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Scorebuddy is a leading provider of cloud-based quality assurance (QA) software designed specifically for contact centers. Their platform enables businesses to evaluate agent performance, identify coaching opportunities, and improve overall customer satisfaction. Key features include customizable scorecards, automated reporting, agent dashboards, calibration tools, and AI-powered analytics. Scorebuddy helps organizations streamline their QA processes, ensure compliance, and drive significant improvements in agent effectiveness and customer experience. They cater to contact centers of all sizes across various industries, offering a user-friendly and scalable solution.
The Dublin headquarters serves as the central hub for Scorebuddy's global operations, including product development, research and development, engineering, sales leadership, marketing strategy, and primary customer support functions.
Located in a modern business park, the office likely features contemporary design, collaborative workspaces, and advanced technological infrastructure to support its global SaaS operations.
Scorebuddy fosters a dynamic, innovative, and customer-centric work culture. Employees often describe it as collaborative and supportive, with a strong emphasis on teamwork, continuous learning, and a passion for improving contact center performance globally.
The Dublin location provides Scorebuddy with access to a rich pool of tech talent, a supportive business environment, and excellent connectivity to European and international markets. It also benefits from Ireland's reputation as a center for software and technology companies.
Scorebuddy supports a diverse global client base across North America, Europe, Asia-Pacific, Latin America, and other regions. This is achieved through its cloud-based SaaS platform, accessible from anywhere with an internet connection. Global functions include direct sales, remote customer onboarding and training, multi-lingual customer support, account management, and technical assistance, facilitated by its strategically located offices and remote workforce.
Richview Office Park, Clonskeagh Road
Dublin
D14 DKR9
Ireland
Address: One Boston Place, Suite 2600, Boston, MA 02108, USA
To strengthen Scorebuddy's presence in North America, providing direct access and support to a significant portion of its customer base and tapping into the region's vast market potential for QA solutions.
Address: [Specific address not readily available publicly, likely a business center or shared office space]
To provide cost-effective and skilled support for global or APAC customers, potentially offering extended hours of operation and localized language support.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Scorebuddy' leadership includes:
Scorebuddy has been backed by several prominent investors over the years, including:
Based on publicly available information, Scorebuddy's core executive team appears stable with no major widely publicized hires or exits in the last 12 months. Focus seems to be on organic growth and product development.
Discover the tools Scorebuddy uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Scorebuddy commonly uses the email format of [firstinitial][lastname]@scorebuddy.com. Other formats might be in use, but this is a frequently observed pattern for their professional communications.
f[last]@scorebuddy.com (e.g., jdoe@scorebuddy.com) or [first].[last]@scorebuddy.com (e.g. john.doe@scorebuddy.com)
Format
dbourke@scorebuddy.com (example for Dick Bourke)
Example
80%
Success rate
G2.com • March 20, 2024
Scorebuddy has been named a Leader in the G2 Spring 2024 Grid® Report for Contact Center Quality Assurance software. This recognition is based on receiving a high volume of positive customer reviews and achieving substantial market presence scores....more
Scorebuddy Blog • November 15, 2023
Scorebuddy announced the integration of new AI-powered automated quality assurance (Auto-QA) capabilities into its platform. This enhancement aims to help contact centers analyze 100% of interactions, identify key trends, and improve agent coaching efficiency....more
Irish Advantage (Enterprise Ireland) • September 5, 2023
Enterprise Ireland featured Scorebuddy as a success story, highlighting its innovative QA software solution that helps contact centers worldwide enhance agent performance and customer satisfaction, showcasing Irish tech innovation on a global scale....more
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