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Satisfi Labs is an AI-powered knowledge management platform that specializes in creating conversational AI solutions for the sports, entertainment, and tourism industries. Their 'Answer Automation' technology helps venues, attractions, and teams enhance guest experiences, improve operational efficiency, and drive revenue by providing instant, accurate answers to customer inquiries across various digital channels like web chat, app integrations, messaging platforms, and voice assistants. They aim to bridge the information gap between businesses and their customers through intelligent, automated conversations, leveraging their proprietary Context LLM™ trained on industry-specific data.
The New York headquarters serves as the central hub for operations, product development, engineering, sales, marketing, and executive leadership for Satisfi Labs.
Located in Midtown Manhattan, the office likely features modern amenities typical of a tech company, designed to foster collaboration and innovation. Its position offers excellent connectivity and access to industry events.
The work culture at Satisfi Labs HQ is likely fast-paced, innovative, and collaborative, reflecting its status as a tech company in the AI space. Emphasis is placed on problem-solving, customer success, and cutting-edge technology development.
The NYC headquarters is significant due to its proximity to major clients in the sports (e.g., MLB), entertainment, and tourism sectors, as well as a rich talent pool for AI, engineering, and business roles.
While headquartered in New York with a significant development presence in India, Satisfi Labs supports a global clientele. Their AI solutions are utilized by venues and organizations primarily in North America, but also extend to Europe and other international markets. Global functions include sales, customer support, and platform operations, managed through their main offices and potentially remote teams to cater to diverse time zones and client needs.
335 Madison Avenue
New York
NY
USA
Address: Not publicly specified; likely a tech park or shared office space.
To leverage the skilled tech workforce in India for product development, data analysis, and to provide round-the-clock operational support for their global client base, enhancing scalability and efficiency.
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As of April 2025, Satisfi Labs' leadership includes:
Satisfi Labs has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major C-suite executive hires or departures widely announced for Satisfi Labs in the last 12-18 months, suggesting stability in the core leadership team. Minor changes or VP-level appointments may occur without broad public announcement.
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Satisfi Labs likely uses common professional email formats. The most probable formats are [first_initial][last]@satisfilabs.com or [first].[last]@satisfilabs.com.
[first_initial][last]@satisfilabs.com (e.g., jdoe@satisfilabs.com) or [first].[last]@satisfilabs.com (e.g. jane.doe@satisfilabs.com)
Format
dwhite@satisfilabs.com
Example
80%
Success rate
Blooloop • September 12, 2023
accesso Technology Group and Satisfi Labs announced an expansion of their strategic partnership. This collaboration aims to further integrate Satisfi Labs' conversational AI solutions with accesso's ticketing and guest experience technology, providing seamless, AI-driven customer service for attractions and venues globally....more
PR Newswire (via Satisfi Labs) • May 9, 2023
Satisfi Labs announced the launch of Context LLM™, its proprietary large language model trained specifically on the sports, entertainment, and tourism industries. This innovation aims to deliver more accurate, contextually relevant, and nuanced answers through its Answer Engine, enhancing the capabilities of its conversational AI platform....more
PhocusWire • February 7, 2023
Satisfi Labs secured additional investment with participation from Google, MLB, and Stadia Ventures. The funding is aimed at further developing its AI-powered Answer Automation platform, expanding its capabilities in natural language processing, and growing its presence in the travel, tourism, and entertainment sectors....more
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