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ServiceM8's Overview

Total employees85
HeadquartersDarwin
Founded2010

ServiceM8 is a powerful cloud-based software solution designed to help small to medium-sized field service businesses, such as electricians, plumbers, HVAC technicians, and cleaners, manage their operations more efficiently. From job quoting and scheduling to invoicing and payment processing, ServiceM8 aims to streamline workflows, improve communication between the office and field staff, and enhance customer service. It offers features like real-time job tracking, photo and note capture, signature collection, and integration with popular accounting packages, all accessible via desktop and mobile apps (iOS). The platform empowers users to run their businesses more professionally and profitably, reducing paperwork and saving time.

Where is ServiceM8's Headquarters?

ServiceM8 officeServiceM8 officeServiceM8 officeServiceM8 office
*Images sourced via web search. Rights belong to original owners

HQ Function

The headquarters houses key departments including software engineering, product development, executive leadership, marketing, and customer support strategy.

Notable Features:

Modern office facilities designed to foster collaboration and innovation in software development. It likely features open-plan workspaces, meeting rooms, and areas for team interaction.

Work Culture:

ServiceM8 likely fosters a dynamic, innovative, and customer-centric work culture. As a tech company, it probably emphasizes collaboration, continuous learning, and a passion for helping small businesses succeed.

HQ Significance:

The Darwin headquarters is the birthplace of ServiceM8 and remains central to its strategic direction, product innovation, and core operational management, despite its global reach.

Values Reflected in HQ: The headquarters likely reflects values of efficiency, innovation, and a strong focus on creating practical solutions for trade and service businesses worldwide.

Location:

ServiceM8 provides its cloud-based field service management software to trade and service businesses globally, with a significant user base in countries like Australia, New Zealand, the United Kingdom, and North America. Support functions are managed through its Darwin HQ and distributed international team members, offering customer service across various time zones. The software itself is designed for global applicability with features adaptable to different regional business practices, though specific localizations like tax rates and payment gateways are often focused on major English-speaking markets.

Street Address:

Level 1, 48-50 Smith Street

City:

Darwin

State/Province:

Northern Territory

Country:

Australia

ServiceM8's Global Presence

Global (Distributed Teams)

Address: Not applicable (Remote/Distributed)

To provide localized support, sales outreach, and market adaptation for ServiceM8 users in key international markets, ensuring timely assistance and understanding of regional business needs.

Buying Intent Signals for ServiceM8

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceM8

As of April 2025, ServiceM8' leadership includes:

Kim Ford - CEO & Co-founder
Ben Parsonage - CTO & Co-founder

Investors of ServiceM8

ServiceM8 has been backed by several prominent investors over the years, including:

ServiceM8 is primarily known as a bootstrapped company, meaning it has largely grown through its own revenue rather than relying on significant external venture capital funding. Public information on specific external investors is not readily available.

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

No major public announcements regarding executive hires or exits at ServiceM8 have been identified in the last 12 months. The core leadership team, led by its co-founders, appears to be stable.

Technology (Tech Stack) used by ServiceM8

Discover the tools ServiceM8 uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceM8 Email Formats and Examples

Common email formats for companies like ServiceM8 often include [first].[last]@[domain].com or [first_initial][last]@[domain].com. For ServiceM8, direct contact with specific team members is usually facilitated through official support channels or contact forms on their website, rather than broadly publicized individual email addresses.

[first].[last]@servicem8.com or [first]@servicem8.com

Format

john.doe@servicem8.com

Example

75%

Success rate

News and media

ServiceM8 BlogMarch 18, 2024

ServiceM8 March 2024 Update: New Features & Improvements

ServiceM8 announced its March 2024 update, introducing several new features and improvements to its field service management platform. These include enhancements to job scheduling, invoicing capabilities, and user interface refinements aimed at improving overall user experience and operational efficiency for trade businesses....more

ServiceM8 BlogNovember 7, 2023

ServiceM8 Introduces Call Recording Feature for ServiceM8 Phone

ServiceM8 launched a new call recording feature for its integrated ServiceM8 Phone system. This allows businesses to record incoming and outgoing calls, helping with dispute resolution, quality assurance, and maintaining comprehensive job records....more

Geekzone.co.nzOctober 12, 2023

ServiceM8 Review: A comprehensive field service management tool

Geekzone published a review of ServiceM8, highlighting its robust feature set for trades and service businesses, its iOS-centric approach, and its strong integration capabilities, particularly with accounting software like Xero and QuickBooks....more

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