Sendlane is a behavior-based email and SMS marketing automation platform built to help e-commerce stores convert more shoppers into lifelong customers. It provides tools for deep segmentation, data-driven automation, personalized messaging, and robust analytics, empowering online retailers to build stronger customer relationships and increase sales. Sendlane focuses on deep data integrations with popular e-commerce platforms like Shopify, WooCommerce, and BigCommerce to provide a seamless and powerful marketing solution for D2C brands.
Serves as the primary operational hub for Sendlane, housing key departments including product development, engineering, marketing, sales, and executive leadership.
Located in a modern downtown office building, offering employees access to city amenities and a collaborative workspace designed to foster innovation. Specific architectural details are not widely publicized by the company.
Sendlane fosters a fast-paced, innovative, and customer-focused work culture. The San Diego HQ likely emphasizes collaboration, with a blend of in-office and hybrid work models, typical of modern tech companies in Southern California. They value ownership, learning, and driving results for their clients.
The San Diego headquarters is central to Sendlane's strategy, leveraging the city's rich talent pool and dynamic tech ecosystem to drive growth and product innovation in the competitive e-commerce marketing automation space.
Sendlane supports a global customer base, providing its email and SMS marketing automation platform to e-commerce businesses worldwide. While its physical offices are in the USA, its services are accessible globally. This includes providing customer support to international clients, ensuring platform accessibility across different regions, and offering integrations relevant to global e-commerce operations. Many Sendlane team members also work remotely from various locations, contributing to its global operational capacity.
402 W Broadway
San Diego
CA
USA
Address: 11330 N Saguaro Blvd #100, Fountain Hills, AZ 85268
Serves as the company's official legal domicile in Arizona, ensuring compliance with state regulations.
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As of April 2025, Sendlane' leadership includes:
Sendlane has been backed by several prominent investors over the years, including:
Sendlane has maintained a relatively stable executive team. No major high-profile executive hires or departures have been publicly announced by Sendlane in the last 12 months. The current leadership continues to focus on the company's growth and product development.
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Sendlane's most common email format appears to be [first]@sendlane.com, utilized by key executives and likely a standard for employees. For instance, co-founder Jimmy Kim can be reached using this pattern. Other formats like [first].[last]@sendlane.com might be in use but are less frequently observed.
[first]@sendlane.com
Format
support@sendlane.com
Example
90%
Success rate
Sendlane Blog • April 1, 2024
Sendlane announced it has been recognized by G2, the popular software review site, with awards for 'Best Ease of Use' and 'Easiest To Do Business With' in the Spring 2024 reports. This highlights Sendlane's commitment to user experience and customer satisfaction in the email marketing automation space....more
Sendlane Blog • January 10, 2024
Sendlane has strengthened its partnership with Rebuy Engine, an e-commerce personalization platform. This collaboration aims to provide merchants with enhanced tools to deliver personalized shopping experiences and recommendations, further boosting conversion rates and customer loyalty by combining intelligent automation with smart product suggestions....more
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