Servpro Industries, LLC is a leading American franchisor of residential and commercial cleaning and restoration services. With over 2,250 franchises across the United States and Canada, Servpro specializes in fire and water damage restoration, mold remediation, storm response, and general cleaning services. They are known for their rapid response to disasters and their motto, "Faster to Any Size Disaster." The company provides extensive training and support to its franchisees, ensuring consistent service quality and adherence to industry best practices. Servpro serves a wide range of clients, from individual homeowners to large commercial enterprises and insurance companies.
The headquarters serves as the central hub for franchise operations, training, national accounts management, marketing, research and development, and corporate administration for the entire Servpro system.
The Gallatin campus includes a state-of-the-art National Training Center where franchisees and their staff receive hands-on training in restoration and cleaning techniques. It also houses extensive office space and support facilities.
The corporate culture at Servpro's HQ is focused on supporting its vast network of franchisees. It emphasizes professionalism, continuous improvement, responsiveness, and a strong commitment to helping communities recover from property damage emergencies.
The headquarters is crucial for maintaining brand standards, developing new service protocols, coordinating large-scale disaster responses, and providing ongoing education and resources to thousands of franchise locations.
Servpro's primary operational presence is concentrated in the United States and Canada, where its extensive franchise network provides comprehensive restoration and cleaning services. While direct international operations beyond North America are limited, their disaster recovery protocols and training programs are recognized and influential in the global restoration industry. The company supports local communities across North America with emergency response, property restoration, and specialized cleaning solutions.
801 Industrial Park Drive
Gallatin
TN
USA
Address: Over 2,250 franchise locations
Each franchise location is responsible for direct service delivery, customer relations, and emergency response within its designated local or regional market, ensuring rapid deployment to disasters.
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As of April 2025, SERVPRO' leadership includes:
SERVPRO has been backed by several prominent investors over the years, including:
The most significant development in the last 12 months was the acquisition of Servpro by Neighborly, completed in May 2024. This has led to Servpro operating as a brand within the Neighborly portfolio, with John Sooker continuing as President & COO of Servpro. Jeff Dudan was appointed Group President, Restoration at Neighborly, overseeing Servpro.
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Email addresses for Servpro's corporate employees typically follow a standard professional format. The most common patterns are likely [firstinitial][lastname]@servpro.com or [firstname].[lastname]@servpro.com. Emails for individual franchise employees may vary based on the franchisee's specific domain.
[firstinitial][lastname]@servpro.com (e.g., jdoe@servpro.com)
Format
jsmith@servpro.com
Example
80%
Success rate
PR Newswire / Neighborly • May 1, 2024
Neighborly, the world's largest home services company, announced it has successfully completed its acquisition of Servpro, a leading franchisor of residential and commercial property cleanup, restoration, and reconstruction services. This addition significantly expands Neighborly's portfolio in the restoration sector....more
Franchise Times • February 29, 2024
Neighborly announced its agreement to acquire Servpro from private equity firm Blackstone. The deal aims to combine Servpro's strong brand and franchise network in disaster recovery and cleanup with Neighborly's extensive home services platform....more
Servpro Press / Local News Affiliate Example • September 28, 2023
Several Servpro franchises were recently honored at the company's annual convention for their exceptional contributions to their local communities, including extensive charitable work and support during local emergencies. This highlights Servpro's commitment to being more than just a restoration company....more
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