uk or jane_doe@shelter.org.uk
Example
70%
Success rate
Shelter England Blog • May 7, 2024
Shelter discusses the current state of the Renters (Reform) Bill, highlighting ongoing concerns and the charity's continued campaigning efforts to ensure stronger protections for private renters in England....more
Shelter England Website - Press Release • April 25, 2024
Shelter released new analysis predicting a record number of children in England will be homeless and living in temporary accommodation over the next six months, urging government action....more
Shelter England Website - Press Release • February 1, 2024
Following the release of new government data, Shelter reiterated its call for the government to urgently pass the Renters (Reform) Bill to ban no-fault evictions, as nearly 26,000 households were threatened with homelessness by such evictions in the last three months of 2023....more
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