What Does Scorebuddy Do?

Total employees48
HeadquartersDublin
Founded2001

Scorebuddy is a leading provider of cloud-based quality assurance (QA) software designed specifically for contact centers. Their platform enables businesses to evaluate agent performance, identify coaching opportunities, and improve overall customer satisfaction. Key features include customizable scorecards, automated reporting, agent dashboards, calibration tools, and AI-powered analytics. Scorebuddy helps organizations streamline their QA processes, ensure compliance, and drive significant improvements in agent effectiveness and customer experience. They cater to contact centers of all sizes across various industries, offering a user-friendly and scalable solution.

Where Is Scorebuddy's Headquarters?

Scorebuddy officeScorebuddy officeScorebuddy officeScorebuddy office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Dublin headquarters serves as the central hub for Scorebuddy's global operations, including product development, research and development, engineering, sales leadership, marketing strategy, and primary customer support functions.

Notable Features:

Located in a modern business park, the office likely features contemporary design, collaborative workspaces, and advanced technological infrastructure to support its global SaaS operations.

Work Culture:

Scorebuddy fosters a dynamic, innovative, and customer-centric work culture. Employees often describe it as collaborative and supportive, with a strong emphasis on teamwork, continuous learning, and a passion for improving contact center performance globally.

HQ Significance:

The Dublin location provides Scorebuddy with access to a rich pool of tech talent, a supportive business environment, and excellent connectivity to European and international markets. It also benefits from Ireland's reputation as a center for software and technology companies.

Values Reflected in HQ: The headquarters likely reflects Scorebuddy's values of innovation, collaboration, customer focus, and operational excellence through its design and functionality.

Location:

Scorebuddy supports a diverse global client base across North America, Europe, Asia-Pacific, Latin America, and other regions. This is achieved through its cloud-based SaaS platform, accessible from anywhere with an internet connection. Global functions include direct sales, remote customer onboarding and training, multi-lingual customer support, account management, and technical assistance, facilitated by its strategically located offices and remote workforce.

Street Address:

Richview Office Park, Clonskeagh Road

City:

Dublin

State/Province:

D14 DKR9

Country:

Ireland

Where Else Does Scorebuddy Operate Around the World?

Boston, MA, USA

Address: One Boston Place, Suite 2600, Boston, MA 02108, USA

To strengthen Scorebuddy's presence in North America, providing direct access and support to a significant portion of its customer base and tapping into the region's vast market potential for QA solutions.

Manila, Philippines

Address: [Specific address not readily available publicly, likely a business center or shared office space]

To provide cost-effective and skilled support for global or APAC customers, potentially offering extended hours of operation and localized language support.

Buying Intent Signals for Scorebuddy

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Scorebuddy? Meet the Executive Team

As of April 2025, Scorebuddy' leadership includes:

Dick Bourke - CEO & Founder
Gerry Clancy - CTO & Co-founder
Michelle Dorgan - Head of Marketing
Ivan Ramsey - Head of Sales

Who's Investing in Scorebuddy?

Scorebuddy has been backed by several prominent investors over the years, including:

Delta Partners
Enterprise Ireland (Government Agency providing support)

What Leadership Changes Has Scorebuddy Seen Recently?

Hire0
Exits0

Based on publicly available information, Scorebuddy's core executive team appears stable with no major widely publicized hires or exits in the last 12 months. Focus seems to be on organic growth and product development.

What Technology (Tech Stack) Is Used byScorebuddy?

Discover the tools Scorebuddy uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Scorebuddy Email Formats and Examples

Scorebuddy commonly uses the email format of [firstinitial][lastname]@scorebuddy.com. Other formats might be in use, but this is a frequently observed pattern for their professional communications.

f[last]@scorebuddy.com (e.g., jdoe@scorebuddy.com) or [first].[last]@scorebuddy.com (e.g. john.doe@scorebuddy.com)

Format

dbourke@scorebuddy.com (example for Dick Bourke)

Example

80%

Success rate

What's the Latest News About Scorebuddy?

G2.comMarch 20, 2024

Scorebuddy Recognized as a Leader in G2 Spring 2024 Grid® Report for Contact Center Quality Assurance

Scorebuddy has been named a Leader in the G2 Spring 2024 Grid® Report for Contact Center Quality Assurance software. This recognition is based on receiving a high volume of positive customer reviews and achieving substantial market presence scores....more

Scorebuddy BlogNovember 15, 2023

Scorebuddy Enhances Platform with AI-Powered Auto-QA Features

Scorebuddy announced the integration of new AI-powered automated quality assurance (Auto-QA) capabilities into its platform. This enhancement aims to help contact centers analyze 100% of interactions, identify key trends, and improve agent coaching efficiency....more

Irish Advantage (Enterprise Ireland)September 5, 2023

Scorebuddy: Helping Contact Centres Improve Customer Experience

Enterprise Ireland featured Scorebuddy as a success story, highlighting its innovative QA software solution that helps contact centers worldwide enhance agent performance and customer satisfaction, showcasing Irish tech innovation on a global scale....more

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