What Does Service Evaluation Concepts, Inc. Do?

Total employees65
HeadquartersGarden City
Founded1987

Service Evaluation Concepts, Inc. (SEC) is a prominent firm specializing in customer experience measurement, mystery shopping services, and brand compliance audits. Founded in 1987, SEC assists businesses across various industries in understanding and enhancing customer interactions, improving service quality, and ensuring operational standards are met. They provide actionable insights derived from customized evaluation programs, helping clients to boost customer satisfaction, loyalty, and overall performance. Their services cater to retail, hospitality, finance, automotive, and other sectors requiring detailed customer feedback and competitive analysis.

Where Is Service Evaluation Concepts, Inc.'s Headquarters?

Service Evaluation Concepts, Inc. officeService Evaluation Concepts, Inc. officeService Evaluation Concepts, Inc. officeService Evaluation Concepts, Inc. office
*Images sourced via web search. Rights belong to original owners

HQ Function

The headquarters serves as the central hub for operations, client management, program development, data analysis, and strategic planning for Service Evaluation Concepts, Inc.

Notable Features:

Located in a professional office park, offering modern facilities conducive to collaborative work and client engagement. Easily accessible within the Long Island business community.

Work Culture:

The work culture at SEC emphasizes precision, integrity, and a client-focused approach. Employees are typically detail-oriented, analytical, and dedicated to delivering high-quality evaluation services. Teamwork and continuous improvement are encouraged.

HQ Significance:

As the primary operational base, the Garden City headquarters is crucial for coordinating a nationwide network of evaluators and managing relationships with key clients. It underpins the company's ability to deliver consistent and reliable customer experience insights.

Values Reflected in HQ: The professional setting and organized operations reflect the company's core values of accuracy, reliability, and delivering actionable business intelligence.

Location:

While Service Evaluation Concepts, Inc. is headquartered and primarily operates within the United States, they possess capabilities to support clients with international operations through strategic partnerships and a flexible evaluator network. Functions supported include multinational mystery shopping programs, global brand standard audits, and customer experience research tailored to specific international markets as required by their clientele.

Street Address:

600 Old Country Rd, Suite 333

City:

Garden City

State/Province:

NY

Country:

United States

Where Else Does Service Evaluation Concepts, Inc. Operate Around the World?

Nationwide, USA (Remote Operations)

Address: Not Applicable (Distributed Network)

To provide localized evaluation services, ensuring programs are executed efficiently across diverse geographic markets and client locations throughout the country.

Buying Intent Signals for Service Evaluation Concepts, Inc.

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Service Evaluation Concepts, Inc.? Meet the Executive Team

As of April 2025, Service Evaluation Concepts, Inc.' leadership includes:

Mark P. Frieri - President
Lauren B. Frieri - Vice President
Michael Frieri - Director of Operations

Who's Investing in Service Evaluation Concepts, Inc.?

Service Evaluation Concepts, Inc. has been backed by several prominent investors over the years, including:

Privately Held

What Leadership Changes Has Service Evaluation Concepts, Inc. Seen Recently?

Hire0
Exits0

No major public announcements regarding C-level executive hires or departures at Service Evaluation Concepts, Inc. have been identified in the past 12 months, suggesting stability in the core leadership team. Any changes are likely internal promotions or roles not typically announced publicly.

What Technology (Tech Stack) Is Used byService Evaluation Concepts, Inc.?

Discover the tools Service Evaluation Concepts, Inc. uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Service Evaluation Concepts, Inc. Email Formats and Examples

Service Evaluation Concepts, Inc. (sec.shop) likely uses common professional email formats. Based on industry standards and company size, the primary format is often a combination of the employee's first initial and last name.

[firstinitial][last]@sec.shop

Format

mfrieri@sec.shop

Example

80%

Success rate

What's the Latest News About Service Evaluation Concepts, Inc.?

SEC Blog • October 18, 2023

Service Evaluation Concepts, Inc. Discusses Understanding Customer Effort Score (CES)

Service Evaluation Concepts, Inc. published an article on their blog explaining the Customer Effort Score (CES), how it's measured, and its importance in evaluating and improving the customer experience. The post emphasizes reducing customer effort as a key driver of loyalty....more

SEC Blog • August 1, 2023

Service Evaluation Concepts, Inc. Releases Ultimate Guide to Improving Customer Service

Service Evaluation Concepts, Inc. shared a comprehensive guide on their official blog, outlining actionable strategies and best practices for businesses aiming to elevate their customer service standards, drawing from their extensive experience in the field....more

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