What Does SendGrid Do?

Total employees43
HeadquartersDenver
Founded2009

SendGrid is a customer communication platform for transactional and marketing email. Acquired by Twilio in 2019, it offers a robust cloud-based solution that businesses worldwide trust to send billions of emails every month. SendGrid provides reliable email delivery, scalability, and real-time analytics, along with tools to optimize email campaigns and maintain a positive sender reputation. Its services are crucial for businesses that rely on email for customer engagement, notifications, and marketing outreach.

Where Is SendGrid's Headquarters?

SendGrid officeSendGrid officeSendGrid officeSendGrid office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as a primary operational and engineering center for the SendGrid product line within Twilio, focusing on email delivery innovation, platform development, customer solutions, and support.

Notable Features:

Located in a prominent downtown Denver high-rise, offering modern, open-plan office spaces designed to foster collaboration. Features panoramic city and Rocky Mountain views, and various amenities typical of a leading tech office.

Work Culture:

Historically known for its '4H' culture (Happy, Hungry, Humble, Honest), SendGrid's Denver office, as part of Twilio, continues to foster a collaborative, customer-focused, and innovative environment. There's an emphasis on agile development, empowering employees, and driving impact in email communications.

HQ Significance:

Represents SendGrid's strong roots in the Denver tech community, where it grew into a global email leader. It remains a key talent and innovation hub for Twilio's Data & Applications segment, particularly for email services.

Values Reflected in HQ: The office environment and operational ethos reflect values of transparency, collaboration, innovation, agility, and a deep commitment to both employee well-being and customer success.

Location:

As part of Twilio, SendGrid leverages a global infrastructure with data centers and points of presence worldwide to ensure reliable, low-latency email delivery. Twilio supports customers in over 180 countries, offering global sales and support teams to assist businesses internationally with their communication needs, including SendGrid's email services. This global footprint allows SendGrid to serve a diverse customer base across various industries and geographies effectively.

Street Address:

1801 California St #500

City:

Denver

State/Province:

CO

Country:

USA

Where Else Does SendGrid Operate Around the World?

San Francisco, CA, USA

Address: 375 Beale St, San Francisco, CA 94105 (Twilio HQ)

Central hub for global strategy, innovation, and corporate functions. Key access point to Silicon Valley talent and venture capital.

London, UK

Address: Hogarth House, 136 High Holborn, London WC1V 6PX, United Kingdom (Twilio EMEA HQ)

Key hub for serving the EMEA market, driving regional growth, and providing localized product and support experiences for Twilio and SendGrid customers.

Redwood City, CA, USA

Address: Specific address varies (Twilio presence in the Bay Area)

Leveraging Bay Area tech talent for engineering, product development, and innovation.

Singapore

Address: Suntec Tower 3, 8 Temasek Boulevard, Singapore 038988 (Twilio APAC HQ)

Hub for Asia-Pacific operations, focusing on market expansion, customer acquisition, and regional support.

Buying Intent Signals for SendGrid

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading SendGrid? Meet the Executive Team

As of April 2025, SendGrid' leadership includes:

Khozema Shipchandler - Chief Executive Officer (CEO), Twilio
Elena Donio - President, Twilio Data & Applications
Aidan Viggiano - Chief Financial Officer (CFO), Twilio
Dana Wagner - Chief Legal Officer (CLO) and Corporate Secretary, Twilio
Jeff Immelt - Chairman of the Board, Twilio

Who's Investing in SendGrid?

SendGrid has been backed by several prominent investors over the years, including:

Bessemer Venture Partners
Foundry Group
Highway 12 Ventures
Insight Partners
Scale Venture Partners
Bain Capital Ventures
SoftTech VC (now Uncork Capital)

What Leadership Changes Has SendGrid Seen Recently?

Hire1
Exits2

Over the last 12 months, Twilio, SendGrid's parent company, has seen significant leadership changes, most notably the appointment of a new CEO. These changes are part of a broader strategy to drive growth and profitability.

Departures

Jeff Lawson, Jeff Lawson stepped down as CEO of Twilio, a company he co-founded.
Eyal Manor, Eyal Manor, Chief Product Officer of Twilio, departed the company.

New Appointments:

Khozema Shipchandler, Khozema Shipchandler, previously President of Twilio Communications, was appointed as the new CEO of Twilio.

What Technology (Tech Stack) Is Used bySendGrid?

Discover the tools SendGrid uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

SendGrid Email Formats and Examples

SendGrid, as part of Twilio, utilizes Twilio's corporate email format. The most common format is the first initial followed by the last name. Variations might exist, but this is a primary pattern.

[first_initial][last]@twilio.com

Format

jdoe@twilio.com

Example

90%

Success rate

What's the Latest News About SendGrid?

Twilio Investor RelationsFebruary 14, 2024

Twilio Reports Fourth Quarter and Full Year 2023 Results

Twilio announced its Q4 and full-year 2023 financial results. The report provided updates on revenue for its segments, including Twilio Data & Applications (which encompasses SendGrid), and outlined progress on its strategic priorities for growth and profitability....more

Twilio BlogNovember 2, 2023

SendGrid by Twilio Introduces New Features for Enhanced Email Trust and Deliverability

SendGrid launched new capabilities, including Link Branding and enhanced Suppression Management, to help businesses improve sender reputation and email deliverability. These updates aim to assist users in building greater trust with recipients, particularly in light of new authentication requirements from Gmail and Yahoo....more

Twilio Press ReleaseJanuary 8, 2024

Twilio Appoints Khozema Shipchandler as Chief Executive Officer

Twilio announced the appointment of Khozema Shipchandler as its new CEO, succeeding co-founder Jeff Lawson. Shipchandler previously served as President of Twilio Communications....more

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