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Service Evaluation Concepts, Inc. (SEC) is a prominent firm specializing in customer experience measurement, mystery shopping services, and brand compliance audits. Founded in 1987, SEC assists businesses across various industries in understanding and enhancing customer interactions, improving service quality, and ensuring operational standards are met. They provide actionable insights derived from customized evaluation programs, helping clients to boost customer satisfaction, loyalty, and overall performance. Their services cater to retail, hospitality, finance, automotive, and other sectors requiring detailed customer feedback and competitive analysis.
The headquarters serves as the central hub for operations, client management, program development, data analysis, and strategic planning for Service Evaluation Concepts, Inc.
Located in a professional office park, offering modern facilities conducive to collaborative work and client engagement. Easily accessible within the Long Island business community.
The work culture at SEC emphasizes precision, integrity, and a client-focused approach. Employees are typically detail-oriented, analytical, and dedicated to delivering high-quality evaluation services. Teamwork and continuous improvement are encouraged.
As the primary operational base, the Garden City headquarters is crucial for coordinating a nationwide network of evaluators and managing relationships with key clients. It underpins the company's ability to deliver consistent and reliable customer experience insights.
While Service Evaluation Concepts, Inc. is headquartered and primarily operates within the United States, they possess capabilities to support clients with international operations through strategic partnerships and a flexible evaluator network. Functions supported include multinational mystery shopping programs, global brand standard audits, and customer experience research tailored to specific international markets as required by their clientele.
600 Old Country Rd, Suite 333
Garden City
NY
United States
Address: Not Applicable (Distributed Network)
To provide localized evaluation services, ensuring programs are executed efficiently across diverse geographic markets and client locations throughout the country.
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As of April 2025, Service Evaluation Concepts, Inc.' leadership includes:
Service Evaluation Concepts, Inc. has been backed by several prominent investors over the years, including:
No major public announcements regarding C-level executive hires or departures at Service Evaluation Concepts, Inc. have been identified in the past 12 months, suggesting stability in the core leadership team. Any changes are likely internal promotions or roles not typically announced publicly.
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Service Evaluation Concepts, Inc. (sec.shop) likely uses common professional email formats. Based on industry standards and company size, the primary format is often a combination of the employee's first initial and last name.
[firstinitial][last]@sec.shop
Format
mfrieri@sec.shop
Example
80%
Success rate
SEC Blog • October 18, 2023
Service Evaluation Concepts, Inc. published an article on their blog explaining the Customer Effort Score (CES), how it's measured, and its importance in evaluating and improving the customer experience. The post emphasizes reducing customer effort as a key driver of loyalty....more
SEC Blog • August 1, 2023
Service Evaluation Concepts, Inc. shared a comprehensive guide on their official blog, outlining actionable strategies and best practices for businesses aiming to elevate their customer service standards, drawing from their extensive experience in the field....more
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