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SERVPRO's Overview

Total employees6458
HeadquartersGallatin
Founded1967

Servpro Industries, LLC is a leading American franchisor of residential and commercial cleaning and restoration services. With over 2,250 franchises across the United States and Canada, Servpro specializes in fire and water damage restoration, mold remediation, storm response, and general cleaning services. They are known for their rapid response to disasters and their motto, "Faster to Any Size Disaster." The company provides extensive training and support to its franchisees, ensuring consistent service quality and adherence to industry best practices. Servpro serves a wide range of clients, from individual homeowners to large commercial enterprises and insurance companies.

Where is SERVPRO's Headquarters?

SERVPRO officeSERVPRO officeSERVPRO officeSERVPRO office
*Images sourced via web search. Rights belong to original owners

HQ Function

The headquarters serves as the central hub for franchise operations, training, national accounts management, marketing, research and development, and corporate administration for the entire Servpro system.

Notable Features:

The Gallatin campus includes a state-of-the-art National Training Center where franchisees and their staff receive hands-on training in restoration and cleaning techniques. It also houses extensive office space and support facilities.

Work Culture:

The corporate culture at Servpro's HQ is focused on supporting its vast network of franchisees. It emphasizes professionalism, continuous improvement, responsiveness, and a strong commitment to helping communities recover from property damage emergencies.

HQ Significance:

The headquarters is crucial for maintaining brand standards, developing new service protocols, coordinating large-scale disaster responses, and providing ongoing education and resources to thousands of franchise locations.

Values Reflected in HQ: The headquarters reflects Servpro's core values of customer service, expertise, integrity, and community support, evident in its investment in training and franchisee support systems.

Location:

Servpro's primary operational presence is concentrated in the United States and Canada, where its extensive franchise network provides comprehensive restoration and cleaning services. While direct international operations beyond North America are limited, their disaster recovery protocols and training programs are recognized and influential in the global restoration industry. The company supports local communities across North America with emergency response, property restoration, and specialized cleaning solutions.

Street Address:

801 Industrial Park Drive

City:

Gallatin

State/Province:

TN

Country:

USA

SERVPRO's Global Presence

United States & Canada (Franchise Network)

Address: Over 2,250 franchise locations

Each franchise location is responsible for direct service delivery, customer relations, and emergency response within its designated local or regional market, ensuring rapid deployment to disasters.

Buying Intent Signals for SERVPRO

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of SERVPRO

As of April 2025, SERVPRO' leadership includes:

John Sooker - President & Chief Operating Officer of Servpro (a Neighborly company)
Brett Ponton - CEO of Neighborly (Parent Company)
Jeff Dudan - Group President, Restoration at Neighborly (Overseeing Servpro)

Investors of SERVPRO

SERVPRO has been backed by several prominent investors over the years, including:

Neighborly (Current Parent Company, owned by KKR)
KKR (Current Ultimate Beneficial Owner, via Neighborly)
Blackstone (Former Majority Owner, sold to Neighborly in 2024)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

The most significant development in the last 12 months was the acquisition of Servpro by Neighborly, completed in May 2024. This has led to Servpro operating as a brand within the Neighborly portfolio, with John Sooker continuing as President & COO of Servpro. Jeff Dudan was appointed Group President, Restoration at Neighborly, overseeing Servpro.

New Appointments:

John Sooker, John Sooker's leadership of the Servpro brand was confirmed as President & COO following the acquisition by Neighborly.
Jeff Dudan, Jeff Dudan was appointed Group President for Restoration at Neighborly, which includes oversight of the recently acquired Servpro brand.

Technology (Tech Stack) used by SERVPRO

Discover the tools SERVPRO uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

SERVPRO Email Formats and Examples

Email addresses for Servpro's corporate employees typically follow a standard professional format. The most common patterns are likely [firstinitial][lastname]@servpro.com or [firstname].[lastname]@servpro.com. Emails for individual franchise employees may vary based on the franchisee's specific domain.

[firstinitial][lastname]@servpro.com (e.g., jdoe@servpro.com)

Format

jsmith@servpro.com

Example

80%

Success rate

News and media

PR Newswire / NeighborlyMay 1, 2024

Neighborly Completes Acquisition of Servpro

Neighborly, the world's largest home services company, announced it has successfully completed its acquisition of Servpro, a leading franchisor of residential and commercial property cleanup, restoration, and reconstruction services. This addition significantly expands Neighborly's portfolio in the restoration sector....more

Franchise TimesFebruary 29, 2024

Neighborly to Acquire Servpro from Blackstone

Neighborly announced its agreement to acquire Servpro from private equity firm Blackstone. The deal aims to combine Servpro's strong brand and franchise network in disaster recovery and cleanup with Neighborly's extensive home services platform....more

Servpro Press / Local News Affiliate ExampleSeptember 28, 2023

Servpro Franchise Professionals Recognized for Outstanding Community Service

Several Servpro franchises were recently honored at the company's annual convention for their exceptional contributions to their local communities, including extensive charitable work and support during local emergencies. This highlights Servpro's commitment to being more than just a restoration company....more

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