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Scottish Water is a public utility company responsible for providing water and sewerage services to over 2.6 million households and around 160,000 business customers across Scotland. Established in 2002, it is owned by the Scottish Government and operates under a strict regulatory framework set by the Water Industry Commission for Scotland (WICS) and the Scottish Environment Protection Agency (SEPA). Scottish Water's mission is to deliver high-quality drinking water, effectively treat wastewater to protect the environment, and support the sustainable economic development of Scotland. They are committed to investing in infrastructure, innovation, and customer service to meet the evolving needs of the nation.
Serves as the central administrative and strategic hub for Scottish Water, overseeing national operations, policy development, financial management, human resources, corporate affairs, and customer relations for Scotland's public water and wastewater services.
The Steading is a modern, purpose-built facility located within the Carnegie Campus. It was designed with sustainability in mind, achieving a BREEAM 'Excellent' rating, and provides a collaborative environment for its employees.
The work culture at Scottish Water emphasizes public service, dedication to environmental sustainability, innovation in water management, teamwork, and a strong commitment to serving the communities of Scotland. There is a focus on employee development and well-being.
The headquarters is crucial for the strategic direction and efficient management of essential water and wastewater services for the entire nation of Scotland, impacting public health, environmental quality, and economic activity.
Scottish Water's primary operational focus is exclusively within Scotland, dedicated to serving the nation's water and wastewater needs. While it does not maintain international operational branches for service delivery, Scottish Water actively engages with the global water industry. This includes participating in international forums, sharing expertise and best practices, collaborating on research and innovation projects with international water utilities and organizations, and contributing to global discussions on water management, climate resilience, and sustainability.
The Steading, 6 Castle Drive, Carnegie Campus
Dunfermline
Fife
Scotland, UK
Address: Juniper House, Heriot-Watt Research Park, Avenue North, Riccarton, Edinburgh, EH14 4AP
To manage and deliver water and wastewater services, customer support, and infrastructure projects for the Edinburgh and Lothians region.
Address: Balmore Water Treatment Works, Balmore Road, Torrance, Glasgow, G64 4AJ (Example of major operational site, specific office addresses vary)
To ensure the provision of reliable water services and wastewater management for the Greater Glasgow area and surrounding regions.
Address: Bullion House, Invergowrie, Dundee, DD2 5BB
To deliver essential water and wastewater services to communities and businesses in the Tayside region, managing local networks and treatment facilities.
Address: Fairways House, Fairways Business Park, Inverness, IV2 6AA (General Area Office)
To provide water and wastewater services, manage remote infrastructure, and support customers across the expansive Highlands and Islands territory.
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As of April 2025, Scottish Water' leadership includes:
Scottish Water has been backed by several prominent investors over the years, including:
The most significant executive change in the last 12 months was the appointment of Alex Plant as the new Chief Executive, succeeding Douglas Millican.
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Scottish Water commonly uses the 'firstname.lastname' email format. Variations might exist for individuals with common names or for specific departments, but this is the most prevalent structure.
firstname.lastname@scottishwater.co.uk
Format
jane.doe@scottishwater.co.uk
Example
90%
Success rate
Scottish Water News • March 25, 2024
Scottish Water has outlined its ongoing commitment and future proposals to enhance water and waste water services for rural and island communities across Scotland. The plans focus on sustainability, resilience, and meeting the unique needs of these areas....more
BBC News • February 14, 2024
Scottish Water announced plans to invest £1 billion over the next few years to reduce sewage spills and improve the environmental performance of its wastewater network, responding to public and regulatory pressure....more
Scottish Water News • June 1, 2023
Alex Plant officially began his role as the new Chief Executive of Scottish Water, succeeding Douglas Millican. He aims to build on the company's successes and address future challenges in the water sector....more
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