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Shelf.io is an AI-driven knowledge management and answer automation platform designed to empower businesses by providing instant, accurate answers to both employees and customers. By centralizing and optimizing organizational knowledge, Shelf helps reduce agent effort, improve customer satisfaction (CSAT), and boost overall operational efficiency. Their platform leverages advanced AI to ensure that users can quickly find the information they need, transforming how companies manage and utilize their collective intelligence.
Serves as the primary center for Shelf.io's executive leadership, core product development, AI research, engineering, global sales strategy, marketing operations, and corporate administration.
Modern office space within a prominent commercial building, likely designed to foster collaboration and innovation with open layouts, advanced technology infrastructure, and meeting facilities conducive to agile development.
The headquarters fosters a dynamic, innovative, and collaborative work culture. Employees often describe it as fast-paced, with a strong emphasis on teamwork, problem-solving, and contributing to cutting-edge AI technology in the knowledge management space. There's a focus on continuous learning and making an impact.
The Stamford headquarters is strategically important for Shelf.io, positioning the company within the US tech corridor, facilitating access to talent, investment, and key enterprise clients. It's the nerve center for driving the company's global strategy and product innovation.
Shelf.io serves a global customer base with its AI-powered knowledge management platform. While its primary headquarters is in Stamford, CT, USA, the company's cloud-based solutions are accessible worldwide. Shelf.io supports international clients and employs a distributed team model, with personnel working remotely across various regions, enabling global support and operations. This approach allows them to cater to enterprises in North America, Europe, and other international markets seeking to enhance their customer service and internal knowledge sharing capabilities.
750 Washington Blvd, Suite 601
Stamford
CT
USA
No additional office locations available.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Shelf' leadership includes:
Shelf has been backed by several prominent investors over the years, including:
Over the past year, Shelf.io has experienced key leadership adjustments, particularly within its marketing division, signaling ongoing strategic development and focus on market growth as an AI knowledge management leader.
Discover the tools Shelf uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Shelf.io commonly uses the email format {first}.{last}@shelf.io for its employees. While this is the predominant pattern, other formats such as {first}@shelf.io or {f}{last}@shelf.io might occasionally be used. To contact Shelf.io employees, using the {first}.{last} structure is generally the most reliable approach.
{first}.{last}@shelf.io
Format
jane.doe@shelf.io
Example
85%
Success rate
PRWeb / Shelf.io Blog • February 21, 2024
Shelf.io announced the launch of MerlinAI, a new suite of generative AI capabilities integrated into its knowledge automation platform. MerlinAI is designed to help contact centers improve agent efficiency, response accuracy, and customer satisfaction by leveraging the latest advancements in large language models and conversational AI....more
Business Wire / Shelf.io Blog • October 18, 2023
Shelf.io announced it was named a Strong Performer in The Forrester Waveâ„¢: Knowledge Management Platforms, Q4 2023 report. Shelf.io stated this recognition underscores its commitment to delivering innovative AI-powered knowledge solutions that improve agent productivity and customer experiences....more
PR Newswire / Shelf.io Blog • May 9, 2022
Shelf.io, the enterprise knowledge automation platform, announced it has closed a $52.5 million Series B funding round. The round was co-led by Tiger Global and Insight Partners with participation from existing investors. The funding is aimed at accelerating product innovation, expanding partnerships, and scaling global customer acquisition....more
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